Getting a critical error and was wondering if anyone has seen this before? Please note we are runnign an older version of ocPortal and not compo.sr.

Any feedback/help is appreciated!

Thanks,

F_O

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Critical error – bailing out

The website's first database query (checking the page request is not from a banned IP address) has failed. This almost always means that the database is not set up correctly, which in turns means that either backend database configuration has changed (perhaps the database has been emptied), or the configuration file (info.php) has been incorrectly altered (perhaps to point to an empty database), or you have moved servers and not updated your info.php settings properly or placed your database. It could also mean that the ocp_usersubmitban_ip table or ocp_config table alone is missing or corrupt, but this is unlikely. As this is an error due to the website's environment being externally altered by unknown means, the website cannot continue to function or solve the problem itself.

Details here are intended only for the website/system-administrator, not for regular website users.
» If you are a regular website user, please let the website staff deal with this problem.

Depending on the error, and only if the website installation finished, you may need to edit the installation options (the info.php file).

A follow-up, I investigated and the issue was the translate table in the database became locked out / corrupted ( "In Use" ). Running the database repair tool (not ocPortal's but the actual database one) fixed the issue and brought the site back online.

Patrick is The Man!

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