I don't think the ticket types would have anything to do with this; if a member is able to create a ticket under that type, then they would be able to see them as well. Your settings under steps to reproduce are more likely to be the culprits.

I have not yet confirmed this bug but will look into it later.

Yeah all 3 options isn't a great idea. Members aren't in subforums of Ticket types so it's probably best to pick one or the other (unless of course they should be).

What are you doing Adam? You trying to break Composr, hmm? Haha.

In all fairness, I can see it being useful having both on for large sites with a large volume of requests coming in. So still a bug I'll look into.

I am always trying to break Composr given my track record :P

Lol, well, that's a good thing. The more things you break, the more things can be fixed. :P

This bug is blocked by #5625 . 5625 must be resolved first.

Found the issue. Composr is saving the ticket subtype and member subtype within the same forum. The structure should instead be as follows:

Support ticket Forum
- Member subtype
- Ticket type
- Another member
- Ticket type
- Another ticket type

Automated response: If forum subtypes active for both member and ticket type, member tickets do not show

If forum subtypes active for both member and ticket type, member tickets do not show.

This is because Composr was creating both the ticket type forum and the member forum under the support tickets forum. It should be Tickets forum -> Member -> Ticket Type. This patch fixes the issue.

Does not appear to affect v11.