Composr offers three main systems for providing online support:
1. Support Ticket System: This system allows users to submit tickets and staff to respond, track, and resolve them. It features email notifications, ticket categorization and prioritization, staff assignment, and attachment support.
2. Discussion Forums: Conversr, Composr's built-in forum software, can be utilized for support by creating dedicated forums or subforums. Features like post templates and multi-moderations enhance support capabilities.
3. Feedback System: This system allows for comments on various content types, facilitating support directly related to that content.
How can I access the raw data behind the statistics graphs?
Answer
Every graph in Composr offers a spreadsheet export option. This allows you to download the data in a spreadsheet format, enabling detailed manual review or further analysis using third-party tools.
All times in Composr statistics are displayed according to the configured website time zone, regardless of visitor or user account time zones. While this is a limitation due to pre-computation, some graphs displaying hourly stats and country filtering offer insights into local times for manual analysis.
What are the limitations of pre-computed statistics in Composr?
Answer
Pre-computed statistics introduce certain limitations:
Filtering constraints: Limits filtering options to those incorporated in the data structure.
Historical data limitation: To maintain site stability, statistics older than 31 days aren't pre-processed. This may lead to data gaps if the system scheduler malfunctions or statistical data is manually deleted.
KPIs (Key Performance Indicators) are specific measurements selected for marketing analysis. In Composr, time-series graphs can be added as KPIs. They offer several benefits:
Quick reference: Available on the Admin Zone dashboard staff checklist.
Target setting: Allows setting targets against KPIs, visualized on graphs and in overview summaries.
Notifications: Staff members receive regular notifications regarding target achievement status.
Tracking codes help you identify the sources driving user sessions to your website or associate specific split testing variations with users. Composr offers integrated referral tracking through various means:
URL parameter: The _t URL parameter can contain any custom tracking code, automatically registered by the stats addon.
Recommend addon: This addon automatically includes tracking codes for the referral source, referring member, and the referred page.
Member joining: When a referred member joins, the referring member receives points and a friend request.
Referrals addon: Allows manual tracking code input upon joining and facilitates a referrer reward system.
Stats addon: Generates graphs of tracking codes, including conversion rate measurements.
User lookup tool: Allows checking if a user accessed the site via a tracking code.
Tempcode integration: Inject tracking codes into Tempcode using symbols like {$SET_TRACKING_CODE,some code} or {$SPLIT_TEST,some code,some other code}.
What are the different ways to track events in Composr?
Answer
Composr offers various methods for tracking events:
Inbuilt events: Automatically recorded for actions like form submissions, purchases, newsletter signups, etc.
Tempcode symbol: Use the {$LOG_STATS_EVENT,event} symbol within your templates to track events when the template is displayed.
JavaScript function: Employ the $cms.statsEventTrack JavaScript function to track events from within your JavaScript code.
HTML data attribute: Add data-click-stats-event-track="{ category: 'some event', nativeTracking: true }" to HTML elements. This method acts as a wrapper for the JavaScript function.
URL wrapping: Wrap URLs in links using the {$STATS_TRACK_URL,URL,event} symbol. This approach records events via a redirection script and doesn't rely on JavaScript.
The JavaScript and HTML data attribute methods can also be integrated with Google Analytics events.
How do I embed content from other modules into a Comcode page?
Answer
You can use various blocks to embed content from different modules:
main_content block: Allows you to feature individual entries from modules/content like news or articles.
main_multi_content, main_cc_embed, main_gallery_embed, main_news blocks: Enable you to pull in and display multiple entries based on categories or other criteria.
main_include_module block: Provides a powerful way to integrate any module screen directly into a Comcode page.
What is the difference between blocks and boxes in Composr?
Answer
While both terms may seem similar, they have distinct meanings in Composr:
Blocks are functional units that generate dynamic content or provide specific features. They don't inherently have a visual form and their output can vary widely.
Boxes are a visual design element in Composr, essentially containers that visually group content on a page and often with a title at the top.
In practice, blocks often place their content within a box, but this isn't a requirement / standard.
Yes, you can customize the appearance of blocks by editing the associated templates and CSS. Each block typically has a corresponding template file (e.g., BLOCK_MAIN_NEWS.tpl for the main_news block) that controls its HTML structure. You can modify this template to change the layout and styling of the block's output.
An easy way to do this is through the template editor in Admin Zone > Style > Themes, and click edit templates for the relevant theme.
Composr utilizes "blocks" to embed dynamic content and functionality within Comcode pages. These blocks can range from displaying recent forum posts to showing information about the logged-in user.
To add a block, you can use the "block construction assistant" accessible via a button above the editor. This tool provides a user-friendly way to:
Browse and select available blocks.
Configure the block parameters.
Preview the block output.
Generate the necessary Comcode to embed the block.
Composr provides two easy ways to create a new Comcode page:
Method 1: Direct URL Entry Type the desired URL of your new page into your browser's address bar. Since the page doesn't exist yet, Composr will present you with a 404 error and a link to create it. Click the link to open the Comcode page editor.
Method 2: Admin Zone Navigate to Admin Zone > Content > Pages (Comcode pages). Scroll down to the list of existing pages and enter the name of your new page using the ":" (page-link) format. For example, a new page in the Welcome zone named "about" would be entered as ":about", or a new page in the "site" zone named "foobar" would be entered as "site:foobar".
Comcode pages are standalone content pages within the Composr system that you can create and edit using either a WYSIWYG editor, a simple markup language called Comcode, or a combination of both.
Think of them as documents within your website, offering flexibility beyond the structured content provided by modules like forums or news. You can use them to build landing pages, about us sections, contact pages, and more.
Yes, you can create custom Comcode tags through the Admin Zone > Setup > Custom Comcode. This allows you to add unique functionality or wrap specific HTML code (especially if you use a certain block of HTML frequently on your site) for easier use. Custom Comcode tags can be tailored to your needs and even include your own parameters. You can also specify if the Comcode is dangerous so only those with elevated privileges can use it.
What are the security considerations when using Comcode?
Answer
Composr has a multi-tiered security system for Comcode. HTML code is filtered based on user permissions to prevent XSS attacks. Content is parsed with different credentials depending on who is editing or adding it, ensuring users can't elevate their privileges by modifying existing content.
oEmbed is a system that allows you to embed content from other websites simply by pasting its URL. When you paste a supported link in Comcode, oEmbed will automatically embed the content for you in a nicely-formatted box. For example, pasting a YouTube video link will embed the video directly into your content so it can be played on your website.
Composr has an integrated attachment system. You can upload files, like images or documents, via the attachments section (or the image button if using the WYSIWYG editor with simplified attachments UI), and they will be automatically added to your Comcode using the attachment tag. You can then move this tag within your content to position the attachment as needed.
