The Composr documentation provides extensive information. Additionally, you can seek assistance from experienced Composr developers, including the Composr team if your project allows for professional support.
Can I switch from a third-party forum to Conversr (Composr's built-in forum)?
Answer
Yes, if an importer exists for your current forum software, you can switch to Conversr during the import process. Composr will handle the forum driver switch and remap user IDs, but it's recommended to double-check permissions afterward.
The HTML website importer is an advanced tool for migrating static HTML websites to Composr. It analyzes the HTML structure to create zones, Comcode pages, and a basic template. It also attempts to fix links and file paths for Composr compatibility.
Import sessions track the progress and ID remapping for each import, allowing you to merge multiple sites or resume interrupted imports. This is particularly useful when merging multiple Composr sites into one.
Are there any limitations to importing forum data?
Answer
Yes, some limitations exist, particularly with specific forum platforms.
General: Private messages are often combined into private topics.
phpBB: Usergroup configuration and HTML entities may require manual adjustments after import.
vBulletin: Calendar recurrences, ratings (karma), and 'goes to coventry' are not imported perfectly. Attachments may need to be extracted directly from the live database due to potential corruption in SQL dumps.
Simple Machine Forum: Banning features may not import perfectly due to differences in how Composr handles bans.
Composr primarily uses database connections for importing. However, it also supports neutral data formats like CSV spreadsheet files and importing downloads from a directory.
Moving a Composr site involves transferring both the files and the database.
Files:
On the old server, ZIP the entire Composr directory.
Download the ZIP file to your computer.
Upload the ZIP file to the new server using SFTP/FTP.
On the new server, unzip the file.
Database:
On the old server, create an SQL dump of your database using the mysqldump command or phpMyAdmin.
Download the SQL dump file.
If your URL is changing, search and replace the old URL with the new one in the SQL dump file.
Upload the SQL dump file to the new server.
Restore the database on the new server using the mysql command or phpMyAdmin.
Important Steps:
File Permissions: After transferring files, ensure correct file permissions are set on the new server. You can use the fixperms.php script, the upgrader script, or manually adjust them.
Configuration: If database settings are different on the new server, update the _config.php file or use the config_editor.php script to change the settings for both the site and forum databases.
Base URL: If your URL has changed, update the base URL setting in the Installation Options editor (config_editor.php).
Caches: Clear the block cache using the upgrader.php script.
How can I categorize and prioritize support requests?
Answer
Support Ticket System: Utilize support ticket types, managed in the Admin Zone > Setup > Support tickets. Staff can set individual notifications for different types.
Discussion Forums: Create dedicated subforums for different support categories or priority levels.
Feedback System: The content to which the feedback is attached implicitly categorizes it. For prioritization, subforums can be used.
Composr offers three main systems for providing online support:
1. Support Ticket System: This system allows users to submit tickets and staff to respond, track, and resolve them. It features email notifications, ticket categorization and prioritization, staff assignment, and attachment support.
2. Discussion Forums: Conversr, Composr's built-in forum software, can be utilized for support by creating dedicated forums or subforums. Features like post templates and multi-moderations enhance support capabilities.
3. Feedback System: This system allows for comments on various content types, facilitating support directly related to that content.
How can I access the raw data behind the statistics graphs?
Answer
Every graph in Composr offers a spreadsheet export option. This allows you to download the data in a spreadsheet format, enabling detailed manual review or further analysis using third-party tools.
All times in Composr statistics are displayed according to the configured website time zone, regardless of visitor or user account time zones. While this is a limitation due to pre-computation, some graphs displaying hourly stats and country filtering offer insights into local times for manual analysis.
What are the limitations of pre-computed statistics in Composr?
Answer
Pre-computed statistics introduce certain limitations:
Filtering constraints: Limits filtering options to those incorporated in the data structure.
Historical data limitation: To maintain site stability, statistics older than 31 days aren't pre-processed. This may lead to data gaps if the system scheduler malfunctions or statistical data is manually deleted.
KPIs (Key Performance Indicators) are specific measurements selected for marketing analysis. In Composr, time-series graphs can be added as KPIs. They offer several benefits:
Quick reference: Available on the Admin Zone dashboard staff checklist.
Target setting: Allows setting targets against KPIs, visualized on graphs and in overview summaries.
Notifications: Staff members receive regular notifications regarding target achievement status.
Tracking codes help you identify the sources driving user sessions to your website or associate specific split testing variations with users. Composr offers integrated referral tracking through various means:
URL parameter: The _t URL parameter can contain any custom tracking code, automatically registered by the stats addon.
Recommend addon: This addon automatically includes tracking codes for the referral source, referring member, and the referred page.
Member joining: When a referred member joins, the referring member receives points and a friend request.
Referrals addon: Allows manual tracking code input upon joining and facilitates a referrer reward system.
Stats addon: Generates graphs of tracking codes, including conversion rate measurements.
User lookup tool: Allows checking if a user accessed the site via a tracking code.
Tempcode integration: Inject tracking codes into Tempcode using symbols like {$SET_TRACKING_CODE,some code} or {$SPLIT_TEST,some code,some other code}.
