Wondering why all of my support tickets are no longer visible. The support area is saying I have not submitted any tickets. Even manually looking, the tickets are not visible at all.

I understand Chris is away, but if one of the silent admins can advise, then that would be great.

Hi Paul,

I checked the tickets section and couldn't see any tickets submitted by you.

Give me some time, I will get back to you on this.

Perhaps confusing the tracker with support tickets?

The support tickets are mainly for paid support, while the tracker is for bugs etc.

To view your issues on the tracker you need to go to:
View Issues - Composr CMS feature tracker
And set the 'Reporter' filter.

Chris Graham said

Perhaps confusing the tracker with support tickets?

The support tickets are mainly for paid support, while the tracker is for bugs etc.

To view your issues on the tracker you need to go to:
https://composr.app/tracker/view_all_bug_page.php
And set the 'Reporter' filter.

From “Post #2903”, 2nd Jun 2017

Misworded on my part.
I mean the tickets in the tracker. Per screenshot. Apparently I have submitted nothing in the tracker.


 

Change the 'Project' in the top right. That works as a filter.

Omg *Facepalm*

Only one I can't see is the one where I made a suggestion about child themes

Cheers.

That one was closed, but it's still on the tracker:-
https://composr.app/tracker/view.php?id=3300

If you click View Issues you will notice Hide Status defaults to Closed. You can click and change that to [none] to make your issue visible. Perhaps the default should be [none] as it can be confusing.