Contributors: A-Z Index

A

Name	Photograph	Title / Role	Contributions / Notes
Allen Ellis		Founder	Original designer for ocPortal Also conceived and coded the Theme Wizard and Point Store Son of one of the early inventors of Internet protocols (Usenet, aka Internet newsgroups) Token non-brit	View

C

Name	Photograph	Title / Role	Contributions / Notes
Chris Graham		Founder	Original developer of ocPortal, former lead developer of Composr CMS Masters degree in Computer Science from The University Of Sheffield Undertaken work for over 15 FTSE-100 companies, as well as many small and mid-sized organisations. Includes a number of banks and major brands.	View
Chris Warburton		developer for ocProducts	Made some key contributions to ocPortal	View

H

Name	Photograph	Title / Role	Contributions / Notes
Haydn Maidment		project manager for ocProducts	None available	View

J

Name	Photograph	Title / Role	Contributions / Notes
Jim Davidson		contributor	written many tutorials via Arvixe	View

P

Name	Photograph	Title / Role	Contributions / Notes
Patrick Schmalstig		Lead Developer	Joined Chris Graham behind the scenes in the development of Composr CMS in 2016. Took on the lead developer role in 2023 when Chris Graham stepped back to attend to his new lifestyle changes. Spearheaded the development of Composr CMS v11 and the new website, Composr.app. Formed the company PDStig, LLC to take on professional support and development for Composr CMS users especially after the discontinuation of ocProducts, Ltd.	View
Philip Withnall		Early Developer	Coded the chatroom, blogging support, the analytics system, and OcCLE (now Commandr) Masters Degree in Computer Science degree from The University Of Cambridge Other work has included helping out with Firefox, and ongoing work on GNOME	View

R

Name	Photograph	Title / Role	Contributions / Notes
Robert Goacher		Founder	Ran some of the early websites where ocPortal came from Technically the original developer of ocPortal, in that he wrote the first few lines of code Heavily involved in the feature design process Hosted some of our early meet-ups	View

S

Name	Photograph	Title / Role	Contributions / Notes
Steve Jarvis		project manager for ocProducts	Wrote many tutorials via Arvixe	View

Newest 10 Entries

Question	What is Wiki+?
Answer	Wiki+ is a feature in Composr that allows you to create a collaborative, tree-structured database of information. It functions similarly to a traditional wiki but offers enhanced features such as post contributions, a hierarchical structure, and moderation capabilities.

Question	Are there other Composr features helpful for support?
Answer	Yes, features like: Staff-only replies in the Support Ticket system enable private communication among support staff. Notifications for new tickets, replies, or feedback ensure timely responses. Blocks like main_contact_us provide a simplified front-end for ticket creation. Forum moderation tools help manage support discussions effectively.

Question	Can I integrate a dedicated issue management system with Composr?
Answer	While Composr doesn't have a built-in issue tracker, a non-bundled addon (cms_homesite_tracker) provides an integrated, modified version of Mantis. Additionally, the Support Ticket system can function as a basic private issue tracker using features like Post Templates.

Question	How can I restrict access to the support system to specific users?
Answer	Utilize Composr's page access permissions to control who can access the Support Ticket page. This ensures only authorized users can submit support requests. You can also control permissions based on ticket type when adding or editing a ticket type. Make sure if you go this route that the Support Ticket page permissions are very liberal (e.g. allow anyone to access, or just restrict to guests if you will never allow guests to make tickets). Otherwise, some people cannot make tickets even if they have permission on the type.

Question	What are Post Templates and how are they beneficial for support?
Answer	Post Templates are predefined text blocks that can be used as templates for new forum posts. They are particularly useful in support scenarios by: Providing quick responses to common questions. Ensuring consistency in staff responses. Saving time and effort for staff. Post Templates can be configured to be the default post in specific forums or restricted to certain user groups. Go to Admin Zone > Structure > Forums > Post Templates.

Question	How does Composr handle email integration for support?
Answer	Composr can integrate with email for ticket management, assuming certain requirements are met: PHP IMAP extension installed. Functional PHP mail command (local SMTP server or configured Windows SMTP settings). Active system scheduler (Cron). With email integration, users can submit tickets via email, and staff can reply through the system. Composr cleans up email text for ticket clarity and allows forwarding emails to the integrated address for efficient handling.

Question	How can I categorize and prioritize support requests?
Answer	Support Ticket System: Utilize support ticket types, managed in the Admin Zone > Setup > Support tickets. Staff can set individual notifications for different types. Discussion Forums: Create dedicated subforums for different support categories or priority levels. Feedback System: The content to which the feedback is attached implicitly categorizes it. For prioritization, subforums can be used.

