Contributors: A-Z Index

A

Name	Photograph	Title / Role	Contributions / Notes
Allen Ellis		Founder	Original designer for ocPortal Also conceived and coded the Theme Wizard and Point Store Son of one of the early inventors of Internet protocols (Usenet, aka Internet newsgroups) Token non-brit	View

C

Name	Photograph	Title / Role	Contributions / Notes
Chris Graham		Founder	Original developer of ocPortal, former lead developer of Composr CMS Masters degree in Computer Science from The University Of Sheffield Undertaken work for over 15 FTSE-100 companies, as well as many small and mid-sized organisations. Includes a number of banks and major brands.	View
Chris Warburton		developer for ocProducts	Made some key contributions to ocPortal	View

H

Name	Photograph	Title / Role	Contributions / Notes
Haydn Maidment		project manager for ocProducts	None available	View

J

Name	Photograph	Title / Role	Contributions / Notes
Jim Davidson		contributor	written many tutorials via Arvixe	View

P

Name	Photograph	Title / Role	Contributions / Notes
Patrick Schmalstig		Lead Developer	Joined Chris Graham behind the scenes in the development of Composr CMS in 2016. Took on the lead developer role in 2023 when Chris Graham stepped back to attend to his new lifestyle changes. Spearheaded the development of Composr CMS v11 and the new website, Composr.app. Formed the company PDStig, LLC to take on professional support and development for Composr CMS users especially after the discontinuation of ocProducts, Ltd.	View
Philip Withnall		Early Developer	Coded the chatroom, blogging support, the analytics system, and OcCLE (now Commandr) Masters Degree in Computer Science degree from The University Of Cambridge Other work has included helping out with Firefox, and ongoing work on GNOME	View

R

Name	Photograph	Title / Role	Contributions / Notes
Robert Goacher		Founder	Ran some of the early websites where ocPortal came from Technically the original developer of ocPortal, in that he wrote the first few lines of code Heavily involved in the feature design process Hosted some of our early meet-ups	View

S

Name	Photograph	Title / Role	Contributions / Notes
Steve Jarvis		project manager for ocProducts	Wrote many tutorials via Arvixe	View

Newest 10 Entries

Question	What is Wiki+?
Answer	Wiki+ is a feature in Composr that allows you to create a collaborative, tree-structured database of information. It functions similarly to a traditional wiki but offers enhanced features such as post contributions, a hierarchical structure, and moderation capabilities.

Question	Are there other Composr features helpful for support?
Answer	Yes, features like: Staff-only replies in the Support Ticket system enable private communication among support staff. Notifications for new tickets, replies, or feedback ensure timely responses. Blocks like main_contact_us provide a simplified front-end for ticket creation. Forum moderation tools help manage support discussions effectively.

Question	Can I integrate a dedicated issue management system with Composr?
Answer	While Composr doesn't have a built-in issue tracker, a non-bundled addon (cms_homesite_tracker) provides an integrated, modified version of Mantis. Additionally, the Support Ticket system can function as a basic private issue tracker using features like Post Templates.

Question	How can I restrict access to the support system to specific users?
Answer	Utilize Composr's page access permissions to control who can access the Support Ticket page. This ensures only authorized users can submit support requests. You can also control permissions based on ticket type when adding or editing a ticket type. Make sure if you go this route that the Support Ticket page permissions are very liberal (e.g. allow anyone to access, or just restrict to guests if you will never allow guests to make tickets). Otherwise, some people cannot make tickets even if they have permission on the type.

Question	What are Post Templates and how are they beneficial for support?
Answer	Post Templates are predefined text blocks that can be used as templates for new forum posts. They are particularly useful in support scenarios by: Providing quick responses to common questions. Ensuring consistency in staff responses. Saving time and effort for staff. Post Templates can be configured to be the default post in specific forums or restricted to certain user groups. Go to Admin Zone > Structure > Forums > Post Templates.

Question	How does Composr handle email integration for support?
Answer	Composr can integrate with email for ticket management, assuming certain requirements are met: PHP IMAP extension installed. Functional PHP mail command (local SMTP server or configured Windows SMTP settings). Active system scheduler (Cron). With email integration, users can submit tickets via email, and staff can reply through the system. Composr cleans up email text for ticket clarity and allows forwarding emails to the integrated address for efficient handling.

Question	How can I categorize and prioritize support requests?
Answer	Support Ticket System: Utilize support ticket types, managed in the Admin Zone > Setup > Support tickets. Staff can set individual notifications for different types. Discussion Forums: Create dedicated subforums for different support categories or priority levels. Feedback System: The content to which the feedback is attached implicitly categorizes it. For prioritization, subforums can be used.

Question	What are the advantages of using the Support Ticket system over the Discussion Forums?
Answer	While both systems can be used for support, the Support Ticket system provides advantages like: Separating replies into individual tickets. Ticket assignment to specific staff members. Tracking who has read a ticket. Private replies between staff members. Filtering tickets by type. Automatic ticket creation, unlike manually creating forum topics. Conflict detection when multiple staff are working on the same ticket. Real-time alerts and display updates upon ticket replies.

