How can potential conflicts between staff members be avoided (regarding content moderation)?
Answer
Composr incorporates "conflict detection" features to prevent staff from accidentally overwriting each other's work. When multiple staff members attempt to edit the same resource simultaneously, a warning message appears, prompting communication and coordination.
Open communication and transparency are crucial. Encourage staff to share their ongoing tasks and plans with each other to prevent overlaps and potential conflicts. Utilizing shared tools like the staff checklist and private forums can further facilitate coordination.
What should be considered when assigning roles and responsibilities to staff?
Answer
When assigning roles, it's recommended to start new staff with limited responsibilities and gradually increase their authority based on performance and dedication. This fosters a sense of progression and prevents discouragement among existing staff.
Always consider the individual's skills and interests when assigning tasks. For example, someone with strong writing skills might be well-suited for managing content creation, while a technically-minded person could excel at site maintenance.
How can staff be effectively managed in a Composr community?
Answer
Successful staff management requires a mindful approach that prioritizes fostering a positive and productive environment. Key recommendations include:
Respect staff limitations: Avoid overwhelming staff with excessive workload or overly ambitious site expansions.
Active involvement: Maintain active involvement in overseeing staff activities and ensuring their effective functioning.
Open communication: Engage in regular communication, providing feedback, addressing concerns, and recognizing achievements.
Foster teamwork: Encourage collaboration and information sharing among staff members.
Lead by example: Ensure staff adhere to community rules and demonstrate expected behavior.
Empowerment and trust: Grant sufficient freedom and control to enable staff to excel in their roles.
By fostering a supportive and empowering environment, community managers can enable staff to contribute their best efforts and drive the community's success.
How should staff members be chosen for a Composr-based online community?
Answer
Choosing staff for online communities differs from traditional hiring processes due to factors like unpaid positions, varying time commitments, and remote interactions. Focus should be placed on identifying individuals with:
Genuine interest: Look for members passionate about the community and its goals.
Available time: Ensure potential staff can dedicate sufficient time to fulfill their responsibilities.
Relevant skills: Prioritize skills and experience aligned with the specific role requirements.
Maturity and discipline: Seek individuals who demonstrate responsible behavior and commitment.
Recruitment methods like directly approaching active community members or allowing the Composr points system (or the karma non-bundled addon) to identify dedicated contributors can be more effective than traditional advertising.
How can content issues be reported and addressed by staff?
Answer
Composr's content reporting system, powered by the Tickets addon, allows users to report problematic content to staff. Key features include:
Report links: "Report this" links embedded throughout the site enable users to flag content for review.
Custom reporting interface: Forums offer a dedicated interface for reporting individual posts.
Anonymous reporting: Logged-in users can choose to report content anonymously.
Ticket-based management: Reports are automatically created as support tickets, facilitating staff collaboration and record-keeping.
Comprehensive report details: Tickets include content title, type, ID, submitter information, an embedded rendering of the reported content, and the reporter's explanation.
This system ensures efficient handling of content issues, allowing staff to address concerns effectively while maintaining a transparent record of actions taken.
How can staff members collaborate effectively in Composr?
Answer
Composr offers various tools to facilitate staff collaboration:
Private forums: Dedicated forums with restricted access enable staff to discuss site operations and coordinate activities. Composr installs a staff forum by default in Conversr.
Conflict detection: When multiple staff members attempt to edit the same resource simultaneously, Composr displays warnings at the top to prevent accidental overwrites.
Staff checklist & dashboard: The Admin Zone dashboard provides a shared checklist for task management, along with space for notes and links.
Staff notifications and tickets system: Staff receive notifications about various site events, including support tickets from the "Contact Us" page, allowing for efficient issue handling.
Content notes: Staff can embed notes within Comcode or use dedicated "staff notes" fields for various content types to share information and context.
Validation and workflows: Content can be intentionally left unvalidated even by staff, enabling secondary checks before publishing. A dedicated workflows addon allows for complex approval processes with multiple stages involving different staff groups.
System-defined staff: This includes administrators and super moderators who have specific privileges within the forum/member system (Conversr).
Privilege-based staff: Anyone granted the necessary permissions for a particular situation is considered staff for that context.
Composr prioritizes flexibility by utilizing privileges over fixed roles, allowing for customized staff responsibilities. However, certain features like "staff reply" in tickets inherently rely on a pre-existing understanding of "staff."
What is a banner wave, and how is it different from a banner rotation?
Answer
A banner wave displays all banners within a specific type as a single advertising block, similar to a list of sponsors. In contrast, a banner rotation randomly displays banners from a set based on factors like display likelihood.
You can add a banner wave using the main_banner_wave block and configure it to show a specific number of banners or all banners within a type.
What is a banner network, and how can I create one?
Answer
A banner network is a system for exchanging banners between websites. You can create a banner network in Composr by associating banners with specific websites.
When a site joins your banner network, you provide them with an iframe code to display banners from your rotation. Composr uses a "hit balancing" system where sites in the network receive banner impressions based on the clicks they generate for other sites in the network.
Yes, by enabling the "Permissions" configuration option in the Admin Zone (Admin Zone > Setup > Configuration > Feature options > Banners), you can control which usergroups can see individual banners. This feature allows for banner targeting and prevents inappropriate banners from being shown to specific audiences, such as adult banners to minors.
What are the different types of banner deployment agreements?
Answer
There are three types of banner deployment agreements:
Permanent: These banners are always displayed as long as there is available space.
Campaign: These banners have a limited number of impressions or clicks before they stop displaying. They can be associated with specific campaigns and can have their hits increased if needed.
Default: These banners are displayed only when there are no permanent or campaign banners available to show.
The system displays permanent and campaign banners with a 50:50 split.
What should I do if URL Schemes are not working properly?
Answer
If URL Schemes, which rely on web server rewrites, are not functioning correctly, you can disable them using the http://yourbaseurl/config_editor.php script. Enable the option "Whether to block the URL Scheme (mod_rewrite)" to override the main configuration setting.
How can I reset a forgotten account password in Composr?
Answer
If you have access to phpMyAdmin:
Access the f_members table.
Find the row corresponding to the user whose password needs to be reset.
Edit the row, setting m_pass_hash_salted to the new password using MD5 encryption, clearing m_pass_salt, and setting m_password_compat_scheme to 'md5'.
If you have FTP access:
Obtain your IP address.
Edit your _config.php file, setting $SITE_INFO['backdoor_ip'] to your IP address. This enables a temporary backdoor login for your IP address, bypassing security restrictions.
Remove the backdoor entry after logging in and resetting the password through standard means.
Caution: Using the backdoor method is a security risk and should be done with extreme caution.
My Composr installation seems corrupted. How can I repair it?
Answer
Composr offers several tools and methods for repairing corrupted installations:
Integrity checker: The upgrader tool, accessible via http://yourbaseurl/upgrader.php, includes an integrity checker that identifies outdated or corrupted files.
MySQL table repair: The Admin Zone > Tools > Cleanup tools provides access to MySQL table repair functionalities. Alternatively, use phpMyAdmin or your web host's database management tools for more direct control.
Safe Mode: Access safe mode via the bookmarked link from the setup wizard or by adding &keep_safe_mode=1 to any website URL. This disables custom themes and caching, helping isolate problems caused by themes or custom code.
