How can I troubleshoot notification problems?

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Question How can I troubleshoot notification problems?
Answer If you're having issues with notifications, here are some troubleshooting steps:
  • Check Email Logs: View the email log (Admin Zone > Audit > E-mail queue/log) to see what notifications have been sent.
  • Use the SU Feature: Impersonate a member using the SU feature (described in the "Testing access and privileges" tutorial) to view their notification settings and confirm they are set up correctly.
  • Enable Carbon-copy Email: Configure a "Carbon-copy e-mail address" in the configuration settings to receive copies of all outgoing emails, including notifications. This helps you monitor email delivery.
  • Verify System Scheduler: Ensure the system scheduler is configured correctly if members are not receiving digest emails.
  • Check Digest Settings: Confirm that "Enable digest notifications" is enabled in the Messages configuration settings.
  • Review "Safety listing limit": If a notification has too many categories, members might not see the full selection tree. Adjust the "Safety listing limit" in the configuration settings if necessary.

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