How can I communicate privately with other members?
Answer
Conversr offers two ways to have private conversations:
Private Topics:
Start a private topic from a member's profile, by clicking "Whisper" on their post and selecting "Quote post to a new Private Topic with this member," or from your account by selecting "Start a Private Topic" and entering the desired username.
Participate in the topic just like a regular forum topic.
You will receive notifications for new posts in your private topics.
Topics can be moved to the "Trash" category or other categories of your choosing for organization.
Inline Personal Posts (Whispers):
Send a private message within a public topic by clicking "Whisper" on a post and selecting "In-topic personal post to this member."
Whispers are visible only to the sender and recipient, and the whispered post is highlighted.
How can I ensure the privacy of personal information stored in my catalogues?
Answer
Composr's privacy system can help manage personal data within catalogues. To leverage it:
Use specific field types: Utilize dedicated field types for sensitive data like member IDs, usernames, emails, IP addresses, and passwords for efficient handling by the privacy system.
Enable "May contain personal information": Mark fields that may contain personal information, enabling the privacy system to identify and handle such data during purging or downloading.
Catalogue breadcrumbs can be customized using XML code (Admin Zone > Structure > Configure breadcrumb overrides). By default, they include the list of catalogues. However, Composr provides default breadcrumb XML that removes this, focusing on the current category hierarchy. Tree catalogues omit the index link, while non-tree catalogues include it.
What is a tree catalogue and how do I create one quickly?
Answer
A tree catalogue has a hierarchical category structure (which can contain sub-categories), similar to the download system. Composr offers a special feature for creating tree catalogues by simply typing the desired categories in a specific format (which is explained and available when adding a new catalogue), which automatically generates the tree structure.
Alternatively, a non-tree catalogue is simpler and only has top-level categories.
Can I customize the look and feel of my catalogue?
Answer
Yes, Composr allows advanced users to customize catalogue appearance through Tempcode programming. This involves using template IF directives to apply specific styles based on the catalogue's name and manipulating template parameters for complex layouts. Alternatively, you can create new template files using the catalogue name in the file to specify complete templates for specific catalogues. Check out the tutorials for more information.
While Composr catalogues offer great flexibility, they can become complex if you need sophisticated data relationships, efficient searching, high data reliability, or advanced customization. In these cases, a programmer's expertise in database design, normalization, and templating can be invaluable.
Catalogues are custom databases you can create within your Composr website. They allow you to define your own records with custom fields and organize them into categories. Think of them as powerful tools for managing various types of content, like a database of books, a directory of businesses, or even a classified ads system.
Wiki+ is a feature in Composr that allows you to create a collaborative, tree-structured database of information. It functions similarly to a traditional wiki but offers enhanced features such as post contributions, a hierarchical structure, and moderation capabilities.
Can I integrate a dedicated issue management system with Composr?
Answer
While Composr doesn't have a built-in issue tracker, a non-bundled addon (cms_homesite_tracker) provides an integrated, modified version of Mantis. Additionally, the Support Ticket system can function as a basic private issue tracker using features like Post Templates.
How can I restrict access to the support system to specific users?
Answer
Utilize Composr's page access permissions to control who can access the Support Ticket page. This ensures only authorized users can submit support requests.
You can also control permissions based on ticket type when adding or editing a ticket type. Make sure if you go this route that the Support Ticket page permissions are very liberal (e.g. allow anyone to access, or just restrict to guests if you will never allow guests to make tickets). Otherwise, some people cannot make tickets even if they have permission on the type.
How does Composr handle email integration for support?
Answer
Composr can integrate with email for ticket management, assuming certain requirements are met:
PHP IMAP extension installed.
Functional PHP mail command (local SMTP server or configured Windows SMTP settings).
Active system scheduler (Cron).
With email integration, users can submit tickets via email, and staff can reply through the system. Composr cleans up email text for ticket clarity and allows forwarding emails to the integrated address for efficient handling.
How can I categorize and prioritize support requests?
Answer
Support Ticket System: Utilize support ticket types, managed in the Admin Zone > Setup > Support tickets. Staff can set individual notifications for different types.
Discussion Forums: Create dedicated subforums for different support categories or priority levels.
Feedback System: The content to which the feedback is attached implicitly categorizes it. For prioritization, subforums can be used.
Composr offers three main systems for providing online support:
1. Support Ticket System: This system allows users to submit tickets and staff to respond, track, and resolve them. It features email notifications, ticket categorization and prioritization, staff assignment, and attachment support.
2. Discussion Forums: Conversr, Composr's built-in forum software, can be utilized for support by creating dedicated forums or subforums. Features like post templates and multi-moderations enhance support capabilities.
3. Feedback System: This system allows for comments on various content types, facilitating support directly related to that content.
How can I access the raw data behind the statistics graphs?
Answer
Every graph in Composr offers a spreadsheet export option. This allows you to download the data in a spreadsheet format, enabling detailed manual review or further analysis using third-party tools.
