#2694 - User reports continual refresh of start page on my website

By PDStig
Added 8th Jul 2016, 6:44 PM
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Identifier	#2694
Issue type	Major issue (breaks an entire feature)
Title	User reports continual refresh of start page on my website
Status	Completed
Handling member	Chris Graham
Addon	core
Description	Hoot has reported to me that when she tried to use lovinity.org on iPhone iOS 9.1, it continually refreshed the start page on her until she got hit with the rate limit. She is not using Facebook connect. I was unable to reproduce this bug via. the account "test" on mobile version of the website. However, site logs do indicate she was being repeatedly refreshed. See https://lovinity.org/adminzone/admin-lookup?start=0&param=73.26.57.189 .
Steps to reproduce
Funded?	No

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By Guest posted 8th Jul 2016, 7:11 PM

Hoot tested on Safari and Chrome, both mobile and desktop, both logged in and logged out. Bug is present all times.

By Guest posted 10th Jul 2016, 4:55 PM

I'll mark this resolved, although I could not reproduce. I think the problem was related to site-wide IM. I was seeing logged requests for an mp3, which should not have been loaded at all (and wasn't for me), but I think for some Safari settings/extensions it must preload mp3 files that are merely being prepared. That may have triggered some kind of crash condition, due to the complexity of playing media files. I also considered that maybe opening the site-wide IM popup may cause a problem - it would potentially reload the main site when closing that popup due to mobile browsers not supporting multi pages open at once. So I disabled site-wide IM for mobile mode in the default template, I think that's way too much for use on a mobile browser.

#2694 - User reports continual refresh of start page on my website

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