Features: A-Z Index

A

Administration Zone

Administration Zone

B

Banners

Banners

C

Calendar

Calendar

Catalogues

Catalogues

Chatrooms and IM

Chatrooms and IM

Community features

Community features

Content Sharing

Content Sharing

Conversr Forums

Conversr Forums

Conversr Topic Polls

Conversr Topic Polls

D

Design without barriers

Design without barriers

Downloads

Downloads

E

Ease of Use

Ease of Use

eCommerce and Subscriptions

eCommerce and Subscriptions

Extendable

Extendable

F

Featured Content

Featured Content

G

Galleries

Galleries

I

Installation

Installation

Integration

Integration

L

Localisation

Localisation

M

Membership

Membership

N

News and Blogs

News and Blogs

Newsletters

Newsletters

P

Parental Controls

Parental Controls

Performance

Performance

Points

Points

Privacy Tools

Privacy Tools

Q

Quizzes and Surveys

Quizzes and Surveys

R

Rich Media

Rich Media

S

Search Engine Optimisation

Search Engine Optimisation

Searching

Searching

Security

Security

Spam Protection

Spam Protection

Stay on Top

Stay on Top

Structure / Navigation

Structure / Navigation

Support Tickets

Support Tickets

T

Template Programming Language

Template Programming Language

Testing tools

Testing tools

Themeing tools

Themeing tools

Third party integration

Third party integration

W

Warnings / Moderation

Warnings / Moderation

Web Pages

Web Pages

Web standards

Web standards

Website Polls

Website Polls

White-labeling (Debranding)

White-labeling (Debranding)

Wiki+

Wiki+

Newest 10 Entries

Question What are the advantages of using the Support Ticket system over the Discussion Forums?
Answer While both systems can be used for support, the Support Ticket system provides advantages like:
  • Separating replies into individual tickets.
  • Ticket assignment to specific staff members.
  • Tracking who has read a ticket.
  • Private replies between staff members.
  • Filtering tickets by type.
  • Automatic ticket creation, unlike manually creating forum topics.
  • Conflict detection when multiple staff are working on the same ticket.
  • Real-time alerts and display updates upon ticket replies.
Question How can Composr be used as a support desk tool?
Answer Composr offers three main systems for providing online support:

1. Support Ticket System: This system allows users to submit tickets and staff to respond, track, and resolve them. It features email notifications, ticket categorization and prioritization, staff assignment, and attachment support.

2. Discussion Forums: Conversr, Composr's built-in forum software, can be utilized for support by creating dedicated forums or subforums. Features like post templates and multi-moderations enhance support capabilities.

