How can I categorize and prioritize support requests?
Answer
Support Ticket System: Utilize support ticket types, managed in the Admin Zone > Setup > Support tickets. Staff can set individual notifications for different types.
Discussion Forums: Create dedicated subforums for different support categories or priority levels.
Feedback System: The content to which the feedback is attached implicitly categorizes it. For prioritization, subforums can be used.
Composr offers three main systems for providing online support:
1. Support Ticket System: This system allows users to submit tickets and staff to respond, track, and resolve them. It features email notifications, ticket categorization and prioritization, staff assignment, and attachment support.
2. Discussion Forums: Conversr, Composr's built-in forum software, can be utilized for support by creating dedicated forums or subforums. Features like post templates and multi-moderations enhance support capabilities.
3. Feedback System: This system allows for comments on various content types, facilitating support directly related to that content.
How can I access the raw data behind the statistics graphs?
Answer
Every graph in Composr offers a spreadsheet export option. This allows you to download the data in a spreadsheet format, enabling detailed manual review or further analysis using third-party tools.
All times in Composr statistics are displayed according to the configured website time zone, regardless of visitor or user account time zones. While this is a limitation due to pre-computation, some graphs displaying hourly stats and country filtering offer insights into local times for manual analysis.
What are the limitations of pre-computed statistics in Composr?
Answer
Pre-computed statistics introduce certain limitations:
Filtering constraints: Limits filtering options to those incorporated in the data structure.
Historical data limitation: To maintain site stability, statistics older than 31 days aren't pre-processed. This may lead to data gaps if the system scheduler malfunctions or statistical data is manually deleted.
KPIs (Key Performance Indicators) are specific measurements selected for marketing analysis. In Composr, time-series graphs can be added as KPIs. They offer several benefits:
Quick reference: Available on the Admin Zone dashboard staff checklist.
Target setting: Allows setting targets against KPIs, visualized on graphs and in overview summaries.
Notifications: Staff members receive regular notifications regarding target achievement status.
Tracking codes help you identify the sources driving user sessions to your website or associate specific split testing variations with users. Composr offers integrated referral tracking through various means:
URL parameter: The _t URL parameter can contain any custom tracking code, automatically registered by the stats addon.
Recommend addon: This addon automatically includes tracking codes for the referral source, referring member, and the referred page.
Member joining: When a referred member joins, the referring member receives points and a friend request.
Referrals addon: Allows manual tracking code input upon joining and facilitates a referrer reward system.
Stats addon: Generates graphs of tracking codes, including conversion rate measurements.
User lookup tool: Allows checking if a user accessed the site via a tracking code.
Tempcode integration: Inject tracking codes into Tempcode using symbols like {$SET_TRACKING_CODE,some code} or {$SPLIT_TEST,some code,some other code}.
How can I filter the news archive to show specific content?
Answer
The news system allows advanced filtering:
Blog vs. Non-Blog Posts: Choose to display blog posts only, regular news posts only, or both.
Category Filtering: Limit results to specific news categories.
Double Filtering: Apply a second category filter for a two-level categorization system (useful for large sites).
These filters are controlled through parameters passed to the news blocks and carried through navigation links. When viewing a news post, you can also filter by the categories associated with that post.
How do I display external RSS feeds on my Composr website?
Answer
Composr offers two blocks for displaying RSS and Atom feeds in a news-like format:
main_rss block: Suitable for main content areas
side_rss block: Designed for sidebars and smaller spaces
To add a block, use the Block Construction Assistant or insert the following Comcode into your page:
[block="http://example.com/feed.xml"]main_rss[/block][block="http://example.com/feed.xml"]side_rss[/block] Replace "http://example.com/feed.xml" with the actual feed URL.
Important: Exercise caution when using external feeds. Ensure the source is trustworthy, as malicious feeds can contain harmful code.
What are RSS/Atom feeds and how do they benefit my website?
Answer
Feeds, in formats like RSS and Atom, are XML files that syndicate your website content, making it accessible beyond your website. They can be viewed using feed reader applications (e.g., Feedly, Vienna) or integrated into other websites or web browsers.
Composr supports both RSS and Atom for syndicating news and other content. While RSS is more common, Atom is a cleaner, standardized format. Both effectively share your content updates.
Benefits:
Wider audience reach: Your content becomes accessible to those using feed readers and aggregators.
Content repurposing: Other websites can incorporate your feed, increasing visibility.
Increased traffic: Users discovering your content in feeds may visit your website directly.
Staying on top: Those who use your RSS feeds will see when you post new news articles.
What are Personal Categories/Blogs in Composr? How do I create one?
Answer
Composr allows members of permitted usergroups to have their own personal news categories, also known as "blogs". These blogs appear as a tab on the member's profile (Conversr-only) and may also appear in the main news block depending on your configuration.
To create a blog, a member simply adds a news post and selects their personal category. If the category doesn't exist, it will be automatically created upon submission.
A dedicated "Blogs" CMS module (Admin Zone > Content > Blogs) is available if the "Separate blogs" configuration option is enabled. This simplified module focuses on blog posting and can be used to restrict members from submitting to general website news.
What is "pinging" and how does it work in Composr?
Answer
In blogging, "pinging" is an automatic notification sent to blog search engines and other services when you publish a new post. Composr can automatically ping services defined in Admin Zone > Setup > Configuration > Feature options. These services then index your new article, making it searchable.
A default ping service (http://pingomatic.com/ping/?title=title&blogurl=url&rssurl=rss) is pre-configured to relay your ping to numerous other services.
You can customize the ping URL with these placeholders:
title: The article title
url: The article URL
rss: The URL of your news RSS feed
Pinging only occurs for news categories accessible to the public (guests).
How do I schedule a news post to be published at a specific time?
Answer
Once you have enabled the system scheduler (requires the Composr calendar and commandr addons), an advanced scheduling option will appear when adding or editing news posts. By setting a future date and time, your post will remain unvalidated until the chosen time, at which point it will be automatically validated and published.
How can members edit their profiles and account settings?
Answer
Members can edit their profiles and account settings through the "Edit" tab on their profile page. They can change their password, update personal information, manage their avatar and signature, and adjust their privacy settings. Administrators have access to additional options for managing member accounts.
Welcome Emails are a series of automated emails sent to new members on a predefined schedule. They can be used to introduce the website's features, encourage engagement, and provide helpful information. Website administrators can customize the content and schedule of these emails.
How can I enhance or enforce the security of member passwords?
Answer
Composr offers several features to improve password security:
Password Strength Setting: Administrators can set a minimum password strength requirement, forcing members to choose stronger passwords. Password strengths are calculated on a scale of 1-10 using algorithms that take into account letters (including case), numbers, symbols, repeat characters, use of dictionary words, and use of usernames / dates of birth / e-mail addresses.
Forced Password Resets: Administrators can force specific members or all members to change their passwords upon next login, enhancing security in case of potential breaches.
Expiring passwords: Administrators can require members to change their password after so many days.
Encrypted CPFs: If the server has the OpenSSL PHP extension installed, specific CPFs (such as ones containing other passwords) can be encrypted to protect sensitive member data in case of a server compromise.
