How can I categorize and prioritize support requests?
Answer
Support Ticket System: Utilize support ticket types, managed in the Admin Zone > Setup > Support tickets. Staff can set individual notifications for different types.
Discussion Forums: Create dedicated subforums for different support categories or priority levels.
Feedback System: The content to which the feedback is attached implicitly categorizes it. For prioritization, subforums can be used.
Composr offers three main systems for providing online support:
1. Support Ticket System: This system allows users to submit tickets and staff to respond, track, and resolve them. It features email notifications, ticket categorization and prioritization, staff assignment, and attachment support.
2. Discussion Forums: Conversr, Composr's built-in forum software, can be utilized for support by creating dedicated forums or subforums. Features like post templates and multi-moderations enhance support capabilities.
3. Feedback System: This system allows for comments on various content types, facilitating support directly related to that content.
How can I access the raw data behind the statistics graphs?
Answer
Every graph in Composr offers a spreadsheet export option. This allows you to download the data in a spreadsheet format, enabling detailed manual review or further analysis using third-party tools.
All times in Composr statistics are displayed according to the configured website time zone, regardless of visitor or user account time zones. While this is a limitation due to pre-computation, some graphs displaying hourly stats and country filtering offer insights into local times for manual analysis.
What are the limitations of pre-computed statistics in Composr?
Answer
Pre-computed statistics introduce certain limitations:
Filtering constraints: Limits filtering options to those incorporated in the data structure.
Historical data limitation: To maintain site stability, statistics older than 31 days aren't pre-processed. This may lead to data gaps if the system scheduler malfunctions or statistical data is manually deleted.
KPIs (Key Performance Indicators) are specific measurements selected for marketing analysis. In Composr, time-series graphs can be added as KPIs. They offer several benefits:
Quick reference: Available on the Admin Zone dashboard staff checklist.
Target setting: Allows setting targets against KPIs, visualized on graphs and in overview summaries.
Notifications: Staff members receive regular notifications regarding target achievement status.
Tracking codes help you identify the sources driving user sessions to your website or associate specific split testing variations with users. Composr offers integrated referral tracking through various means:
URL parameter: The _t URL parameter can contain any custom tracking code, automatically registered by the stats addon.
Recommend addon: This addon automatically includes tracking codes for the referral source, referring member, and the referred page.
Member joining: When a referred member joins, the referring member receives points and a friend request.
Referrals addon: Allows manual tracking code input upon joining and facilitates a referrer reward system.
Stats addon: Generates graphs of tracking codes, including conversion rate measurements.
User lookup tool: Allows checking if a user accessed the site via a tracking code.
Tempcode integration: Inject tracking codes into Tempcode using symbols like {$SET_TRACKING_CODE,some code} or {$SPLIT_TEST,some code,some other code}.
Yes, Composr allows you to import and export member data using CSV spreadsheet files. This is useful for transferring member information between different systems, performing bulk updates, or creating backups. The export feature provides various filtering options, and the import feature supports adding new members and updating existing ones.
Go to Admin Zone > Security > Members > Export members.
Usergroups are a way to categorize members and assign them specific permissions and privileges. Each member can belong to one or more usergroups, and the permissions granted by those usergroups determine what actions they can perform on the website. Website administrators can create and manage usergroups, define their permissions, and assign members to them. They can also assign leaders who then have permission to manage the members of that specific usergroup.
What are Custom Profile Fields (CPFs) and how are they used?
Answer
CPFs allow website administrators to collect additional information from members beyond the basic profile fields. These fields can be customized to fit the specific needs of the website, such as collecting job roles, hobbies, or interests. CPFs can be used to:
Enforce specific requirements for membership (e.g., job role in a company forum).
Categorize members based on their interests or affiliations (e.g., football players in a school forum).
Display additional information on member profiles and forum posts.
Regular Registration: Users can click on "join" links, agree to your rules, and fill out a registration form. They will then receive an activation email to confirm their email address (if enabled).
Invites: You can restrict joining to invite-only. Existing members can send invites, and only those who receive an invite can register.
Manual Addition: Administrators can manually create member accounts through the Admin Zone. This is useful for pre-joining members or handling issues with the regular registration process.
Other Methods: Composr also supports automatic member joining through LDAP and HTTP authentication.
The Composr Member System is the system used by the Conversr forum software to manage user accounts and information. This includes usernames, passwords, profile information, and usergroups. It also handles user registration, login, and account management. For websites not using Conversr, the member system of the third-party forum software would be used.
Yes, Composr supports creating podcasts from galleries. The podcast URL follows this format: http://yourbaseurl/backend.php?mode=galleries&select=galleryname&type=rss&itunes=1. Replace yourbaseurl and galleryname accordingly. This URL can be used to subscribe to the podcast in iTunes or other podcast applications.
When viewing an image or video in a gallery, visitors can initiate a slide-show that automatically cycles through subsequent entries. The slide-show can be paused with a click or keypress. The default slide-show speed can be adjusted by modifying the GALLERY_ENTRY_SCREEN.tpl template.
Watermarks are semi-transparent images overlaid on gallery images to mark their origin or deter unauthorized use. When you add or edit a gallery, you can choose to apply watermarks to the corners of images. Watermarking applies permanently to the uploaded image. Composr uses a reverse tree structure for watermarks: if a sub-gallery doesn't have a watermark defined, it inherits the watermark from its parent gallery.
Yes, members with the "have personal galleries" permission can create their own galleries. These personal galleries are displayed under designated "Personal category container" galleries. They also show up in a tab on the member's profile. Members can only add content to their own galleries unless they have the "Submit to categories belonging to other members" permission.
Rep-images, short for "representative images," are thumbnails that represent a gallery when it's displayed within a list of galleries. They offer a visual preview of the gallery's contents. You can set a rep-image when adding or editing a gallery, or when adding an image to a gallery.
