How do I report an emergency problem with my Composr site?

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Question How do I report an emergency problem with my Composr site?
Answer Emergency problems are events that have significantly and suddenly affected your website's functionality due to legitimate bugs or undocumented usability issues. To report these:
  • Open a tracker issue explaining the problem and providing as much detail as possible (mark it as a major bug).
  • Help the developers help you. Provide access to your site (see the software feedback tutorial for more information), describe the exact situation, and avoid protracted back-and-forth communication.
  • Take backups before upgrading. This allows for easier recovery in case of problems.
Remember that bug fixing is not a free service. While developers are committed to Composr's stability, maintaining backups and practicing restoration procedures is your responsibility.

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