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Newest 10 Entries
Question | What are orphaned pages and how should I handle them? |
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Answer | Orphaned pages are pages that exist within the Wiki+ database but are not linked to the main tree structure. These pages are not accessible through the tree navigation but can still be reached through direct links or cross-linking. Orphaned pages are not necessarily problematic. They can be intentional if you prefer to link pages using the wiki-style syntax instead of a rigid tree hierarchy. You have the flexibility to choose the linking method that best suits your content organization. |
Question | How can I create and organize pages in Wiki+? |
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Answer | Pages in Wiki+ can be created in several ways:
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Question | How does Wiki+ differ from a regular wiki? |
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Answer | While Wiki+ shares similarities with traditional wikis, it provides two key distinctions:
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Question | What is Wiki+? |
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Answer | Wiki+ is a feature in Composr that allows you to create a collaborative, tree-structured database of information. It functions similarly to a traditional wiki but offers enhanced features such as post contributions, a hierarchical structure, and moderation capabilities. |
Question | Are there other Composr features helpful for support? |
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Answer | Yes, features like:
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Question | Can I integrate a dedicated issue management system with Composr? |
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Answer | While Composr doesn't have a built-in issue tracker, a non-bundled addon (cms_homesite_tracker) provides an integrated, modified version of Mantis. Additionally, the Support Ticket system can function as a basic private issue tracker using features like Post Templates. |
Question | How can I restrict access to the support system to specific users? |
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Answer | Utilize Composr's page access permissions to control who can access the Support Ticket page. This ensures only authorized users can submit support requests. You can also control permissions based on ticket type when adding or editing a ticket type. Make sure if you go this route that the Support Ticket page permissions are very liberal (e.g. allow anyone to access, or just restrict to guests if you will never allow guests to make tickets). Otherwise, some people cannot make tickets even if they have permission on the type. |
Question | What are Post Templates and how are they beneficial for support? |
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Answer | Post Templates are predefined text blocks that can be used as templates for new forum posts. They are particularly useful in support scenarios by:
Post Templates can be configured to be the default post in specific forums or restricted to certain user groups. Go to Admin Zone > Structure > Forums > Post Templates. |
Question | How does Composr handle email integration for support? |
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Answer | Composr can integrate with email for ticket management, assuming certain requirements are met:
With email integration, users can submit tickets via email, and staff can reply through the system. Composr cleans up email text for ticket clarity and allows forwarding emails to the integrated address for efficient handling. |
Question | How can I categorize and prioritize support requests? |
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Answer | Support Ticket System: Utilize support ticket types, managed in the Admin Zone > Setup > Support tickets. Staff can set individual notifications for different types. Discussion Forums: Create dedicated subforums for different support categories or priority levels. Feedback System: The content to which the feedback is attached implicitly categorizes it. For prioritization, subforums can be used. |
Top 10 Entries
Title | Points |
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Icon | ![]() |
Description | So many ways to earn points: From submitting different content to logging in, you control the economy. Integration with eCommerce: Members can buy advertising space, temporary privileges, gamble, and more! Members can also use points for store discounts. Send points: Members can send each other points to reward each other Escrow points: Members can escrow points with a written agreement in exchange for a product or service. The recipient does not receive the points until both members satisfy the escrow. Escrows can be disputed to staff. Gift points: Enable the gift points balance so members can send a limited amount of points to other members without it deducting from their spendable points balance. Leader board: Create some community competition by showing who has the most points or who earned the most points for a configurable time interval Auditing: View every points transaction that has taken place, and reverse any of them, in the points ledger. Profiles: Browse through member points profiles, and see what virtual gifts members have been given. Ranks: Create usergroup promotion ladders with rank points; members rank up as their rank points increase. Members can view their rank and unlocked / unlockable privileges on their profile. |
Title | Conversr Topic Polls |
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Description | Conduct a poll on a forum topic to gather user opinions and feedback Add unlimited choices Define a range of acceptable number of choices on which members can vote Control when voting is open or closed Control if guests can vote or if you must log in Require making a post (reply) in the topic when voting Allow (or deny) the ability for members to revoke / change their vote Show or hide results from the public Enable viewing of which members voted on which choices Add a date/time voting automatically closes Enable weighted voting through the points system Enforce topic poll options on a forum basis including defining default or required choices |
