Composr offers three main systems for providing online support:
1. Support Ticket System: This system allows users to submit tickets and staff to respond, track, and resolve them. It features email notifications, ticket categorization and prioritization, staff assignment, and attachment support.
2. Discussion Forums: Conversr, Composr's built-in forum software, can be utilized for support by creating dedicated forums or subforums. Features like post templates and multi-moderations enhance support capabilities.
3. Feedback System: This system allows for comments on various content types, facilitating support directly related to that content.
How can I access the raw data behind the statistics graphs?
Answer
Every graph in Composr offers a spreadsheet export option. This allows you to download the data in a spreadsheet format, enabling detailed manual review or further analysis using third-party tools.
All times in Composr statistics are displayed according to the configured website time zone, regardless of visitor or user account time zones. While this is a limitation due to pre-computation, some graphs displaying hourly stats and country filtering offer insights into local times for manual analysis.
What are the limitations of pre-computed statistics in Composr?
Answer
Pre-computed statistics introduce certain limitations:
Filtering constraints: Limits filtering options to those incorporated in the data structure.
Historical data limitation: To maintain site stability, statistics older than 31 days aren't pre-processed. This may lead to data gaps if the system scheduler malfunctions or statistical data is manually deleted.
KPIs (Key Performance Indicators) are specific measurements selected for marketing analysis. In Composr, time-series graphs can be added as KPIs. They offer several benefits:
Quick reference: Available on the Admin Zone dashboard staff checklist.
Target setting: Allows setting targets against KPIs, visualized on graphs and in overview summaries.
Notifications: Staff members receive regular notifications regarding target achievement status.
Tracking codes help you identify the sources driving user sessions to your website or associate specific split testing variations with users. Composr offers integrated referral tracking through various means:
URL parameter: The _t URL parameter can contain any custom tracking code, automatically registered by the stats addon.
Recommend addon: This addon automatically includes tracking codes for the referral source, referring member, and the referred page.
Member joining: When a referred member joins, the referring member receives points and a friend request.
Referrals addon: Allows manual tracking code input upon joining and facilitates a referrer reward system.
Stats addon: Generates graphs of tracking codes, including conversion rate measurements.
User lookup tool: Allows checking if a user accessed the site via a tracking code.
Tempcode integration: Inject tracking codes into Tempcode using symbols like {$SET_TRACKING_CODE,some code} or {$SPLIT_TEST,some code,some other code}.
What are the different ways to track events in Composr?
Answer
Composr offers various methods for tracking events:
Inbuilt events: Automatically recorded for actions like form submissions, purchases, newsletter signups, etc.
Tempcode symbol: Use the {$LOG_STATS_EVENT,event} symbol within your templates to track events when the template is displayed.
JavaScript function: Employ the $cms.statsEventTrack JavaScript function to track events from within your JavaScript code.
HTML data attribute: Add data-click-stats-event-track="{ category: 'some event', nativeTracking: true }" to HTML elements. This method acts as a wrapper for the JavaScript function.
URL wrapping: Wrap URLs in links using the {$STATS_TRACK_URL,URL,event} symbol. This approach records events via a redirection script and doesn't rely on JavaScript.
The JavaScript and HTML data attribute methods can also be integrated with Google Analytics events.
Powerful parental controls configuration to comply with necessary online safety and privacy laws
Set different rules for different regions so you can comply with varying laws across the globe (according to the region members set on their profile)
Automatically generates a portion of the automatic Privacy Policy block depending on your configuration; also define your own custom text (e.g. stating the laws which enforce each rule you set)
Optionally require and/or lock down from editing certain core profile fields for compliance: date of birth, time zone, and region
Optionally enforce IP address geo-location to match the country defined on a member's profile (useful for sites featuring region-locked content)
Parental consent: require the legal guardians of members under a certain age to fill out and send in a consent form (e-mailed to the child) to gain access
Lockout: prevent anyone under a certain age from logging in at all until they are of age
Legends of Nor'Ova is a website / database based on the table-top role-playing game of the same name. It contains Wiki+ pages and catalogues with a vast amount of knowledge regarding the game and its resources. It features a customized theme / templates. And it has a community for people to discuss the game.
Super Tilted is a team of pinball enthusiasts who develop original digital pinball tables for the Visual Pinball X platform. This website showcases their releases and ongoing (public) projects. All tables are free to download. And people can request to join the team.
This site has some secret sauce behind the scenes: a custom block for Scorbit leader-boards (pinball scores), and some webhooks to alert the team in their Discord of certain site activity. It also takes advantage of the Support Tickets e-mail integration and using zones for "sub-sites" for each released pinball table.
Technically, Wiki+ pages cannot be moved because they don't have a fixed location within the network structure. Creating child links forms a path, not a strict hierarchy. However, you can manipulate the breadcrumbs by ensuring only one path leads to a page.
Yes, Wiki+ includes a revision history feature accessible through the page edit screen. This feature allows you to view a log of edits, see changes highlighted in tooltips, and revert to previous versions of a page as needed.
How can I view the complete tree structure of my Wiki+?
Answer
You can access a view of the complete Wiki+ tree structure through the designated option in the admin panel. However, it's important to note that this view will reflect guest access permissions. Some pages may be hidden if they are restricted to specific user groups.
Wiki+ offers several features to help you moderate user contributions and maintain the quality of information:
Email Notifications: When a new post is submitted, an email notification is sent to the designated staff address, alerting you to new contributions.
Permissions Control: You can configure permissions to determine whether regular users can create new pages or only contribute through posts.
Page History: The revision history feature allows you to track edits made to pages and revert to previous versions if necessary.
Composr Moderation Tools: Wiki+ integrates with Composr's site-wide moderation features, providing additional tools for monitoring and managing user contributions.
Yes, users can contribute content to Wiki+ through posts. When the "Show posts" option is enabled for a page, users can add their insights and information as posts below the main page content.
