What are the advantages of using the Support Ticket system over the Discussion Forums?

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Question What are the advantages of using the Support Ticket system over the Discussion Forums?
Answer While both systems can be used for support, the Support Ticket system provides advantages like:
  • Separating replies into individual tickets.
  • Ticket assignment to specific staff members.
  • Tracking who has read a ticket.
  • Private replies between staff members.
  • Filtering tickets by type.
  • Automatic ticket creation, unlike manually creating forum topics.
  • Conflict detection when multiple staff are working on the same ticket.
  • Real-time alerts and display updates upon ticket replies.

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