How do I report an emergency problem with my Composr site?
Answer
Emergency problems are events that have significantly and suddenly affected your website's functionality due to legitimate bugs or undocumented usability issues. To report these:
Open a tracker issue explaining the problem and providing as much detail as possible (mark it as a major bug).
Help the developers help you. Provide access to your site (see the software feedback tutorial for more information), describe the exact situation, and avoid protracted back-and-forth communication.
Take backups before upgrading. This allows for easier recovery in case of problems.
Remember that bug fixing is not a free service. While developers are committed to Composr's stability, maintaining backups and practicing restoration procedures is your responsibility.
The community forum is an excellent resource for support. Users can help each other out with various problems. However, please remember that there's no guarantee of free professional support. If you need immediate or guaranteed assistance, consider hiring a professional developer.
I'm getting a lot of spam on my site. What can I do?
Answer
Composr offers various anti-spam measures. Refer to the Anti-spam settings tutorial for advice on configuring these settings. If you believe there's an issue with the anti-spam system itself, report it to the issue tracker. Do not report general spam incidents.
My website is experiencing performance issues. What should I do?
Answer
If you are experiencing performance issues, first identify the specific problem with your web host's help. Composr provides tools to manage database size, bandwidth, and disk I/O. However, high request volume or CPU usage may require server upgrades like a VPS or dedicated server.
If your web host complains about resource usage, gather detailed information from them, including specific URLs causing problems and resource usage metrics. If their limits are unreasonable, consider switching web hosts.
Security problems must be reported privately. You can do this by marking the issue as 'Private' on the issue tracker (if you use the Report Issue Wizard, it will do that automatically when you select security-hole). Publicly disclosing security holes is irresponsible and may result in penalties. The core developer team will disclose the issue after a patch is released.
Every bug, no matter how small, should be reported. You can report bugs using the Report Issue Wizard or directly through the issue tracker. There is also a link to report bugs on your Admin Zone Dashboard where the version information is located. And when clicking that link, you can view open issues specific to your version of Composr.
When reporting a bug, be sure to:
Check for duplicates: Make sure the bug hasn't already been reported.
Report bugs individually: Each issue should be reported separately for better tracking and resolution.
Verify it's a Composr bug: Issues with third-party addons and code should be reported to their respective developers.
Consult the FAQ and tutorials: Check for common problems and solutions, particularly server configuration issues.
Provide comprehensive information: Include a clear and specific title, detailed steps to reproduce the problem, your browser version, Composr version, error messages, stack traces (if available), and any other
relevant details.
Use clear and concise language: Write in proper English, use correct terminology, and avoid vagueness.
Be respectful and patient: Remember that developers are volunteers and may not respond immediately.
The robots.txt file provides instructions to search engine crawlers about which parts of your website they should and should not access. You can customize the robots.txt file to prevent sensitive content from being indexed or to guide crawlers toward the most important areas of your site.
What is SEO and why is it important for my Composr website?
Answer
SEO is the practice of optimizing your website to rank higher in search engine results pages (SERPs). By improving your SEO, you increase the visibility of your website, driving more organic (non-paid) traffic to your content.
Composr provides several ways to customize your metadata:
Site-wide Settings: You can configure default metadata for your entire site in the Admin Zone under Setup > Configuration > Site options.
Content-Specific Settings: When adding or editing content like Comcode pages or news posts, Composr provides fields for customizing titles, descriptions, and keywords specific to that content under the "Metadata" section.
Automatic Detection: Composr can automatically generate metadata by analyzing your content, but it's generally recommended to refine these suggestions manually for best results.
Should I trust agencies that promise top search engine results?
Answer
No; be wary of agencies guaranteeing top rankings for any desired keyword. Achieving top results for competitive terms requires significant effort, expertise, and often, an ongoing strategy.
Focus on agencies that prioritize ethical "white-hat" SEO techniques like creating valuable content, optimizing website structure, and building natural backlinks. Avoid those employing "black-hat" methods that can lead to penalties from search engines.
What are URL Monikers and how do they benefit SEO?
Answer
URL Monikers replace generic numerical IDs in your URLs with descriptive keywords derived from your content titles.
For example, instead of yoursite.com/page.php?id=123, you can have yoursite.com/about-us. This makes your URLs more user-friendly and helps search engines understand the topic of each page, improving your search ranking.
You can set monikers in the "Metadata" section when adding / editing content.
An XML Sitemap is a file that lists all the pages on your website, helping search engines understand your site's structure and content. Composr automatically generates a comprehensive sitemap, including forum topics if you are using Conversr.
Ensure your system scheduler is enabled for automatic sitemap submission to search engines. You can also manually generate and submit the sitemap if necessary.
How can I improve my website's ranking in search engines?
Answer
Composr offers various features and best practices to enhance your SEO:
Content Optimization: Write high-quality, keyword-rich content using clear headings, relevant links, and descriptive image alt text.
URL Monikers: Enable this feature to create human-readable URLs that incorporate keywords instead of numerical IDs.
XML Sitemaps: Composr automatically generates and submits XML Sitemaps to major search engines, aiding them in discovering and indexing your content.
robots.txt: This file allows you to control which parts of your site search engines can access and index. Composr provides a default robots.txt that can be customized as needed.
What are the primary metadata elements I should focus on?
Answer
While Composr provides extensive metadata options, the key elements to prioritize are:
Title: The title tag appears in browser tabs, search results, and when your page is shared. It should be concise, descriptive, and include relevant keywords.
Meta Description: This short summary entices users to click on your search result. It should be engaging, informative, and accurately reflect the page's content.
Open Graph data: These protocols control how your content appears when shared on social media and other websites. They utilize elements like title, description, and images to create visually appealing previews.
Favicon and Apple Web Clip image: These small icons represent your website in bookmarks, browser tabs, and on mobile home screens. They contribute to branding and visual recognition.
What is metadata and why is it important for my website?
Answer
Metadata is information about your web pages that isn't directly visible to visitors, but is used by search engines and social media platforms to understand and categorize your content.
Well-crafted metadata helps search engines properly index your site, making it more likely to appear in relevant search results. It also improves how your website appears when shared on social media, encouraging clicks and engagement.
What should I do about offensive or off-topic discussions?
Answer
Decide on your moderation approach: balancing viewpoints, adhering to community standards, or focusing on topic relevance. Be prepared to face criticism regardless of your decisions. Establish clear rules and policies to guide user behavior.
What resources are available to help me navigate these legal and social challenges?
Answer
Composr offers various resources, including tutorials on accessibility, staff management, and general website dos and don'ts. You can also consult external resources like the COPPA website and Wikipedia for more in-depth information on specific laws and regulations. Remember that seeking legal counsel may be necessary for complex situations.
What are some social considerations for running a website with community features?
Answer
Managing a community involves addressing social issues like child protection, free speech, discrimination, and abuse. Establish clear policies on these matters, including content moderation guidelines and procedures for handling feedback. Consider the diverse personalities and potential vulnerabilities of your users.
What are my legal responsibilities regarding illegal content posted by users?
Answer
While "safe harbor" laws offer some protection, you are still obligated to take down illegal content upon becoming aware of it. Implement measures like content checks, clear rules prohibiting illegal uploads, and liability disclaimers. The level of responsibility varies depending on the severity of the content, from copyright infringement to more serious criminal content.
What steps should I take to make my website accessible?
Answer
Website accessibility is essential for inclusivity and may be legally required under anti-discrimination laws. Composr is designed to meet high accessibility standards, but you need to maintain this when creating content or modifying templates. Following WCAG guidelines is crucial, and you can find more information in the accessibility tutorial.