Question	What are the advantages of using the Support Ticket system over the Discussion Forums?
Answer	While both systems can be used for support, the Support Ticket system provides advantages like: Separating replies into individual tickets. Ticket assignment to specific staff members. Tracking who has read a ticket. Private replies between staff members. Filtering tickets by type. Automatic ticket creation, unlike manually creating forum topics. Conflict detection when multiple staff are working on the same ticket. Real-time alerts and display updates upon ticket replies.

Question	How can Composr be used as a support desk tool?
Answer	Composr offers three main systems for providing online support: 1. Support Ticket System: This system allows users to submit tickets and staff to respond, track, and resolve them. It features email notifications, ticket categorization and prioritization, staff assignment, and attachment support. 2. Discussion Forums: Conversr, Composr's built-in forum software, can be utilized for support by creating dedicated forums or subforums. Features like post templates and multi-moderations enhance support capabilities. 3. Feedback System: This system allows for comments on various content types, facilitating support directly related to that content.

Question	How can I access the raw data behind the statistics graphs?
Answer	Every graph in Composr offers a spreadsheet export option. This allows you to download the data in a spreadsheet format, enabling detailed manual review or further analysis using third-party tools.

Top 10 Entries

Question	How does scoring work for quizzes with different question types?
Answer	Multiple-choice and short answer questions: These are automatically marked based on your defined correct answers. Long answer questions: These require manual marking, resulting in a percentage range being displayed to the user until you assess their response. Unmarked questions: These questions are collected but don't contribute to the overall score, allowing you to include optional or non-scored elements.

Question	Can I reward users for completing quizzes?
Answer	Yes, you can reward users with points for successfully passing a test. This incentivizes participation and encourages users to engage with your content.

Question	How can I implement security measures for my quizzes?
Answer	Composr provides several features to enhance quiz security and prevent cheating: Restrict access: Limit quiz participation to specific usergroups or newsletter subscribers. Shuffle content: Randomize question and answer order to make it harder to copy answers. Set time limits: Enforce quiz completion within a specified timeframe. Define open time ranges: Control when the quiz is accessible to participants.

Question	How do I create and manage quizzes in Composr?
Answer	You can create, edit, and delete quizzes from the Composr Admin Zone: Navigate to Admin Zone (or CMS Zone) > Content > Quizzes. Use the provided interface to define your quiz questions, answer options, and settings. You can manage quiz results and view participant responses under Admin Zone > Audit > Quizzes.

Question	What types of quizzes can I create in Composr?
Answer	Composr supports three main types of quizzes: Surveys: These quizzes gather information from participants without right or wrong answers, making them ideal for collecting opinions and feedback. Tests: Tests assess knowledge with right and wrong answers and provide immediate feedback to participants, including pass/fail results. They're suitable for evaluating understanding of a topic. Competitions: These quizzes rank participants based on their scores, allowing you to select winners. Competitions are great for engaging users and promoting specific content or events.

Question	How does rank work in Conversr?
Answer	Conversr utilizes a rank system based on your accumulated rank points. As you earn points, you progress through different usergroups, unlocking new privileges and benefits. Your rank is a status symbol within the community and often grants access to exclusive features or content. This is subject to your configuration. To make a rank ladder based on points, go to Admin Zone > Security > Usergroups. You are given options regarding ranks when adding or editing a usergroup. Members can see their rank and progress on their member profile rank tab. They can also see all the rank-based benefits they unlocked and ones yet to unlock in future ranks.

Question	What is points escrow and when would I use it?
Answer	Points escrow is a system that holds points securely during transactions involving a written agreement, often for a product or service. This ensures trust and provides a resolution mechanism in case of disputes. Creating an Escrow: You initiate an escrow on the member's profile points tab, specifying the amount, reason, and any agreement details. Points Held: The points are deducted from your balance and held by the system. Agreement Fulfillment: Both parties must mark the escrow as satisfied upon fulfilling the agreement. Points Release: Once both parties are satisfied, the recipient receives the points. Disputes: If either party has a dispute, they can dispute the escrow, which then locks it down and notifies a staff member to review and take a resolution action.

Question	Can I create a leaderboard to showcase top point earners?
Answer	Yes, Composr offers a leaderboard block and module to display top point holders. You can customize the leaderboard to show weekly, monthly, or yearly rankings, filter by usergroups, and exclude staff members if desired. This can encourage healthy competition and motivate members to earn points. Go to Admin Zone > Setup > Leader-boards to create a leader-board.

Question	How can I modify points for members?
Answer	Staff members with the "Moderate members' points" privilege can directly credit or debit points from members' accounts. This can be used to reward exceptional contributions, refund purchases, or penalize rule violations.

Question	What is the purpose of the points ledger?
Answer	The ledger provides a transparent and immutable record of every point transaction on the website. It ensures accountability and allows members to track their point activity. Members can view their own ledger, and with the appropriate privilege, they can also see the ledgers of others.

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