3. Feedback System: This system allows for comments on various content types, facilitating support directly related to that content.
Question How can I access the raw data behind the statistics graphs?
Answer Every graph in Composr offers a spreadsheet export option. This allows you to download the data in a spreadsheet format, enabling detailed manual review or further analysis using third-party tools.
Question How are time zones handled in Composr statistics?
Answer All times in Composr statistics are displayed according to the configured website time zone, regardless of visitor or user account time zones. While this is a limitation due to pre-computation, some graphs displaying hourly stats and country filtering offer insights into local times for manual analysis.
Question What are the limitations of pre-computed statistics in Composr?
Answer Pre-computed statistics introduce certain limitations:
  • Filtering constraints: Limits filtering options to those incorporated in the data structure.
  • Historical data limitation: To maintain site stability, statistics older than 31 days aren't pre-processed. This may lead to data gaps if the system scheduler malfunctions or statistical data is manually deleted.
Question Why does Composr use pre-computed statistics?
Answer Composr generates statistics from pre-computed data for several reasons:
  • GDPR compliance: Prevents indefinite storage of raw (potentially personal) data while preserving historical statistics.
  • Computational efficiency: Avoids real-time execution of complex calculations, ensuring optimal performance.
  • Scalability: Handles vast amounts of data without performance degradation.
  • Responsiveness: Enables quick and seamless statistics browsing and filtering.
  • Data accessibility: Makes generated data readily available for other Composr components.
Question What are KPIs and how are they used in Composr?
Answer KPIs (Key Performance Indicators) are specific measurements selected for marketing analysis. In Composr, time-series graphs can be added as KPIs. They offer several benefits:
  • Quick reference: Available on the Admin Zone dashboard staff checklist.
  • Target setting: Allows setting targets against KPIs, visualized on graphs and in overview summaries.
  • Notifications: Staff members receive regular notifications regarding target achievement status.
Question How can I perform split testing in Composr?
Answer Split testing in Composr involves combining tracking codes with events. The simplest approach utilizes Tempcode:
  • Random tracking code: Choose a random tracking code from a set and activate it for the user session.
  • Conditional output: Generate different content variations based on the active tracking code.
Subsequently, you can analyze event success rates based on the assigned tracking codes, utilizing both inbuilt events and custom-created events.
Question What is the purpose of tracking codes in Composr?
Answer Tracking codes help you identify the sources driving user sessions to your website or associate specific split testing variations with users. Composr offers integrated referral tracking through various means:
  • URL parameter: The _t URL parameter can contain any custom tracking code, automatically registered by the stats addon.
  • Recommend addon: This addon automatically includes tracking codes for the referral source, referring member, and the referred page.
  • Member joining: When a referred member joins, the referring member receives points and a friend request.
  • Referrals addon: Allows manual tracking code input upon joining and facilitates a referrer reward system.
  • Stats addon: Generates graphs of tracking codes, including conversion rate measurements.
  • User lookup tool: Allows checking if a user accessed the site via a tracking code.
  • Tempcode integration: Inject tracking codes into Tempcode using symbols like {$SET_TRACKING_CODE,some code} or {$SPLIT_TEST,some code,some other code}.
Question What are the different ways to track events in Composr?
Answer Composr offers various methods for tracking events:
  • Inbuilt events: Automatically recorded for actions like form submissions, purchases, newsletter signups, etc.
  • Tempcode symbol: Use the {$LOG_STATS_EVENT,event} symbol within your templates to track events when the template is displayed.
  • JavaScript function: Employ the $cms.statsEventTrack JavaScript function to track events from within your JavaScript code.
  • HTML data attribute: Add data-click-stats-event-track="{ category: 'some event', nativeTracking: true }" to HTML elements. This method acts as a wrapper for the JavaScript function.
  • URL wrapping: Wrap URLs in links using the {$STATS_TRACK_URL,URL,event} symbol. This approach records events via a redirection script and doesn't rely on JavaScript.

The JavaScript and HTML data attribute methods can also be integrated with Google Analytics events.

Top 10 Entries

Title Points
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Description

So many ways to earn points: From submitting different content to logging in, you control the economy.

Integration with eCommerce: Members can buy advertising space, temporary privileges, gamble, and more! Members can also use points for store discounts.

Send points: Members can send each other points to reward each other

Escrow points: Members can escrow points with a written agreement in exchange for a product or service. The recipient does not receive the points until both members satisfy the escrow. Escrows can be disputed to staff.

Gift points: Enable the gift points balance so members can send a limited amount of points to other members without it deducting from their spendable points balance.

Leader board: Create some community competition by showing who has the most points or who earned the most points for a configurable time interval

Auditing: View every points transaction that has taken place, and reverse any of them, in the points ledger.

Profiles: Browse through member points profiles, and see what virtual gifts members have been given.

Ranks: Create usergroup promotion ladders with rank points; members rank up as their rank points increase. Members can view their rank and unlocked / unlockable privileges on their profile.

Title Conversr Topic Polls
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Description

Conduct a poll on a forum topic to gather user opinions and feedback

Add unlimited choices

Define a range of acceptable number of choices on which members can vote

Control when voting is open or closed

Control if guests can vote or if you must log in

Require making a post (reply) in the topic when voting

Allow (or deny) the ability for members to revoke / change their vote

Show or hide results from the public

Enable viewing of which members voted on which choices

Add a date/time voting automatically closes

Enable weighted voting through the points system

Enforce topic poll options on a forum basis including defining default or required choices

Title Content Sharing
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Description

Show topics on your website through blocks

Comment integration: New topics appear in the ‘comments’ forum as you add content to your website. Members can watch these topics so they never miss an addition to your website.

Title Third party integration
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Description

Support for integrating popular forum software: See our download page for a list of supported forums.

