Composr offers three main systems for providing online support:
1. Support Ticket System: This system allows users to submit tickets and staff to respond, track, and resolve them. It features email notifications, ticket categorization and prioritization, staff assignment, and attachment support.
2. Discussion Forums: Conversr, Composr's built-in forum software, can be utilized for support by creating dedicated forums or subforums. Features like post templates and multi-moderations enhance support capabilities.
3. Feedback System: This system allows for comments on various content types, facilitating support directly related to that content.
How can I access the raw data behind the statistics graphs?
Answer
Every graph in Composr offers a spreadsheet export option. This allows you to download the data in a spreadsheet format, enabling detailed manual review or further analysis using third-party tools.
All times in Composr statistics are displayed according to the configured website time zone, regardless of visitor or user account time zones. While this is a limitation due to pre-computation, some graphs displaying hourly stats and country filtering offer insights into local times for manual analysis.
What are the limitations of pre-computed statistics in Composr?
Answer
Pre-computed statistics introduce certain limitations:
Filtering constraints: Limits filtering options to those incorporated in the data structure.
Historical data limitation: To maintain site stability, statistics older than 31 days aren't pre-processed. This may lead to data gaps if the system scheduler malfunctions or statistical data is manually deleted.
KPIs (Key Performance Indicators) are specific measurements selected for marketing analysis. In Composr, time-series graphs can be added as KPIs. They offer several benefits:
Quick reference: Available on the Admin Zone dashboard staff checklist.
Target setting: Allows setting targets against KPIs, visualized on graphs and in overview summaries.
Notifications: Staff members receive regular notifications regarding target achievement status.
Tracking codes help you identify the sources driving user sessions to your website or associate specific split testing variations with users. Composr offers integrated referral tracking through various means:
URL parameter: The _t URL parameter can contain any custom tracking code, automatically registered by the stats addon.
Recommend addon: This addon automatically includes tracking codes for the referral source, referring member, and the referred page.
Member joining: When a referred member joins, the referring member receives points and a friend request.
Referrals addon: Allows manual tracking code input upon joining and facilitates a referrer reward system.
Stats addon: Generates graphs of tracking codes, including conversion rate measurements.
User lookup tool: Allows checking if a user accessed the site via a tracking code.
Tempcode integration: Inject tracking codes into Tempcode using symbols like {$SET_TRACKING_CODE,some code} or {$SPLIT_TEST,some code,some other code}.
What are the different ways to track events in Composr?
Answer
Composr offers various methods for tracking events:
Inbuilt events: Automatically recorded for actions like form submissions, purchases, newsletter signups, etc.
Tempcode symbol: Use the {$LOG_STATS_EVENT,event} symbol within your templates to track events when the template is displayed.
JavaScript function: Employ the $cms.statsEventTrack JavaScript function to track events from within your JavaScript code.
HTML data attribute: Add data-click-stats-event-track="{ category: 'some event', nativeTracking: true }" to HTML elements. This method acts as a wrapper for the JavaScript function.
URL wrapping: Wrap URLs in links using the {$STATS_TRACK_URL,URL,event} symbol. This approach records events via a redirection script and doesn't rely on JavaScript.
The JavaScript and HTML data attribute methods can also be integrated with Google Analytics events.
Yes, the unified Composr search system allows users to find downloads based on keywords. This includes searching within download titles and descriptions, as well as within the content of certain file types like PDFs, text files, and even some binary formats (providing they are not too large in size).
Yes, Composr automatically creates a gallery for each download (if the galleries addon is enabled). You can easily add images directly after creating the download or through the download-view screen. The download gallery is displayed within the download-view screen itself.
Are there security features to protect downloaded files?
Answer
Yes, Composr includes security measures to protect downloads.
Protection from hackers: Uploaded files are stored with obscured filenames, preventing direct access and bypassing of the download system. Additionally, an anti-leech feature (when enabled) prevents direct download links from being shared on other websites (this is done by requiring a session ID which is validated against the person / device accessing it and only provided when Composr presents the download links to you on the site).
Basic security: Composr will not let anyone upload dangerous scripts (such as PHP files) which can be executed.
Rootkit detection: The rootkit detection tool under yourbaseurl/rootkit_detection.php can help scan files for shell scripts and backdoors. Composr's Health Check can also do this regularly. Note this only offers very basic detection and will not work for obfuscated backdoors (you should use antivirus to scan for those).
It is the responsibility of webmasters to run antivirus on their site to regularly scan files uploaded to it. Composr does not include antivirus software or virus scanning.
Where are download galleries located, and can I move them?
Answer
By default, download galleries (to contain screenshots of a download) are placed under the root gallery. You can move them to a different gallery for better organization. Here's how:
Create a new container gallery (e.g., with codename "downloads").
Change the "Create download galleries under" configuration option to your new gallery's codename.
Use Commandr to move existing galleries to the new location.
Yes, the download system integrates with the points system, allowing you to charge for downloads. This is particularly useful for communities where members create and share content, like game modifications. You can set prices for downloads and creators earn points when users purchase them. Additionally, you can create a subscription-based system by requiring points for downloads, which users can purchase via methods like PayPal.
Outmoding means marking a download as superseded or replaced by a newer version. When editing the older download, you link it to the new one in the "outmode" field. This makes it clear to users that there is a newer version available. This is handy especially if you provide software.
What are the different ways to add downloads to my Composr site?
Answer
Composr offers several methods for adding files to the download system:
Uploading via web form (when adding a download in the Content Management Zone): This is the simplest method, where you attach the file directly when defining the download details. However, it's not suitable for large files and can be affected by unreliable internet connections.
Uploading and referencing the URL: You can manually upload the file using FTP/SFTP/SCP and then provide the URL to the file in the 'Add download' form. While this is better for large files, it requires additional
access, and the file isn't managed directly by Composr.
Batch adding from an FTP server: This allows staff to add multiple downloads from an FTP server in one go using FTP URLs. It's efficient for bulk uploads but requires separate addition of descriptions.
Batch adding from a directory: Similar to the FTP method, staff can add downloads from a web server directory accessible by URL.
File/media library (filedump): Webmasters can use any of the above methods to upload a file to uploads/filedump and then reference it in a download. This is especially handy if you are going to reference the file more than once on your site.
How can I change the structure of my Composr website's pages?
Answer
You can delete and move pages using the Admin Zone > Structure > Sitemap editor. However, moving pages between zones might invalidate existing page-links unless specified using the _SEARCH zone in the link.
To avoid issues with existing links and search engine indexing, consider setting up redirects when moving pages. This can be done through Admin Zone > Structure > Redirects.
It is recommended not to move default Composr pages as it can complicate future upgrades.
