What are orphaned pages and how should I handle them?
Answer
Orphaned pages are pages that exist within the Wiki+ database but are not linked to the main tree structure. These pages are not accessible through the tree navigation but can still be reached through direct links or cross-linking.
Orphaned pages are not necessarily problematic. They can be intentional if you prefer to link pages using the wiki-style syntax instead of a rigid tree hierarchy. You have the flexibility to choose the linking method that best suits your content organization.
While Wiki+ shares similarities with traditional wikis, it provides two key distinctions:
Optional Post Contributions: Wiki+ allows users to contribute short snippets of information (posts) directly on pages, enriching the content without formally editing the page itself. This feature is optional and can be enabled or disabled as needed.
Optional Tree Structure: Unlike standard wikis that rely solely on cross-linking, Composr's Wiki+ offers the flexibility of organizing pages within a hierarchical tree structure. This structure can be used in conjunction with or as an alternative to cross-linking.
Wiki+ is a feature in Composr that allows you to create a collaborative, tree-structured database of information. It functions similarly to a traditional wiki but offers enhanced features such as post contributions, a hierarchical structure, and moderation capabilities.
Can I integrate a dedicated issue management system with Composr?
Answer
While Composr doesn't have a built-in issue tracker, a non-bundled addon (cms_homesite_tracker) provides an integrated, modified version of Mantis. Additionally, the Support Ticket system can function as a basic private issue tracker using features like Post Templates.
How can I restrict access to the support system to specific users?
Answer
Utilize Composr's page access permissions to control who can access the Support Ticket page. This ensures only authorized users can submit support requests.
You can also control permissions based on ticket type when adding or editing a ticket type. Make sure if you go this route that the Support Ticket page permissions are very liberal (e.g. allow anyone to access, or just restrict to guests if you will never allow guests to make tickets). Otherwise, some people cannot make tickets even if they have permission on the type.
How does Composr handle email integration for support?
Answer
Composr can integrate with email for ticket management, assuming certain requirements are met:
PHP IMAP extension installed.
Functional PHP mail command (local SMTP server or configured Windows SMTP settings).
Active system scheduler (Cron).
With email integration, users can submit tickets via email, and staff can reply through the system. Composr cleans up email text for ticket clarity and allows forwarding emails to the integrated address for efficient handling.
How can I categorize and prioritize support requests?
Answer
Support Ticket System: Utilize support ticket types, managed in the Admin Zone > Setup > Support tickets. Staff can set individual notifications for different types.
Discussion Forums: Create dedicated subforums for different support categories or priority levels.
Feedback System: The content to which the feedback is attached implicitly categorizes it. For prioritization, subforums can be used.
Can I create complex, multi-screen quiz interfaces in Composr?
Answer
While Composr's built-in quiz system is excellent for standard formats, creating intricate multi-screen quizzes might require custom development using Composr's decision tree framework or other programming tools. This allows for highly customized quiz structures and advanced branching logic.
Composr enables you to export quiz results to a spreadsheet file, facilitating in-depth data analysis. This is especially useful for manually marked questions, identifying competition winners, and processing data for marketing or research purposes.
Quiz Sets are a helpful organizational feature in Composr. By prefixing quiz names with "Example: ", you can group related quizzes together. This allows for combined scoring and percentage calculations, particularly beneficial for multi-part questionnaires or tests.
Yes, you can reward users with points for successfully passing a test. This incentivizes participation and encourages users to engage with your content.
Surveys: These quizzes gather information from participants without right or wrong answers, making them ideal for collecting opinions and feedback.
Tests: Tests assess knowledge with right and wrong answers and provide immediate feedback to participants, including pass/fail results. They're suitable for evaluating understanding of a topic.
Competitions: These quizzes rank participants based on their scores, allowing you to select winners. Competitions are great for engaging users and promoting specific content or events.
Conversr utilizes a rank system based on your accumulated rank points. As you earn points, you progress through different usergroups, unlocking new privileges and benefits. Your rank is a status symbol within the community and often grants access to exclusive features or content.
This is subject to your configuration. To make a rank ladder based on points, go to Admin Zone > Security > Usergroups. You are given options regarding ranks when adding or editing a usergroup.
Members can see their rank and progress on their member profile rank tab. They can also see all the rank-based benefits they unlocked and ones yet to unlock in future ranks.
Points escrow is a system that holds points securely during transactions involving a written agreement, often for a product or service. This ensures trust and provides a resolution mechanism in case of disputes.
Creating an Escrow: You initiate an escrow on the member's profile points tab, specifying the amount, reason, and any agreement details.
Points Held: The points are deducted from your balance and held by the system.
Agreement Fulfillment: Both parties must mark the escrow as satisfied upon fulfilling the agreement.
Points Release: Once both parties are satisfied, the recipient receives the points.
Disputes: If either party has a dispute, they can dispute the escrow, which then locks it down and notifies a staff member to review and take a resolution action.
