Wiki+ is a feature in Composr that allows you to create a collaborative, tree-structured database of information. It functions similarly to a traditional wiki but offers enhanced features such as post contributions, a hierarchical structure, and moderation capabilities.
Can I integrate a dedicated issue management system with Composr?
Answer
While Composr doesn't have a built-in issue tracker, a non-bundled addon (cms_homesite_tracker) provides an integrated, modified version of Mantis. Additionally, the Support Ticket system can function as a basic private issue tracker using features like Post Templates.
How can I restrict access to the support system to specific users?
Answer
Utilize Composr's page access permissions to control who can access the Support Ticket page. This ensures only authorized users can submit support requests.
You can also control permissions based on ticket type when adding or editing a ticket type. Make sure if you go this route that the Support Ticket page permissions are very liberal (e.g. allow anyone to access, or just restrict to guests if you will never allow guests to make tickets). Otherwise, some people cannot make tickets even if they have permission on the type.
How does Composr handle email integration for support?
Answer
Composr can integrate with email for ticket management, assuming certain requirements are met:
PHP IMAP extension installed.
Functional PHP mail command (local SMTP server or configured Windows SMTP settings).
Active system scheduler (Cron).
With email integration, users can submit tickets via email, and staff can reply through the system. Composr cleans up email text for ticket clarity and allows forwarding emails to the integrated address for efficient handling.
How can I categorize and prioritize support requests?
Answer
Support Ticket System: Utilize support ticket types, managed in the Admin Zone > Setup > Support tickets. Staff can set individual notifications for different types.
Discussion Forums: Create dedicated subforums for different support categories or priority levels.
Feedback System: The content to which the feedback is attached implicitly categorizes it. For prioritization, subforums can be used.
Composr offers three main systems for providing online support:
1. Support Ticket System: This system allows users to submit tickets and staff to respond, track, and resolve them. It features email notifications, ticket categorization and prioritization, staff assignment, and attachment support.
2. Discussion Forums: Conversr, Composr's built-in forum software, can be utilized for support by creating dedicated forums or subforums. Features like post templates and multi-moderations enhance support capabilities.
3. Feedback System: This system allows for comments on various content types, facilitating support directly related to that content.
How can I access the raw data behind the statistics graphs?
Answer
Every graph in Composr offers a spreadsheet export option. This allows you to download the data in a spreadsheet format, enabling detailed manual review or further analysis using third-party tools.
The Composr repository is a user-friendly representation of Composr's data, which is typically stored in a database and on the filesystem. It presents the data in an easily accessible format using the JSON standard and can be accessed as a folder on your computer via WebDAV.
Commandr is a command-line interface designed for experienced system administrators who prefer using a command line over a GUI. It supplements the Composr Admin Zone, allowing you to execute commands in the form of:
PHP code (prefix :)
SQL database queries (prefix @) (queries must be executed one at a time; semi-colon separation is not supported)
Shell commands (prefix #)
Commandr-code scripts (store in the Composr filesystem's bin directory, and just type the name of the script)
Commandr-code commands (no prefixes)
You can access Commandr via the Admin Zone > Tools > Commandr or using the Commandr button in the footer.
Are there alternative chat solutions that integrate with Composr?
Answer
Yes, you can integrate third-party chat solutions with Composr. For example, CometChat is a commercial chat system that provides a Composr integration. You can also leverage video chat services like Talky, Jitsi, or appear.in by embedding links within your chat templates. For sales-chat needs, consider integrating a dedicated live chat platform like Comm100.
Are there any limitations to the Composr Chat system?
Answer
While the Composr Chat system provides robust chat and IM features, it does have some limitations. Currently, it does not support video chat, sales-focused chat features, desktop app integration, or optimal performance for very high volumes of concurrent users. Additionally, it is only near real-time as Composr queries for new messages using AJAX at a set interval.
Are there any safety guidelines for younger users?
Answer
It's crucial to emphasize safety, especially for younger users. Encourage them to follow these guidelines: never arrange to meet anyone from a chatroom in person, be cautious about sharing personal information, and report any suspicious behavior to moderators.
Yes, you can download logs of any chat conversation. Simply navigate to the chatroom, click on the "Download chat logs" link, specify the desired date/time range, and the system will generate a downloadable log file for you.
Composr offers a range of moderation features. Moderators can edit or delete messages, ban disruptive users, and delete entire chatrooms if necessary. Inline moderation links are available within chatrooms for quick actions, while the Admin Zone provides comprehensive moderation tools for managing chat content and user behavior.
Chatcode is a system of simple commands that you can embed within your chat messages to perform advanced actions. These actions include sending private messages to specific users within a chatroom, interacting with automated bots, sending chatroom invitations, and even creating new chatrooms.
The chat system utilizes AJAX technology, enabling dynamic updates without requiring page reloads. It includes a "Chat Lobby" where users can view available chatrooms and manage their friend lists for instant messaging. Users can join chatrooms to participate in group conversations or engage in private conversations with friends.
Composr Chat is a feature built into the Composr CMS that provides both chatrooms and instant messaging capabilities. It offers real-time, text-based communication for users on your website.
