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Newest 10 Entries
| Question | What is Wiki+? |
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| Answer | Wiki+ is a feature in Composr that allows you to create a collaborative, tree-structured database of information. It functions similarly to a traditional wiki but offers enhanced features such as post contributions, a hierarchical structure, and moderation capabilities. |
| Question | Are there other Composr features helpful for support? |
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| Answer | Yes, features like:
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| Question | Can I integrate a dedicated issue management system with Composr? |
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| Answer | While Composr doesn't have a built-in issue tracker, a non-bundled addon (cms_homesite_tracker) provides an integrated, modified version of Mantis. Additionally, the Support Ticket system can function as a basic private issue tracker using features like Post Templates. |
| Question | How can I restrict access to the support system to specific users? |
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| Answer | Utilize Composr's page access permissions to control who can access the Support Ticket page. This ensures only authorized users can submit support requests. You can also control permissions based on ticket type when adding or editing a ticket type. Make sure if you go this route that the Support Ticket page permissions are very liberal (e.g. allow anyone to access, or just restrict to guests if you will never allow guests to make tickets). Otherwise, some people cannot make tickets even if they have permission on the type. |
| Question | What are Post Templates and how are they beneficial for support? |
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| Answer | Post Templates are predefined text blocks that can be used as templates for new forum posts. They are particularly useful in support scenarios by:
Post Templates can be configured to be the default post in specific forums or restricted to certain user groups. Go to Admin Zone > Structure > Forums > Post Templates. |
| Question | How does Composr handle email integration for support? |
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| Answer | Composr can integrate with email for ticket management, assuming certain requirements are met:
With email integration, users can submit tickets via email, and staff can reply through the system. Composr cleans up email text for ticket clarity and allows forwarding emails to the integrated address for efficient handling. |
| Question | How can I categorize and prioritize support requests? |
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| Answer | Support Ticket System: Utilize support ticket types, managed in the Admin Zone > Setup > Support tickets. Staff can set individual notifications for different types. Discussion Forums: Create dedicated subforums for different support categories or priority levels. Feedback System: The content to which the feedback is attached implicitly categorizes it. For prioritization, subforums can be used. |
| Question | What are the advantages of using the Support Ticket system over the Discussion Forums? |
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| Answer | While both systems can be used for support, the Support Ticket system provides advantages like:
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| Question | How can Composr be used as a support desk tool? |
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| Answer | Composr offers three main systems for providing online support: 1. Support Ticket System: This system allows users to submit tickets and staff to respond, track, and resolve them. It features email notifications, ticket categorization and prioritization, staff assignment, and attachment support. 2. Discussion Forums: Conversr, Composr's built-in forum software, can be utilized for support by creating dedicated forums or subforums. Features like post templates and multi-moderations enhance support capabilities. 3. Feedback System: This system allows for comments on various content types, facilitating support directly related to that content. |
| Question | How can I access the raw data behind the statistics graphs? |
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| Answer | Every graph in Composr offers a spreadsheet export option. This allows you to download the data in a spreadsheet format, enabling detailed manual review or further analysis using third-party tools. |
Top 10 Entries
| Title | Installation |
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| Icon |  |
| Description | Quick installer: Our self-extractor allows faster uploads and will automatically set permissions. Wizard-based installation Auto-scans for compatibility problems: Be informed of problems before installing Get your site up and running in just a few minutes Keep your site closed to regular visitors until you're happy to open it Configures server: Automatically generates an htaccess file for you (for Apache). Auto-detection of forum settings for easy integration Install test content |
| Title | Web Pages |
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| Description | Add virtually unlimited pages to your site WYSIWYG editor (powered by CKEditor) Convenient edit links: Staff see “edit this” links at the bottom of every page. PHP support: Upload your PHP scripts and run them inside Composr (may require adjustments to the script code). Hierarchical page structure: Supports parent and child pages Periodic content reviews: Helping you ensure ongoing accuracy of your content. Add Comcode pages (the default) or static HTML pages Supports revisions and revision control systems (such as git); add new pages as files, and Composr will automatically register them in its system. |
