Contributors: A-Z Index

A

Name	Photograph	Title / Role	Contributions / Notes
Allen Ellis		Founder	Original designer for ocPortal Also conceived and coded the Theme Wizard and Point Store Son of one of the early inventors of Internet protocols (Usenet, aka Internet newsgroups) Token non-brit	View

C

Name	Photograph	Title / Role	Contributions / Notes
Chris Graham		Founder	Original developer of ocPortal, former lead developer of Composr CMS Masters degree in Computer Science from The University Of Sheffield Undertaken work for over 15 FTSE-100 companies, as well as many small and mid-sized organisations. Includes a number of banks and major brands.	View
Chris Warburton		developer for ocProducts	Made some key contributions to ocPortal	View

H

Name	Photograph	Title / Role	Contributions / Notes
Haydn Maidment		project manager for ocProducts	None available	View

J

Name	Photograph	Title / Role	Contributions / Notes
Jim Davidson		contributor	written many tutorials via Arvixe	View

P

Name	Photograph	Title / Role	Contributions / Notes
Patrick Schmalstig		Lead Developer	Joined Chris Graham behind the scenes in the development of Composr CMS in 2016. Took on the lead developer role in 2023 when Chris Graham stepped back to attend to his new lifestyle changes. Spearheaded the development of Composr CMS v11 and the new website, Composr.app. Formed the company PDStig, LLC to take on professional support and development for Composr CMS users especially after the discontinuation of ocProducts, Ltd.	View
Philip Withnall		Early Developer	Coded the chatroom, blogging support, the analytics system, and OcCLE (now Commandr) Masters Degree in Computer Science degree from The University Of Cambridge Other work has included helping out with Firefox, and ongoing work on GNOME	View

R

Name	Photograph	Title / Role	Contributions / Notes
Robert Goacher		Founder	Ran some of the early websites where ocPortal came from Technically the original developer of ocPortal, in that he wrote the first few lines of code Heavily involved in the feature design process Hosted some of our early meet-ups	View

S

Name	Photograph	Title / Role	Contributions / Notes
Steve Jarvis		project manager for ocProducts	Wrote many tutorials via Arvixe	View

Newest 10 Entries

Question	What is Wiki+?
Answer	Wiki+ is a feature in Composr that allows you to create a collaborative, tree-structured database of information. It functions similarly to a traditional wiki but offers enhanced features such as post contributions, a hierarchical structure, and moderation capabilities.

Question	Are there other Composr features helpful for support?
Answer	Yes, features like: Staff-only replies in the Support Ticket system enable private communication among support staff. Notifications for new tickets, replies, or feedback ensure timely responses. Blocks like main_contact_us provide a simplified front-end for ticket creation. Forum moderation tools help manage support discussions effectively.

Question	Can I integrate a dedicated issue management system with Composr?
Answer	While Composr doesn't have a built-in issue tracker, a non-bundled addon (cms_homesite_tracker) provides an integrated, modified version of Mantis. Additionally, the Support Ticket system can function as a basic private issue tracker using features like Post Templates.

Question	How can I restrict access to the support system to specific users?
Answer	Utilize Composr's page access permissions to control who can access the Support Ticket page. This ensures only authorized users can submit support requests. You can also control permissions based on ticket type when adding or editing a ticket type. Make sure if you go this route that the Support Ticket page permissions are very liberal (e.g. allow anyone to access, or just restrict to guests if you will never allow guests to make tickets). Otherwise, some people cannot make tickets even if they have permission on the type.

Question	What are Post Templates and how are they beneficial for support?
Answer	Post Templates are predefined text blocks that can be used as templates for new forum posts. They are particularly useful in support scenarios by: Providing quick responses to common questions. Ensuring consistency in staff responses. Saving time and effort for staff. Post Templates can be configured to be the default post in specific forums or restricted to certain user groups. Go to Admin Zone > Structure > Forums > Post Templates.

Question	How does Composr handle email integration for support?
Answer	Composr can integrate with email for ticket management, assuming certain requirements are met: PHP IMAP extension installed. Functional PHP mail command (local SMTP server or configured Windows SMTP settings). Active system scheduler (Cron). With email integration, users can submit tickets via email, and staff can reply through the system. Composr cleans up email text for ticket clarity and allows forwarding emails to the integrated address for efficient handling.

Question	How can I categorize and prioritize support requests?
Answer	Support Ticket System: Utilize support ticket types, managed in the Admin Zone > Setup > Support tickets. Staff can set individual notifications for different types. Discussion Forums: Create dedicated subforums for different support categories or priority levels. Feedback System: The content to which the feedback is attached implicitly categorizes it. For prioritization, subforums can be used.

Question	What are the advantages of using the Support Ticket system over the Discussion Forums?
Answer	While both systems can be used for support, the Support Ticket system provides advantages like: Separating replies into individual tickets. Ticket assignment to specific staff members. Tracking who has read a ticket. Private replies between staff members. Filtering tickets by type. Automatic ticket creation, unlike manually creating forum topics. Conflict detection when multiple staff are working on the same ticket. Real-time alerts and display updates upon ticket replies.