Share login credentials: Login to the Composr site with the same usernames/passwords as your forum.

Share usergroups: Control website access based on someone's forum usergroup.

Emoticon support: The emoticons on your forum will also be used on your website.

Title Stay on Top
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Description

(Conversr only)

Virtual Forums: Find posts made since you last visited or within a time frame.

Remembers your unread posts even if you frequently change computers

Recent activity: See what topics you recently read or posted in

Unanswered topics: Find which topics have not yet been answered

RSS and Atom support

Title Conversr Forums
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Description

The usual: Categories, forums, topics, posts, topic polls, announcements / pinning, sinking, quick reply, topic closing

Forum and Topic tracking: Receive notifications when new posts are made on monitored topics and forums.

Password-protected forums

Present an 'introductory question' which members must answer or agree to before accessing a forum.

Full moderator control: Determine who may moderate what forums.

Inline personal posts: Whisper to members within a public topic; only those members will see the post.

Over 50 bundled emoticons: Also, support for batch importing new ones

Multi-moderation: Record and perform complex routine tasks; make post templates for those tasks.

Mass-moderation: Perform actions on many posts and topics at once.

Post preview: Read a topic's first post directly from the forum-view. Also see the latest posts when making a new post.

Highlight posts as ‘important’

Title Membership
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Description

(These features pertain to Conversr only)

Profiles: Browse through and search for members, and view member profiles.

Multiple usergroups: Members can be in an unlimited number of different usergroups. They can also ‘apply’ to join new ones.

Social networking: Create and browse friendships.

Custom profile fields: Allow your members to add extra information which is relevant to your website (or to their subcommunity), and members can set privacy settings on them.

Promotion system: Set up a usergroup rank ladder so members advance the ranks through their rank points. Members can view rank on their profile rank tab including unlocked and unlockable privileges.

Private Topics: A special kind of private messaging system between 2 or more members. Think 'on-site e-mail inbox'.

Invitation-only websites: Restrict registrations from the public; existing members can invite others to join.

Allow members to create and manage clubs (personal usergroups).

Avatars: Include avatars that members can pick from, or allow members to upload their own.

Member signatures, photos, and personal titles

Users online: See which members are currently online (unless they logged in as invisible)

Account pruning: Find and delete unused accounts, or merge duplicate accounts, based on defined criteria.

CSV files: Import and export members using CSV files, including support for automatic creation of custom profile fields and usergroups – great for migrating data

Title Support Tickets
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Description

Users can communicate with staff privately through Support Tickets.

Assign to individual staff: Includes the ability for staff members to “take ownership” of raised issues, and for staff to discuss.

Allow users to e-mail in their tickets and replies to a designated e-mail address

Expanded access granting: Grant third party members access to individual tickets.

FAQ integration: Automatically search FAQs before opening a ticket.

Multiple ticket types: Set up different types of support tickets, with different access levels and fine-grained ticket notification settings.

Anonymous posting: Allow staff to post anonymously or as a designated support operator account so that customers don't always expect the same employee to reply.

Merging: If customers open multiple tickets for the same issue, you can merge them.

Closing: Let customers close tickets that are now resolved, or do it yourself.

Filtering: Filter the tickets you see by status and ticket type.

Title eCommerce and Subscriptions
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Description

Paid membership: Sell access to sections of your website, or offer member privileges.

Shopping cart for running an online store

Extendable framework: Programmers can easily add new product types to sell, or payment gateways / tax services / shipping providers.

Multiple payment gateways: Accepts payments via PayPal or other gateways developers may add, and manual transactions (cash/cheque).

Invoicing support: Including status tracking and online payment tracking.

Basic accounting support: Input your incoming and outgoing transactions to get a basic ledger, profit-and-loss, and cashflow charting.

Currency conversions: Perform automatic currency conversions within your website pages (requires an API key).

Title Featured Content
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Description

Random quotes: Put random quotes (e.g. testimonials) into your design.

Awards: Showcase your most popular content, and optionally award the submitter with points.

Tags: Set keyword tags for content and display tag clouds.

Recent content: Automatically feature links to your most recent content (via main_multi_content block).

Show website statistics to your visitors (via stats graphs or page hit counters).

Random content: Feature random content from your website specified via a sophisticated filtering language.