Wiki+ is a feature in Composr that allows you to create a collaborative, tree-structured database of information. It functions similarly to a traditional wiki but offers enhanced features such as post contributions, a hierarchical structure, and moderation capabilities.
Can I integrate a dedicated issue management system with Composr?
Answer
While Composr doesn't have a built-in issue tracker, a non-bundled addon (cms_homesite_tracker) provides an integrated, modified version of Mantis. Additionally, the Support Ticket system can function as a basic private issue tracker using features like Post Templates.
How can I restrict access to the support system to specific users?
Answer
Utilize Composr's page access permissions to control who can access the Support Ticket page. This ensures only authorized users can submit support requests.
You can also control permissions based on ticket type when adding or editing a ticket type. Make sure if you go this route that the Support Ticket page permissions are very liberal (e.g. allow anyone to access, or just restrict to guests if you will never allow guests to make tickets). Otherwise, some people cannot make tickets even if they have permission on the type.
How does Composr handle email integration for support?
Answer
Composr can integrate with email for ticket management, assuming certain requirements are met:
PHP IMAP extension installed.
Functional PHP mail command (local SMTP server or configured Windows SMTP settings).
Active system scheduler (Cron).
With email integration, users can submit tickets via email, and staff can reply through the system. Composr cleans up email text for ticket clarity and allows forwarding emails to the integrated address for efficient handling.
How can I categorize and prioritize support requests?
Answer
Support Ticket System: Utilize support ticket types, managed in the Admin Zone > Setup > Support tickets. Staff can set individual notifications for different types.
Discussion Forums: Create dedicated subforums for different support categories or priority levels.
Feedback System: The content to which the feedback is attached implicitly categorizes it. For prioritization, subforums can be used.
Composr offers three main systems for providing online support:
1. Support Ticket System: This system allows users to submit tickets and staff to respond, track, and resolve them. It features email notifications, ticket categorization and prioritization, staff assignment, and attachment support.
2. Discussion Forums: Conversr, Composr's built-in forum software, can be utilized for support by creating dedicated forums or subforums. Features like post templates and multi-moderations enhance support capabilities.
3. Feedback System: This system allows for comments on various content types, facilitating support directly related to that content.
How can I access the raw data behind the statistics graphs?
Answer
Every graph in Composr offers a spreadsheet export option. This allows you to download the data in a spreadsheet format, enabling detailed manual review or further analysis using third-party tools.
Post history tracks changes made to forum posts, including edits and deletions. This feature helps monitor for inappropriate edits or attempts to cover up spam or rule violations. Staff can review the history, restore deleted content, or even permanently erase it.
Yes, Composr provides various moderation tools for managing forum content. Moderators can edit or delete posts and topics, move topics between forums, close or open discussions, and validate content submitted by users who require approval. These are done in an actions dropdown on a topic, or through buttons on individual posts.
What is the "black hole" technique and how does it work?
Answer
The "black hole" technique involves adding hidden fields to forms. While invisible to human users, bots often detect and fill these fields, revealing their nature. Composr uses this information to flag and block suspected spam submissions.
You can report spam using the "report this" link or "report" (forum post button) feature. This alerts staff to the issue, allowing them to investigate and take appropriate action, such as deleting the spam, warning the user, or banning them. It also creates a Support Ticket between the reporter and staff in case the staff need further information.
RBLs are third-party lists that track IP addresses associated with spamming activity. Composr can be configured to consult these lists and block or flag requests from suspicious IPs. However, relying solely on RBLs may lead to false positives, as some lists are overly broad.
CAPTCHAs are tests designed to differentiate between human users and bots. Composr's unique CAPTCHA method uses CSS and JavaScript to generate images or audio challenges that are difficult for bots to solve. While effective, some spammers use human workers to bypass CAPTCHAs, leading to the need for additional anti-spam measures.
Composr offers several tools and techniques to combat spam, including:
CAPTCHA: A visual or audio test that humans can easily pass but bots struggle with. This helps prevent automated spam submissions.
Heuristics: If Composr thinks an action is spam based off of configurable criteria, it can either flag the content for validation, block the attempt, or ban the IP address outright.
Public block lists: Composr can utilize the Stop Forum Spam system or other block list systems to identify and block known spammers based on IP addresses, usernames, and email addresses.
Link posting restrictions: Disallowing links in member profiles for users with no posts and adding "nofollow" attributes to links discourages spammers seeking backlinks.
Black hole fields: Hidden form fields that should remain empty. Bots often fill these in, allowing Composr to identify them.
Project Honey Pot integration: A system that places hidden links on pages, attracting and identifying spam bots.
Content/post reporting: Users can report spam, enabling staff to take action.
Guest posting limitations: Restricting guest permissions raises the bar for spammers.
Advanced techniques: Developer addons like "antispam_question" or probation systems provide additional layers of protection.
What is the "Sitemap" in Composr, and how is it used?
Answer
The Sitemap is a hierarchical representation of your website's content, including zones, pages, categories, and entries. Composr generates the Sitemap dynamically and uses it for various purposes:
Generating menus.
Creating the user-facing sitemap page.
Generating the XML Sitemap for search engines.
Providing a visual representation of your website structure in the Sitemap editor and Permissions tree editor.
You can edit the sitemap under Admin Zone > Structure > Sitemap editor.
Can I change the URL scheme after my website is already live?
Answer
Yes, you can enable or change a URL scheme on an existing website. Old URLs will redirect to the new format, ensuring that your SEO isn't negatively impacted. The canonical URL will also be specified in your website's HTML, further protecting your search rankings.
