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Newest 10 Entries
Question | What is Wiki+? |
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Answer | Wiki+ is a feature in Composr that allows you to create a collaborative, tree-structured database of information. It functions similarly to a traditional wiki but offers enhanced features such as post contributions, a hierarchical structure, and moderation capabilities. |
Question | Are there other Composr features helpful for support? |
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Answer | Yes, features like:
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Question | Can I integrate a dedicated issue management system with Composr? |
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Answer | While Composr doesn't have a built-in issue tracker, a non-bundled addon (cms_homesite_tracker) provides an integrated, modified version of Mantis. Additionally, the Support Ticket system can function as a basic private issue tracker using features like Post Templates. |
Question | How can I restrict access to the support system to specific users? |
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Answer | Utilize Composr's page access permissions to control who can access the Support Ticket page. This ensures only authorized users can submit support requests. You can also control permissions based on ticket type when adding or editing a ticket type. Make sure if you go this route that the Support Ticket page permissions are very liberal (e.g. allow anyone to access, or just restrict to guests if you will never allow guests to make tickets). Otherwise, some people cannot make tickets even if they have permission on the type. |
Question | What are Post Templates and how are they beneficial for support? |
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Answer | Post Templates are predefined text blocks that can be used as templates for new forum posts. They are particularly useful in support scenarios by:
Post Templates can be configured to be the default post in specific forums or restricted to certain user groups. Go to Admin Zone > Structure > Forums > Post Templates. |
Question | How does Composr handle email integration for support? |
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Answer | Composr can integrate with email for ticket management, assuming certain requirements are met:
With email integration, users can submit tickets via email, and staff can reply through the system. Composr cleans up email text for ticket clarity and allows forwarding emails to the integrated address for efficient handling. |
Question | How can I categorize and prioritize support requests? |
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Answer | Support Ticket System: Utilize support ticket types, managed in the Admin Zone > Setup > Support tickets. Staff can set individual notifications for different types. Discussion Forums: Create dedicated subforums for different support categories or priority levels. Feedback System: The content to which the feedback is attached implicitly categorizes it. For prioritization, subforums can be used. |
Question | What are the advantages of using the Support Ticket system over the Discussion Forums? |
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Answer | While both systems can be used for support, the Support Ticket system provides advantages like:
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Question | How can Composr be used as a support desk tool? |
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Answer | Composr offers three main systems for providing online support: 1. Support Ticket System: This system allows users to submit tickets and staff to respond, track, and resolve them. It features email notifications, ticket categorization and prioritization, staff assignment, and attachment support. 2. Discussion Forums: Conversr, Composr's built-in forum software, can be utilized for support by creating dedicated forums or subforums. Features like post templates and multi-moderations enhance support capabilities. 3. Feedback System: This system allows for comments on various content types, facilitating support directly related to that content. |
Question | How can I access the raw data behind the statistics graphs? |
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Answer | Every graph in Composr offers a spreadsheet export option. This allows you to download the data in a spreadsheet format, enabling detailed manual review or further analysis using third-party tools. |
Top 10 Entries
Name | Jim Davidson |
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Title / Role | contributor |
Contributions / Notes | written many tutorials via Arvixe |
Name | Chris Warburton |
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Title / Role | developer for ocProducts |
Contributions / Notes | Made some key contributions to ocPortal |
Name | Haydn Maidment |
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Title / Role | project manager for ocProducts |
Contributions / Notes | None available |
Name | Steve Jarvis |
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Title / Role | project manager for ocProducts |
Contributions / Notes | Wrote many tutorials via Arvixe |
Name | Philip Withnall |
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Title / Role | Early Developer |
Contributions / Notes | Coded the chatroom, blogging support, the analytics system, and OcCLE (now Commandr) Masters Degree in Computer Science degree from The University Of Cambridge Other work has included helping out with Firefox, and ongoing work on GNOME |
Name | Allen Ellis |
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Photograph | ![]() |
Title / Role | Founder |
Contributions / Notes | Original designer for ocPortal Also conceived and coded the Theme Wizard and Point Store Son of one of the early inventors of Internet protocols (Usenet, aka Internet newsgroups) Token non-brit |
Name | Robert Goacher |
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Photograph | ![]() |
Title / Role | Founder |
Contributions / Notes | Ran some of the early websites where ocPortal came from Technically the original developer of ocPortal, in that he wrote the first few lines of code Heavily involved in the feature design process Hosted some of our early meet-ups |
Name | Chris Graham |
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Photograph | ![]() |
Title / Role | Founder |
Contributions / Notes | Original developer of ocPortal, former lead developer of Composr CMS Masters degree in Computer Science from The University Of Sheffield Undertaken work for over 15 FTSE-100 companies, as well as many small and mid-sized organisations. Includes a number of banks and major brands. |
Links |
Website | Earth & Sky |
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Screenshot | ![]() |
Short Description | Earth & Sky is a Composr v11 gallery website showcasing natural photography by Mark Brunner. |
Website | Saving Wallden |
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Screenshot | ![]() |
Short Description | This is an informational website for a Visual Pinball X game in development called "Saving Wallden". The site features the planned game rules, development news, and a download of the game as it is so far. |