How can potential conflicts between staff members be avoided (regarding content moderation)?
Answer
Composr incorporates "conflict detection" features to prevent staff from accidentally overwriting each other's work. When multiple staff members attempt to edit the same resource simultaneously, a warning message appears, prompting communication and coordination.
Open communication and transparency are crucial. Encourage staff to share their ongoing tasks and plans with each other to prevent overlaps and potential conflicts. Utilizing shared tools like the staff checklist and private forums can further facilitate coordination.
What should be considered when assigning roles and responsibilities to staff?
Answer
When assigning roles, it's recommended to start new staff with limited responsibilities and gradually increase their authority based on performance and dedication. This fosters a sense of progression and prevents discouragement among existing staff.
Always consider the individual's skills and interests when assigning tasks. For example, someone with strong writing skills might be well-suited for managing content creation, while a technically-minded person could excel at site maintenance.
How can staff be effectively managed in a Composr community?
Answer
Successful staff management requires a mindful approach that prioritizes fostering a positive and productive environment. Key recommendations include:
Respect staff limitations: Avoid overwhelming staff with excessive workload or overly ambitious site expansions.
Active involvement: Maintain active involvement in overseeing staff activities and ensuring their effective functioning.
Open communication: Engage in regular communication, providing feedback, addressing concerns, and recognizing achievements.
Foster teamwork: Encourage collaboration and information sharing among staff members.
Lead by example: Ensure staff adhere to community rules and demonstrate expected behavior.
Empowerment and trust: Grant sufficient freedom and control to enable staff to excel in their roles.
By fostering a supportive and empowering environment, community managers can enable staff to contribute their best efforts and drive the community's success.
How should staff members be chosen for a Composr-based online community?
Answer
Choosing staff for online communities differs from traditional hiring processes due to factors like unpaid positions, varying time commitments, and remote interactions. Focus should be placed on identifying individuals with:
Genuine interest: Look for members passionate about the community and its goals.
Available time: Ensure potential staff can dedicate sufficient time to fulfill their responsibilities.
Relevant skills: Prioritize skills and experience aligned with the specific role requirements.
Maturity and discipline: Seek individuals who demonstrate responsible behavior and commitment.
Recruitment methods like directly approaching active community members or allowing the Composr points system (or the karma non-bundled addon) to identify dedicated contributors can be more effective than traditional advertising.
How can content issues be reported and addressed by staff?
Answer
Composr's content reporting system, powered by the Tickets addon, allows users to report problematic content to staff. Key features include:
Report links: "Report this" links embedded throughout the site enable users to flag content for review.
Custom reporting interface: Forums offer a dedicated interface for reporting individual posts.
Anonymous reporting: Logged-in users can choose to report content anonymously.
Ticket-based management: Reports are automatically created as support tickets, facilitating staff collaboration and record-keeping.
Comprehensive report details: Tickets include content title, type, ID, submitter information, an embedded rendering of the reported content, and the reporter's explanation.
This system ensures efficient handling of content issues, allowing staff to address concerns effectively while maintaining a transparent record of actions taken.
How can staff members collaborate effectively in Composr?
Answer
Composr offers various tools to facilitate staff collaboration:
Private forums: Dedicated forums with restricted access enable staff to discuss site operations and coordinate activities. Composr installs a staff forum by default in Conversr.
Conflict detection: When multiple staff members attempt to edit the same resource simultaneously, Composr displays warnings at the top to prevent accidental overwrites.
Staff checklist & dashboard: The Admin Zone dashboard provides a shared checklist for task management, along with space for notes and links.
Staff notifications and tickets system: Staff receive notifications about various site events, including support tickets from the "Contact Us" page, allowing for efficient issue handling.
Content notes: Staff can embed notes within Comcode or use dedicated "staff notes" fields for various content types to share information and context.
Validation and workflows: Content can be intentionally left unvalidated even by staff, enabling secondary checks before publishing. A dedicated workflows addon allows for complex approval processes with multiple stages involving different staff groups.
System-defined staff: This includes administrators and super moderators who have specific privileges within the forum/member system (Conversr).
Privilege-based staff: Anyone granted the necessary permissions for a particular situation is considered staff for that context.
Composr prioritizes flexibility by utilizing privileges over fixed roles, allowing for customized staff responsibilities. However, certain features like "staff reply" in tickets inherently rely on a pre-existing understanding of "staff."
What is rate limiting and how can I enable it in Composr?
Answer
Rate limiting prevents server overload by restricting the number of requests allowed from a single IP address within a specific timeframe. To enable Composr's built-in rate limiting, add the following to your _config.php file:
Static caching drastically improves performance by serving pre-generated pages to bots and guests. This works because these users typically don't require dynamic content. To enable it:
Go to the Installation Options editor (yourbaseurl/config_editor.php). You will need your maintenance password.
Activate the static cache option.
Composr intelligently determines what to cache, and you can further control this via options within the Installation Options. Be aware that enabling static caching may disable eCommerce features for guests unless specifically configured.
If you're having issues with notifications, here are some troubleshooting steps:
Check Email Logs: View the email log (Admin Zone > Audit > E-mail queue/log) to see what notifications have been sent.
Use the SU Feature: Impersonate a member using the SU feature (described in the "Testing access and privileges" tutorial) to view their notification settings and confirm they are set up correctly.
Enable Carbon-copy Email: Configure a "Carbon-copy e-mail address" in the configuration settings to receive copies of all outgoing emails, including notifications. This helps you monitor email delivery.
Verify System Scheduler: Ensure the system scheduler is configured correctly if members are not receiving digest emails.
Check Digest Settings: Confirm that "Enable digest notifications" is enabled in the Messages configuration settings.
Review "Safety listing limit": If a notification has too many categories, members might not see the full selection tree. Adjust the "Safety listing limit" in the configuration settings if necessary.
Can I control which notifications members receive?
Answer
Yes, you can control notification settings through two mechanisms:
Notification Defaults: You can set default notification preferences for all members. You can enable or disable specific notifications and choose the delivery method (Admin Zone > Setup > Notification defaults).
Notification Lock-down: You can force members to receive or prevent them from receiving certain notifications (Admin Zone > Setup > Notification lock-down). This allows you to enforce specific notification policies and manage email volume.
What notification options are available to members?
Answer
Members can choose from a wide range of notifications, including:
Content Updates: Notifications for new or updated content, such as news articles, forum posts, and gallery images.
Private Messages: Alerts for new private messages received.
Friend Requests: Notifications for new friend requests.
Administrative Actions: Alerts for actions taken by site administrators, such as account approvals or content moderation decisions.
Members can choose to receive notifications via:
Email: Notifications sent directly to their email address.
Digest Email: Combined summaries of activity sent in batched emails. This requires the system scheduler and the digest e-mails configuration option to be enabled.
Private Topics: Notifications delivered as private forum topics.
SMS: Notifications sent as text messages (requires configuration and incurs costs).
Web Notifications: Real-time alerts displayed within the Composr interface.
Can I share content like news and banners across the M.S.N.?
Answer
Yes, you can share news by placing it on the central site and using RSS blocks on satellite sites to display it. Banners can be shared by adding them to the central site and configuring satellite sites to use the central site's banner.php script.
What are Composr Clubs and how are they useful for subcommunities?
Answer
Clubs are special usergroups in Conversr (Composr's forum system) designed for creating subcommunities. They come with their own dedicated forums and are managed by members, taking pressure off site staff.
Key features:
No special permissions by default, simplifying permission management.
Members can join and leave like regular usergroups.