Question	How can Composr be used as a support desk tool?
Answer	Composr offers three main systems for providing online support: 1. Support Ticket System: This system allows users to submit tickets and staff to respond, track, and resolve them. It features email notifications, ticket categorization and prioritization, staff assignment, and attachment support. 2. Discussion Forums: Conversr, Composr's built-in forum software, can be utilized for support by creating dedicated forums or subforums. Features like post templates and multi-moderations enhance support capabilities. 3. Feedback System: This system allows for comments on various content types, facilitating support directly related to that content.

Question	How can I access the raw data behind the statistics graphs?
Answer	Every graph in Composr offers a spreadsheet export option. This allows you to download the data in a spreadsheet format, enabling detailed manual review or further analysis using third-party tools.

Top 10 Entries

Question	How do I restore my Composr website from a backup?
Answer	Composr backups come as .tar or .tar.gz files. Extract the archive using an extraction program like 7-zip or your web hosting control panel. To restore a full backup: Upload the extracted files to your webserver, overwriting the existing files. Run the included restore.php script in your browser. This script will restore the database from the restore_data.php file. To restore incremental backups: Restore the initial full backup. Sequentially extract and overwrite files from each incremental backup over the restored full backup. The last extracted restore_data.php will contain the latest database state. Run restore.php to restore the final database version.

Question	What alternative backup strategies are available?
Answer	Many web hosting control panels include built-in backup features that operate at the system level, often offering higher reliability than web-based scripts. Ensure you back up both files and the database. For database backups, you can use tools like phpMyAdmin, which allows you to export your database as a .sql file.

Question	How do I create a backup of my Composr website?
Answer	Composr offers a built-in backup addon accessible from Admin Zone > Tools > Backups. You can choose between full, incremental, and database-only backups. Full backup: Backs up all files and folders within the Composr installation directory, including the database. Incremental backup: Backs up only new or changed files since the last backup, resulting in smaller backup files. Database backup only: Backs up only the database. The addon allows scheduled backups or manual backup generation. It is recommended to download backups to a location outside your web server for better security. Note: The Composr backup addon is limited by server-side PHP capabilities and might not always be reliable. Consider using alternative backup strategies offered by your web hosting control panel for increased reliability.

Question	Why are backups necessary for my Composr website?
Answer	Disasters like hard disk failures, data corruption, and unexpected errors can happen at any time. A good backup strategy helps you recover your website and its data in case of such events. Backups can also help you roll back to a previous state if needed, such as after a failed upgrade or accidental changes.

Question	How can I control the privacy of member profile fields?
Answer	You can control the privacy of member profile fields through the "Member privacy controls" configuration option. If you enable the "Extended privacy option control", you can fine-tune visibility settings for each field. Otherwise, you can set simple access levels (e.g., not at all, to members, to friends, to everyone) for each field.

Question	What is the difference between a Composr member and an author?
Answer	A member is someone who has created an account on your Composr website and can log in. They have a unique member ID and username, and can interact with the site's features. An author is someone who creates content for the site. They may or may not be a member. For example, you might have an author who submits articles via email but never actually visits or joins the website.

Question	What advanced techniques are available for dealing with persistent spammers who repeatedly create new accounts?
Answer	Composr's advanced banning features target sophisticated human spammers. Automatic bans can be configured to block users based on specific strings in their posts, while reasoned bans display customized messages to banned users, potentially deterring them. These measures, coupled with the ability to investigate users via IP address analysis, offer robust tools for managing persistent threats. You can configure advanced banning under Admin Zone > Security > Configure advanced banning.

Question	How does Composr handle user banning and what options are available?
Answer	Composr offers various banning mechanisms. You can ban members by editing their accounts (ban member tick box), preventing logins while still allowing guest access. IP address banning blocks access from specific IP addresses or ranges (Admin Zone > Security > Members > Investigate user to see their IP addresses and flag certain ones for banning). You can also restrict member submissions, or you can effectively "suspend" users by assigning them to a usergroup with minimal privileges (e.g. probation).

Question	What is the "Warn Member" form and how can I use it to handle rule violations?
Answer	The "Warn Member" form provides a centralized interface for addressing user misconduct. You can issue formal or off-the-book warnings, apply punitive actions like IP bans, usergroup changes, or probation, and even delete content or charge points. This form allows you to document reasons for actions, improving transparency and consistency in moderation. This tool can be accessed on a member's profile as staff, under Audit > Warn member. You can also review their warnings history on their "Standing" tab.

Question	How does Composr track user activity?
Answer	Composr logs IP addresses for various actions like guest posting, page views, and content submissions. This data helps identify potential spammers and track user behavior. The "Investigate user" module provides tools to analyze IP addresses and gather additional information about suspicious activity.

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