We apologize for the instability of composr.app and appreciate your patience. We are working on the statistics addon and trying to find an optimal way to store and render data. Unfortunately, we have yet to find a solution that can handle the traffic (and therefore, tens of millions of statistical records) of composr.app. We're working hard on one.
How do I report an emergency problem with my Composr site?
How do I report an emergency problem with my Composr site?
Answer
Emergency problems are events that have significantly and suddenly affected your website's functionality due to legitimate bugs or undocumented usability issues. To report these:
Open a tracker issue explaining the problem and providing as much detail as possible (mark it as a major bug).
Help the developers help you. Provide access to your site (see the software feedback tutorial for more information), describe the exact situation, and avoid protracted back-and-forth communication.
Take backups before upgrading. This allows for easier recovery in case of problems.
Remember that bug fixing is not a free service. While developers are committed to Composr's stability, maintaining backups and practicing restoration procedures is your responsibility.
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