Wiki+ is a feature in Composr that allows you to create a collaborative, tree-structured database of information. It functions similarly to a traditional wiki but offers enhanced features such as post contributions, a hierarchical structure, and moderation capabilities.
Can I integrate a dedicated issue management system with Composr?
Answer
While Composr doesn't have a built-in issue tracker, a non-bundled addon (cms_homesite_tracker) provides an integrated, modified version of Mantis. Additionally, the Support Ticket system can function as a basic private issue tracker using features like Post Templates.
How can I restrict access to the support system to specific users?
Answer
Utilize Composr's page access permissions to control who can access the Support Ticket page. This ensures only authorized users can submit support requests.
You can also control permissions based on ticket type when adding or editing a ticket type. Make sure if you go this route that the Support Ticket page permissions are very liberal (e.g. allow anyone to access, or just restrict to guests if you will never allow guests to make tickets). Otherwise, some people cannot make tickets even if they have permission on the type.
How does Composr handle email integration for support?
Answer
Composr can integrate with email for ticket management, assuming certain requirements are met:
PHP IMAP extension installed.
Functional PHP mail command (local SMTP server or configured Windows SMTP settings).
Active system scheduler (Cron).
With email integration, users can submit tickets via email, and staff can reply through the system. Composr cleans up email text for ticket clarity and allows forwarding emails to the integrated address for efficient handling.
How can I categorize and prioritize support requests?
Answer
Support Ticket System: Utilize support ticket types, managed in the Admin Zone > Setup > Support tickets. Staff can set individual notifications for different types.
Discussion Forums: Create dedicated subforums for different support categories or priority levels.
Feedback System: The content to which the feedback is attached implicitly categorizes it. For prioritization, subforums can be used.
Composr offers three main systems for providing online support:
1. Support Ticket System: This system allows users to submit tickets and staff to respond, track, and resolve them. It features email notifications, ticket categorization and prioritization, staff assignment, and attachment support.
2. Discussion Forums: Conversr, Composr's built-in forum software, can be utilized for support by creating dedicated forums or subforums. Features like post templates and multi-moderations enhance support capabilities.
3. Feedback System: This system allows for comments on various content types, facilitating support directly related to that content.
How can I access the raw data behind the statistics graphs?
Answer
Every graph in Composr offers a spreadsheet export option. This allows you to download the data in a spreadsheet format, enabling detailed manual review or further analysis using third-party tools.
How does Composr ensure printed web pages look appropriate?
Answer
Composr uses a combination of approaches to ensure printed web pages have a suitable layout:
Automatic browser behavior: Browsers typically disable background images when printing.
CSS print stylesheets: Composr utilizes CSS to define specific display rules for printed versions of pages, such as removing margins and hiding social media links.
wide_print parameter: This parameter, activated through specific links or specifying it in the URL, further influences page layout for printing.
How can I test my website's compatibility across different browsers and devices?
Answer
Testing your website on different browsers and devices can be challenging due to operating system limitations and device availability. Here are some solutions:
Virtual Machines: Use virtual machines to run different operating systems and test various Internet Explorer versions.
Device Emulation: Use built-in device emulation features in browsers like Chrome to simulate mobile devices.
Online Testing Services: Employ commercial online testing services like BrowserStack to access a wide range of browsers and devices hosted in the cloud.
Real Devices: Conduct testing on physical mobile devices for a more realistic user experience.
What are the recommended desktop settings for viewing a Composr website?
Answer
A minimum screen resolution of 1024x768 is strongly recommended for viewing a Composr website. This is the minimum resolution for which the default theme is designed. Using a lower resolution might lead to display issues or an unsatisfactory browsing experience. As of version 11, smaller resolutions will often trigger the mobile layout automatically (responsiveness) to ensure a better UI for smaller displays.
Composr aims to support all modern browsers, including the latest versions of Chrome, Firefox, Safari, Edge, and Internet Explorer 11. It is designed to work seamlessly with browsers that automatically update, like Chrome and Firefox. For browsers with manual updates, Composr generally supports the last two releases.
While not explicitly supported, Composr will often address bug reports for other popular browsers like Opera, Chromium, and Konqueror. Additionally, Composr strives to provide an accessible experience for text-mode browsers and those designed for users with disabilities.
What is CSS and how does it impact website design?
Answer
CSS (Cascading Style Sheets) is a language used to describe the visual presentation of a web page written in HTML or XHTML. It controls aspects like:
Fonts and typography: Defining font families, sizes, weights, and styles.
Colors and backgrounds: Setting colors for text, backgrounds, borders, and other elements.
Layout and positioning: Controlling the placement and arrangement of elements on a page.
Visual effects: Adding shadows, gradients, transitions, and other visual enhancements.
By separating content structure (XHTML) from visual presentation (CSS), websites become easier to maintain and update. Changes to the design can be made without altering the underlying HTML structure.
Composr utilizes CSS extensively for theming, allowing users to manipulate the website's visual appearance.
Why is understanding XHTML important for website customization?
Answer
XHTML (Extensible HyperText Markup Language) is the language used to structure web page content. It defines the various elements of a webpage, such as headings, paragraphs, images, and links.
Understanding XHTML is crucial for website customization because it allows you to:
Modify page layout: Change the arrangement and positioning of elements on a page.
Add new content: Insert additional text, images, or other multimedia elements.
Customize the appearance of existing elements: Change fonts, colors, sizes, and other visual styles.
Integrate interactive features: Embed JavaScript code for dynamic functionality.
Composr uses XHTML for its templates, allowing users to extensively customize the website's design and layout.
What is the difference between cookies and sessions?
Answer
While both cookies and sessions are used for user identification and maintaining state, there are key differences:
Storage: Cookies are stored on the user's computer, while sessions are stored on the server.
Expiration: Session cookies expire when the browser is closed, while persistent cookies have a set expiration date. Sessions typically expire after a period of inactivity.
Data sensitivity: Sessions are generally used for more sensitive data, as the information is not stored on the user's computer and therefore less likely to be stolen by a hacker.
Composr uses both cookies and sessions. Session cookies are primarily used for user identification (such as anonymously matching a user to a session in the server database), while persistent cookies can be used for remembering login details if the user chooses.
A cookie is a small piece of data that a website stores on a user's computer. It is sent from the user's web browser to the web server each time a page is viewed. Cookies are used for various purposes, including:
User identification: Cookies can be used to identify a specific user, even if they are not logged in. This allows websites to remember user preferences, shopping cart contents, and other information.
Tracking user behavior: Cookies can be used to track user behavior on a website, such as the pages they visit and the links they click. This information can be used to improve the website's design and content.
Advertising: Cookies can be used to deliver targeted advertising to users based on their browsing history.
There are two main types of cookies:
Session cookies: These cookies are temporary and are deleted when the user closes their web browser. They are often used to store information about the user's current session, such as the items in their shopping cart.
Persistent cookies: These cookies are stored on the user's computer for a longer period. They can be used to remember user preferences, such as their login details or language settings.
