How do I report an emergency problem with my Composr site?
Answer
Emergency problems are events that have significantly and suddenly affected your website's functionality due to legitimate bugs or undocumented usability issues. To report these:
Open a tracker issue explaining the problem and providing as much detail as possible (mark it as a major bug).
Help the developers help you. Provide access to your site (see the software feedback tutorial for more information), describe the exact situation, and avoid protracted back-and-forth communication.
Take backups before upgrading. This allows for easier recovery in case of problems.
Remember that bug fixing is not a free service. While developers are committed to Composr's stability, maintaining backups and practicing restoration procedures is your responsibility.
The community forum is an excellent resource for support. Users can help each other out with various problems. However, please remember that there's no guarantee of free professional support. If you need immediate or guaranteed assistance, consider hiring a professional developer.
I'm getting a lot of spam on my site. What can I do?
Answer
Composr offers various anti-spam measures. Refer to the Anti-spam settings tutorial for advice on configuring these settings. If you believe there's an issue with the anti-spam system itself, report it to the issue tracker. Do not report general spam incidents.
My website is experiencing performance issues. What should I do?
Answer
If you are experiencing performance issues, first identify the specific problem with your web host's help. Composr provides tools to manage database size, bandwidth, and disk I/O. However, high request volume or CPU usage may require server upgrades like a VPS or dedicated server.
If your web host complains about resource usage, gather detailed information from them, including specific URLs causing problems and resource usage metrics. If their limits are unreasonable, consider switching web hosts.
Security problems must be reported privately. You can do this by marking the issue as 'Private' on the issue tracker (if you use the Report Issue Wizard, it will do that automatically when you select security-hole). Publicly disclosing security holes is irresponsible and may result in penalties. The core developer team will disclose the issue after a patch is released.
Every bug, no matter how small, should be reported. You can report bugs using the Report Issue Wizard or directly through the issue tracker. There is also a link to report bugs on your Admin Zone Dashboard where the version information is located. And when clicking that link, you can view open issues specific to your version of Composr.
When reporting a bug, be sure to:
Check for duplicates: Make sure the bug hasn't already been reported.
Report bugs individually: Each issue should be reported separately for better tracking and resolution.
Verify it's a Composr bug: Issues with third-party addons and code should be reported to their respective developers.
Consult the FAQ and tutorials: Check for common problems and solutions, particularly server configuration issues.
Provide comprehensive information: Include a clear and specific title, detailed steps to reproduce the problem, your browser version, Composr version, error messages, stack traces (if available), and any other
relevant details.
Use clear and concise language: Write in proper English, use correct terminology, and avoid vagueness.
Be respectful and patient: Remember that developers are volunteers and may not respond immediately.
The robots.txt file provides instructions to search engine crawlers about which parts of your website they should and should not access. You can customize the robots.txt file to prevent sensitive content from being indexed or to guide crawlers toward the most important areas of your site.
What is SEO and why is it important for my Composr website?
Answer
SEO is the practice of optimizing your website to rank higher in search engine results pages (SERPs). By improving your SEO, you increase the visibility of your website, driving more organic (non-paid) traffic to your content.
Composr provides several ways to customize your metadata:
Site-wide Settings: You can configure default metadata for your entire site in the Admin Zone under Setup > Configuration > Site options.
Content-Specific Settings: When adding or editing content like Comcode pages or news posts, Composr provides fields for customizing titles, descriptions, and keywords specific to that content under the "Metadata" section.
Automatic Detection: Composr can automatically generate metadata by analyzing your content, but it's generally recommended to refine these suggestions manually for best results.
Should I trust agencies that promise top search engine results?
Answer
No; be wary of agencies guaranteeing top rankings for any desired keyword. Achieving top results for competitive terms requires significant effort, expertise, and often, an ongoing strategy.
Focus on agencies that prioritize ethical "white-hat" SEO techniques like creating valuable content, optimizing website structure, and building natural backlinks. Avoid those employing "black-hat" methods that can lead to penalties from search engines.
Post history tracks changes made to forum posts, including edits and deletions. This feature helps monitor for inappropriate edits or attempts to cover up spam or rule violations. Staff can review the history, restore deleted content, or even permanently erase it.
Yes, Composr provides various moderation tools for managing forum content. Moderators can edit or delete posts and topics, move topics between forums, close or open discussions, and validate content submitted by users who require approval. These are done in an actions dropdown on a topic, or through buttons on individual posts.
What is the "black hole" technique and how does it work?
Answer
The "black hole" technique involves adding hidden fields to forms. While invisible to human users, bots often detect and fill these fields, revealing their nature. Composr uses this information to flag and block suspected spam submissions.
You can report spam using the "report this" link or "report" (forum post button) feature. This alerts staff to the issue, allowing them to investigate and take appropriate action, such as deleting the spam, warning the user, or banning them. It also creates a Support Ticket between the reporter and staff in case the staff need further information.
RBLs are third-party lists that track IP addresses associated with spamming activity. Composr can be configured to consult these lists and block or flag requests from suspicious IPs. However, relying solely on RBLs may lead to false positives, as some lists are overly broad.
CAPTCHAs are tests designed to differentiate between human users and bots. Composr's unique CAPTCHA method uses CSS and JavaScript to generate images or audio challenges that are difficult for bots to solve. While effective, some spammers use human workers to bypass CAPTCHAs, leading to the need for additional anti-spam measures.
Composr offers several tools and techniques to combat spam, including:
CAPTCHA: A visual or audio test that humans can easily pass but bots struggle with. This helps prevent automated spam submissions.
Heuristics: If Composr thinks an action is spam based off of configurable criteria, it can either flag the content for validation, block the attempt, or ban the IP address outright.
Public block lists: Composr can utilize the Stop Forum Spam system or other block list systems to identify and block known spammers based on IP addresses, usernames, and email addresses.
Link posting restrictions: Disallowing links in member profiles for users with no posts and adding "nofollow" attributes to links discourages spammers seeking backlinks.
Black hole fields: Hidden form fields that should remain empty. Bots often fill these in, allowing Composr to identify them.
Project Honey Pot integration: A system that places hidden links on pages, attracting and identifying spam bots.
Content/post reporting: Users can report spam, enabling staff to take action.
Guest posting limitations: Restricting guest permissions raises the bar for spammers.
Advanced techniques: Developer addons like "antispam_question" or probation systems provide additional layers of protection.
What is the "Sitemap" in Composr, and how is it used?
Answer
The Sitemap is a hierarchical representation of your website's content, including zones, pages, categories, and entries. Composr generates the Sitemap dynamically and uses it for various purposes:
Generating menus.
Creating the user-facing sitemap page.
Generating the XML Sitemap for search engines.
Providing a visual representation of your website structure in the Sitemap editor and Permissions tree editor.
You can edit the sitemap under Admin Zone > Structure > Sitemap editor.
Can I change the URL scheme after my website is already live?
Answer
Yes, you can enable or change a URL scheme on an existing website. Old URLs will redirect to the new format, ensuring that your SEO isn't negatively impacted. The canonical URL will also be specified in your website's HTML, further protecting your search rankings.