Question	How can Composr be used as a support desk tool?
Answer	Composr offers three main systems for providing online support: 1. Support Ticket System: This system allows users to submit tickets and staff to respond, track, and resolve them. It features email notifications, ticket categorization and prioritization, staff assignment, and attachment support. 2. Discussion Forums: Conversr, Composr's built-in forum software, can be utilized for support by creating dedicated forums or subforums. Features like post templates and multi-moderations enhance support capabilities. 3. Feedback System: This system allows for comments on various content types, facilitating support directly related to that content.

Question	How can I access the raw data behind the statistics graphs?
Answer	Every graph in Composr offers a spreadsheet export option. This allows you to download the data in a spreadsheet format, enabling detailed manual review or further analysis using third-party tools.

Top 10 Entries

Question	What is post history and why is it important?
Answer	Post history tracks changes made to forum posts, including edits and deletions. This feature helps monitor for inappropriate edits or attempts to cover up spam or rule violations. Staff can review the history, restore deleted content, or even permanently erase it.

Question	Can I moderate content in Composr forums?
Answer	Yes, Composr provides various moderation tools for managing forum content. Moderators can edit or delete posts and topics, move topics between forums, close or open discussions, and validate content submitted by users who require approval. These are done in an actions dropdown on a topic, or through buttons on individual posts.

Question	What is the "black hole" technique and how does it work?
Answer	The "black hole" technique involves adding hidden fields to forms. While invisible to human users, bots often detect and fill these fields, revealing their nature. Composr uses this information to flag and block suspected spam submissions.

Question	How can I report spam in Composr?
Answer	You can report spam using the "report this" link or "report" (forum post button) feature. This alerts staff to the issue, allowing them to investigate and take appropriate action, such as deleting the spam, warning the user, or banning them. It also creates a Support Ticket between the reporter and staff in case the staff need further information.

Question	What are Remote Block Lists (RBLs)?
Answer	RBLs are third-party lists that track IP addresses associated with spamming activity. Composr can be configured to consult these lists and block or flag requests from suspicious IPs. However, relying solely on RBLs may lead to false positives, as some lists are overly broad.

Question	What are CAPTCHAs and how do they work?
Answer	CAPTCHAs are tests designed to differentiate between human users and bots. Composr's unique CAPTCHA method uses CSS and JavaScript to generate images or audio challenges that are difficult for bots to solve. While effective, some spammers use human workers to bypass CAPTCHAs, leading to the need for additional anti-spam measures.

Question	How does Composr prevent spam?
Answer	Composr offers several tools and techniques to combat spam, including: CAPTCHA: A visual or audio test that humans can easily pass but bots struggle with. This helps prevent automated spam submissions. Heuristics: If Composr thinks an action is spam based off of configurable criteria, it can either flag the content for validation, block the attempt, or ban the IP address outright. Public block lists: Composr can utilize the Stop Forum Spam system or other block list systems to identify and block known spammers based on IP addresses, usernames, and email addresses. Link posting restrictions: Disallowing links in member profiles for users with no posts and adding "nofollow" attributes to links discourages spammers seeking backlinks. Black hole fields: Hidden form fields that should remain empty. Bots often fill these in, allowing Composr to identify them. Project Honey Pot integration: A system that places hidden links on pages, attracting and identifying spam bots. Content/post reporting: Users can report spam, enabling staff to take action. Guest posting limitations: Restricting guest permissions raises the bar for spammers. Advanced techniques: Developer addons like "antispam_question" or probation systems provide additional layers of protection.

Question	What is the "Sitemap" in Composr, and how is it used?
Answer	The Sitemap is a hierarchical representation of your website's content, including zones, pages, categories, and entries. Composr generates the Sitemap dynamically and uses it for various purposes: Generating menus. Creating the user-facing sitemap page. Generating the XML Sitemap for search engines. Providing a visual representation of your website structure in the Sitemap editor and Permissions tree editor. You can edit the sitemap under Admin Zone > Structure > Sitemap editor.

Question	Can I change the URL scheme after my website is already live?
Answer	Yes, you can enable or change a URL scheme on an existing website. Old URLs will redirect to the new format, ensuring that your SEO isn't negatively impacted. The canonical URL will also be specified in your website's HTML, further protecting your search rankings.

Question	How do URL schemes work, and what are the benefits of using them?
Answer	URL schemes allow you to control the structure of your website's URLs. Composr offers several schemes that create shorter, more user-friendly URLs: /pg/ (e.g., /pg/home) .htm (e.g., /home.htm) Simple unadorned URLs (e.g., /home) Benefits of using URL schemes include: Improved user experience with more readable URLs. Potential SEO benefits, as some believe search engines favor cleaner URLs. Easier sharing on social media and other platforms.

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