| Title | Downloads |
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| Description | Clear organisation: Uses a tree structure for unlimited categorisation. Anti-leech protection: download links contain a session ID Community-centred: Allow users to comment upon and rate downloads Many ways to add new files: Upload files. Link-to existing files. Copy existing files using a live URL. Batch import links from existing file stores. Author support: Assign your downloads to authors, so users can find other downloads by the same author. Set licences: Make users agree to a licence before downloading. Images: Show images along with your downloads (e.g. screen-shots) (this implicitly uses galleries). Basic file versioning support Control monthly bandwidth use site-wide |
| Title | Wiki+ |
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| Icon |  |
| Description | Think “structured wikis”. Create an encyclopaedic database for your website Use a tree-structure or traditional cross-linking Supports revisions: Track changes Display the tree structure of your entire Wiki+ Allow users to jump in at random pages Make your pages either wiki-style or topic-style Allow members to contribute to Wiki+ pages by adding Wiki+ posts |
| Title | Quizzes and Surveys |
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| Description | Run a competition: Choose winners randomly from those who passed the quiz. Surveys: Gather data and find trends. Tests: Test members' knowledge on a variety of topics. Cheat prevention: Settings to prevent cheating, such as time limits, question / answer shuffling, and re-testing rules. Integration with points: Charge points to enter a competition, or award points for winning. |
| Title | News and Blogs |
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| Description | Member blogs: Allow members to have their own blogs on their profile RSS and Atom support: Export and import feeds. Trackback support: Send and receive trackbacks. Scheduled publishing Ping support and RSS Cloud support Multiple news categories and filtering Multiple ways to integrate news into your website Import from RSS feeds Supports geotargeting Members can rate and comment on news articles and blog posts Send out a news article as a newsletter |
| Title | Calendar |
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| Description | Day/week/month/year views Advanced “recurring event” settings Event subscriptions: Receive reminders and notifications by event or event type Warnings about conflicting events Microformats support Integrate a calendar month view, or an upcoming events view, onto your design Supports categories: Have multiple event types Multiple time zones: Have different events in different time zones with configurable conversion settings. Priority flagging: Choose between 5 priorities Programmers can even use the calendar to schedule custom tasks (Commandr) to be run RSS and Atom support: Export support, but also support for overlaying news feeds onto the calendar. Supports geotargeting Feedback: Allow members to comment and rate events. Segregate feedback on recurring events by date. |
| Title | Galleries |
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| Description | Multimedia: Supports images, videos, audio, and more. Personal galleries: Allow your members to create their own galleries which show up on their profile. Support for embedding YouTube videos: Save on bandwidth. Auto-detection of video length and resolution (most file formats) Full tree-structure support: Have galleries within galleries within galleries. Multiple display modes View entries as a slideshow Automatic thumbnail generation Mass import: Also supports importing metadata Optional watermarking: To guard against thieving swines
Geotargeting Adjustments: Automatic size and orientation adjustments according to metadata. |
.| Title | Catalogues |
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| Description | Think “databases on my website”. Flexible data control: Set up multiple catalogues, each with its own set of fields. There are many types of fields, such as short text fields, upload fields, and date fields. Multiple display modes: Display the contents of categories using tables, boxes, or lists. Powerful structure: Each catalogue contains categories which contain entries. Catalogues can have a tree structure of categories and/or work from an index. Configurable searching: Choose which fields are shown on categories, and which can be used to perform searches (template searches). Compliance with data protection legislation: Specify which fields may contain sensitive data. These fields will be anonymised as appropriate when members download or purge their data. Entirely customisable: Full support for customising catalogues, categories, and entries, exactly as you want them- field by field. You can even make custom page templates per-catalogue. Classified ads: Entries can automatically expire and get archived. You can also send out view reports. Community interaction: You can allow users to comment upon and rate entries. Import data from CSV files Periodic content reviews: Helping you ensure ongoing accuracy of your data. |
| Name | Patrick Schmalstig |
|---|---|
| Photograph |  |
| Title / Role | Lead Developer |
| Contributions / Notes | Joined Chris Graham behind the scenes in the development of Composr CMS in 2016. Took on the lead developer role in 2023 when Chris Graham stepped back to attend to his new lifestyle changes. Spearheaded the development of Composr CMS v11 and the new website, Composr.app. Formed the company PDStig, LLC to take on professional support and development for Composr CMS users especially after the discontinuation of ocProducts, Ltd. |
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