Wiki+ is a feature in Composr that allows you to create a collaborative, tree-structured database of information. It functions similarly to a traditional wiki but offers enhanced features such as post contributions, a hierarchical structure, and moderation capabilities.
Can I integrate a dedicated issue management system with Composr?
Answer
While Composr doesn't have a built-in issue tracker, a non-bundled addon (cms_homesite_tracker) provides an integrated, modified version of Mantis. Additionally, the Support Ticket system can function as a basic private issue tracker using features like Post Templates.
How can I restrict access to the support system to specific users?
Answer
Utilize Composr's page access permissions to control who can access the Support Ticket page. This ensures only authorized users can submit support requests.
You can also control permissions based on ticket type when adding or editing a ticket type. Make sure if you go this route that the Support Ticket page permissions are very liberal (e.g. allow anyone to access, or just restrict to guests if you will never allow guests to make tickets). Otherwise, some people cannot make tickets even if they have permission on the type.
How does Composr handle email integration for support?
Answer
Composr can integrate with email for ticket management, assuming certain requirements are met:
PHP IMAP extension installed.
Functional PHP mail command (local SMTP server or configured Windows SMTP settings).
Active system scheduler (Cron).
With email integration, users can submit tickets via email, and staff can reply through the system. Composr cleans up email text for ticket clarity and allows forwarding emails to the integrated address for efficient handling.
How can I categorize and prioritize support requests?
Answer
Support Ticket System: Utilize support ticket types, managed in the Admin Zone > Setup > Support tickets. Staff can set individual notifications for different types.
Discussion Forums: Create dedicated subforums for different support categories or priority levels.
Feedback System: The content to which the feedback is attached implicitly categorizes it. For prioritization, subforums can be used.
Composr offers three main systems for providing online support:
1. Support Ticket System: This system allows users to submit tickets and staff to respond, track, and resolve them. It features email notifications, ticket categorization and prioritization, staff assignment, and attachment support.
2. Discussion Forums: Conversr, Composr's built-in forum software, can be utilized for support by creating dedicated forums or subforums. Features like post templates and multi-moderations enhance support capabilities.
3. Feedback System: This system allows for comments on various content types, facilitating support directly related to that content.
How can I access the raw data behind the statistics graphs?
Answer
Every graph in Composr offers a spreadsheet export option. This allows you to download the data in a spreadsheet format, enabling detailed manual review or further analysis using third-party tools.
Many web hosting control panels include built-in backup features that operate at the system level, often offering higher reliability than web-based scripts. Ensure you back up both files and the database.
For database backups, you can use tools like phpMyAdmin, which allows you to export your database as a .sql file.
Composr offers a built-in backup addon accessible from Admin Zone > Tools > Backups. You can choose between full, incremental, and database-only backups.
Full backup: Backs up all files and folders within the Composr installation directory, including the database.
Incremental backup: Backs up only new or changed files since the last backup, resulting in smaller backup files.
Database backup only: Backs up only the database.
The addon allows scheduled backups or manual backup generation. It is recommended to download backups to a location outside your web server for better security.
Note: The Composr backup addon is limited by server-side PHP capabilities and might not always be reliable. Consider using alternative backup strategies offered by your web hosting control panel for increased reliability.
Disasters like hard disk failures, data corruption, and unexpected errors can happen at any time. A good backup strategy helps you recover your website and its data in case of such events. Backups can also help you roll back to a previous state if needed, such as after a failed upgrade or accidental changes.
How can I control the privacy of member profile fields?
Answer
You can control the privacy of member profile fields through the "Member privacy controls" configuration option.
If you enable the "Extended privacy option control", you can fine-tune visibility settings for each field. Otherwise, you can set simple access levels (e.g., not at all, to members, to friends, to everyone) for each field.
What is the difference between a Composr member and an author?
Answer
A member is someone who has created an account on your Composr website and can log in. They have a unique member ID and username, and can interact with the site's features.
An author is someone who creates content for the site. They may or may not be a member. For example, you might have an author who submits articles via email but never actually visits or joins the website.
What advanced techniques are available for dealing with persistent spammers who repeatedly create new accounts?
Answer
Composr's advanced banning features target sophisticated human spammers. Automatic bans can be configured to block users based on specific strings in their posts, while reasoned bans display customized messages to banned users, potentially deterring them. These measures, coupled with the ability to investigate users via IP address analysis, offer robust tools for managing persistent threats.
You can configure advanced banning under Admin Zone > Security > Configure advanced banning.
How does Composr handle user banning and what options are available?
Answer
Composr offers various banning mechanisms. You can ban members by editing their accounts (ban member tick box), preventing logins while still allowing guest access. IP address banning blocks access from specific IP addresses or ranges (Admin Zone > Security > Members > Investigate user to see their IP addresses and flag certain ones for banning). You can also restrict member submissions, or you can effectively "suspend" users by assigning them to a usergroup with minimal privileges (e.g. probation).
What is the "Warn Member" form and how can I use it to handle rule violations?
Answer
The "Warn Member" form provides a centralized interface for addressing user misconduct. You can issue formal or off-the-book warnings, apply punitive actions like IP bans, usergroup changes, or probation, and even delete content or charge points. This form allows you to document reasons for actions, improving transparency and consistency in moderation.
This tool can be accessed on a member's profile as staff, under Audit > Warn member. You can also review their warnings history on their "Standing" tab.
Composr logs IP addresses for various actions like guest posting, page views, and content submissions. This data helps identify potential spammers and track user behavior. The "Investigate user" module provides tools to analyze IP addresses and gather additional information about suspicious activity.
