Can I share content like news and banners across the M.S.N.?
Answer
Yes, you can share news by placing it on the central site and using RSS blocks on satellite sites to display it. Banners can be shared by adding them to the central site and configuring satellite sites to use the central site's banner.php script.
What are Composr Clubs and how are they useful for subcommunities?
Answer
Clubs are special usergroups in Conversr (Composr's forum system) designed for creating subcommunities. They come with their own dedicated forums and are managed by members, taking pressure off site staff.
Key features:
No special permissions by default, simplifying permission management.
Members can join and leave like regular usergroups.
Virtual roots let you make a sub-category within a Composr module (e.g., downloads) appear as the top-level category. This is useful for creating separate "databases" of content for different subcommunities.
To create a virtual root:
Enable "Virtual root links" in the Admin Zone > Setup > Configuration > Feature options > Advanced.
Navigate to the desired category while logged in as staff.
Click the rightmost link in the breadcrumbs (it will be an anchor for virtual root creation).
Use the resulting URL in your menus to link to the "virtualized" category.
An M.S.N. allows you to run multiple Composr websites (installations) that share a common forum and member database. It's ideal for website networks with shared communities but segmented content, staff, or branding. In essence, members who join one site automatically have accounts on all sites within the network.
What are orphaned pages and how should I handle them?
Answer
Orphaned pages are pages that exist within the Wiki+ database but are not linked to the main tree structure. These pages are not accessible through the tree navigation but can still be reached through direct links or cross-linking.
Orphaned pages are not necessarily problematic. They can be intentional if you prefer to link pages using the wiki-style syntax instead of a rigid tree hierarchy. You have the flexibility to choose the linking method that best suits your content organization.
While Wiki+ shares similarities with traditional wikis, it provides two key distinctions:
Optional Post Contributions: Wiki+ allows users to contribute short snippets of information (posts) directly on pages, enriching the content without formally editing the page itself. This feature is optional and can be enabled or disabled as needed.
Optional Tree Structure: Unlike standard wikis that rely solely on cross-linking, Composr's Wiki+ offers the flexibility of organizing pages within a hierarchical tree structure. This structure can be used in conjunction with or as an alternative to cross-linking.
Wiki+ is a feature in Composr that allows you to create a collaborative, tree-structured database of information. It functions similarly to a traditional wiki but offers enhanced features such as post contributions, a hierarchical structure, and moderation capabilities.
Can I integrate a dedicated issue management system with Composr?
Answer
While Composr doesn't have a built-in issue tracker, a non-bundled addon (cms_homesite_tracker) provides an integrated, modified version of Mantis. Additionally, the Support Ticket system can function as a basic private issue tracker using features like Post Templates.
How can I restrict access to the support system to specific users?
Answer
Utilize Composr's page access permissions to control who can access the Support Ticket page. This ensures only authorized users can submit support requests.
You can also control permissions based on ticket type when adding or editing a ticket type. Make sure if you go this route that the Support Ticket page permissions are very liberal (e.g. allow anyone to access, or just restrict to guests if you will never allow guests to make tickets). Otherwise, some people cannot make tickets even if they have permission on the type.
How does Composr handle email integration for support?
Answer
Composr can integrate with email for ticket management, assuming certain requirements are met:
PHP IMAP extension installed.
Functional PHP mail command (local SMTP server or configured Windows SMTP settings).
Active system scheduler (Cron).
With email integration, users can submit tickets via email, and staff can reply through the system. Composr cleans up email text for ticket clarity and allows forwarding emails to the integrated address for efficient handling.
How can I categorize and prioritize support requests?
Answer
Support Ticket System: Utilize support ticket types, managed in the Admin Zone > Setup > Support tickets. Staff can set individual notifications for different types.
Discussion Forums: Create dedicated subforums for different support categories or priority levels.
Feedback System: The content to which the feedback is attached implicitly categorizes it. For prioritization, subforums can be used.