Title | Content Sharing |
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Description | Show topics on your website through blocks Comment integration: New topics appear in the ‘comments’ forum as you add content to your website. Members can watch these topics so they never miss an addition to your website. |
Title | Third party integration |
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Description | Support for integrating popular forum software: See our download page for a list of supported forums. Share login credentials: Login to the Composr site with the same usernames/passwords as your forum. Share usergroups: Control website access based on someone's forum usergroup. Emoticon support: The emoticons on your forum will also be used on your website. |
Title | Stay on Top |
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Description | (Conversr only) Virtual Forums: Find posts made since you last visited or within a time frame. Remembers your unread posts even if you frequently change computers Recent activity: See what topics you recently read or posted in Unanswered topics: Find which topics have not yet been answered RSS and Atom support |
Title | Conversr Forums |
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Description | The usual: Categories, forums, topics, posts, topic polls, announcements / pinning, sinking, quick reply, topic closing Forum and Topic tracking: Receive notifications when new posts are made on monitored topics and forums. Password-protected forums Present an 'introductory question' which members must answer or agree to before accessing a forum. Full moderator control: Determine who may moderate what forums. Inline personal posts: Whisper to members within a public topic; only those members will see the post. Over 50 bundled emoticons: Also, support for batch importing new ones Multi-moderation: Record and perform complex routine tasks; make post templates for those tasks. Mass-moderation: Perform actions on many posts and topics at once. Post preview: Read a topic's first post directly from the forum-view. Also see the latest posts when making a new post. Highlight posts as ‘important’ |
Title | Membership |
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Description | (These features pertain to Conversr only) Profiles: Browse through and search for members, and view member profiles. Multiple usergroups: Members can be in an unlimited number of different usergroups. They can also ‘apply’ to join new ones. Social networking: Create and browse friendships. Custom profile fields: Allow your members to add extra information which is relevant to your website (or to their subcommunity), and members can set privacy settings on them. Promotion system: Set up a usergroup rank ladder so members advance the ranks through their rank points. Members can view rank on their profile rank tab including unlocked and unlockable privileges. Private Topics: A special kind of private messaging system between 2 or more members. Think 'on-site e-mail inbox'. Invitation-only websites: Restrict registrations from the public; existing members can invite others to join. Allow members to create and manage clubs (personal usergroups). Avatars: Include avatars that members can pick from, or allow members to upload their own. Member signatures, photos, and personal titles Users online: See which members are currently online (unless they logged in as invisible) Account pruning: Find and delete unused accounts, or merge duplicate accounts, based on defined criteria. CSV files: Import and export members using CSV files, including support for automatic creation of custom profile fields and usergroups – great for migrating data |
Title | Support Tickets |
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Description | Users can communicate with staff privately through Support Tickets. Assign to individual staff: Includes the ability for staff members to “take ownership” of raised issues, and for staff to discuss. Allow users to e-mail in their tickets and replies to a designated e-mail address Expanded access granting: Grant third party members access to individual tickets. FAQ integration: Automatically search FAQs before opening a ticket. Multiple ticket types: Set up different types of support tickets, with different access levels and fine-grained ticket notification settings. Anonymous posting: Allow staff to post anonymously or as a designated support operator account so that customers don't always expect the same employee to reply. Merging: If customers open multiple tickets for the same issue, you can merge them. Closing: Let customers close tickets that are now resolved, or do it yourself. Filtering: Filter the tickets you see by status and ticket type. |
Title | eCommerce and Subscriptions |
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Description | Paid membership: Sell access to sections of your website, or offer member privileges. Shopping cart for running an online store Extendable framework: Programmers can easily add new product types to sell, or payment gateways / tax services / shipping providers. Multiple payment gateways: Accepts payments via PayPal or other gateways developers may add, and manual transactions (cash/cheque). Invoicing support: Including status tracking and online payment tracking. Basic accounting support: Input your incoming and outgoing transactions to get a basic ledger, profit-and-loss, and cashflow charting. Currency conversions: Perform automatic currency conversions within your website pages (requires an API key). |
Title | Featured Content |
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Description | Random quotes: Put random quotes (e.g. testimonials) into your design. Awards: Showcase your most popular content, and optionally award the submitter with points. Tags: Set keyword tags for content and display tag clouds. Recent content: Automatically feature links to your most recent content (via main_multi_content block). Show website statistics to your visitors (via stats graphs or page hit counters). Random content: Feature random content from your website specified via a sophisticated filtering language. |