#3474 - Have to login twice
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Sessions on your site are set to expire after 1 hour. Admin Zone > Setup > Configuration > Security options > General
You can raise that number.
If it's after you close and reopen a browser window or tab, this would be normal because it has to unconfirm the session as a measure to stop CSRF attacks from malicious sites.
Rgds Chris
PS I see now that Tracker is where bugs are reported & replied to. I got to this one via the link in your email but discovered I could also locate it Support/ Known bugs/ My View where 3474 is not listed under 'Reported by me', only as 'Recently modified' (which it has just been by me). Would it not be better if the user’s ‘Support tickets’ page links to (in a list) the user’s bug reports & vice versa?
Presumably the 3474 ID number was displayed when I made the report & I didn’t take note of it.
You probably had it filtered to not show closed issues.
An email notification would have been sent out when I replied and closed the issue previously, which would have included a link back to the issue.