Contributors: A-Z Index

A

Name	Photograph	Title / Role	Contributions / Notes
Allen Ellis		Founder	Original designer for ocPortal Also conceived and coded the Theme Wizard and Point Store Son of one of the early inventors of Internet protocols (Usenet, aka Internet newsgroups) Token non-brit	View

C

Name	Photograph	Title / Role	Contributions / Notes
Chris Graham		Founder	Original developer of ocPortal, former lead developer of Composr CMS Masters degree in Computer Science from The University Of Sheffield Undertaken work for over 15 FTSE-100 companies, as well as many small and mid-sized organisations. Includes a number of banks and major brands.	View
Chris Warburton		developer for ocProducts	Made some key contributions to ocPortal	View

H

Name	Photograph	Title / Role	Contributions / Notes
Haydn Maidment		project manager for ocProducts	None available	View

J

Name	Photograph	Title / Role	Contributions / Notes
Jim Davidson		contributor	written many tutorials via Arvixe	View

P

Name	Photograph	Title / Role	Contributions / Notes
Patrick Schmalstig		Lead Developer	Joined Chris Graham behind the scenes in the development of Composr CMS in 2016. Took on the lead developer role in 2023 when Chris Graham stepped back to attend to his new lifestyle changes. Spearheaded the development of Composr CMS v11 and the new website, Composr.app. Formed the company PDStig, LLC to take on professional support and development for Composr CMS users especially after the discontinuation of ocProducts, Ltd.	View
Philip Withnall		Early Developer	Coded the chatroom, blogging support, the analytics system, and OcCLE (now Commandr) Masters Degree in Computer Science degree from The University Of Cambridge Other work has included helping out with Firefox, and ongoing work on GNOME	View

R

Name	Photograph	Title / Role	Contributions / Notes
Robert Goacher		Founder	Ran some of the early websites where ocPortal came from Technically the original developer of ocPortal, in that he wrote the first few lines of code Heavily involved in the feature design process Hosted some of our early meet-ups	View

S

Name	Photograph	Title / Role	Contributions / Notes
Steve Jarvis		project manager for ocProducts	Wrote many tutorials via Arvixe	View

Newest 10 Entries

Question	What is Wiki+?
Answer	Wiki+ is a feature in Composr that allows you to create a collaborative, tree-structured database of information. It functions similarly to a traditional wiki but offers enhanced features such as post contributions, a hierarchical structure, and moderation capabilities.

Question	Are there other Composr features helpful for support?
Answer	Yes, features like: Staff-only replies in the Support Ticket system enable private communication among support staff. Notifications for new tickets, replies, or feedback ensure timely responses. Blocks like main_contact_us provide a simplified front-end for ticket creation. Forum moderation tools help manage support discussions effectively.

Question	Can I integrate a dedicated issue management system with Composr?
Answer	While Composr doesn't have a built-in issue tracker, a non-bundled addon (cms_homesite_tracker) provides an integrated, modified version of Mantis. Additionally, the Support Ticket system can function as a basic private issue tracker using features like Post Templates.

Question	How can I restrict access to the support system to specific users?
Answer	Utilize Composr's page access permissions to control who can access the Support Ticket page. This ensures only authorized users can submit support requests. You can also control permissions based on ticket type when adding or editing a ticket type. Make sure if you go this route that the Support Ticket page permissions are very liberal (e.g. allow anyone to access, or just restrict to guests if you will never allow guests to make tickets). Otherwise, some people cannot make tickets even if they have permission on the type.

Question	What are Post Templates and how are they beneficial for support?
Answer	Post Templates are predefined text blocks that can be used as templates for new forum posts. They are particularly useful in support scenarios by: Providing quick responses to common questions. Ensuring consistency in staff responses. Saving time and effort for staff. Post Templates can be configured to be the default post in specific forums or restricted to certain user groups. Go to Admin Zone > Structure > Forums > Post Templates.

Question	How does Composr handle email integration for support?
Answer	Composr can integrate with email for ticket management, assuming certain requirements are met: PHP IMAP extension installed. Functional PHP mail command (local SMTP server or configured Windows SMTP settings). Active system scheduler (Cron). With email integration, users can submit tickets via email, and staff can reply through the system. Composr cleans up email text for ticket clarity and allows forwarding emails to the integrated address for efficient handling.

Question	How can I categorize and prioritize support requests?
Answer	Support Ticket System: Utilize support ticket types, managed in the Admin Zone > Setup > Support tickets. Staff can set individual notifications for different types. Discussion Forums: Create dedicated subforums for different support categories or priority levels. Feedback System: The content to which the feedback is attached implicitly categorizes it. For prioritization, subforums can be used.

Question	What are the advantages of using the Support Ticket system over the Discussion Forums?
Answer	While both systems can be used for support, the Support Ticket system provides advantages like: Separating replies into individual tickets. Ticket assignment to specific staff members. Tracking who has read a ticket. Private replies between staff members. Filtering tickets by type. Automatic ticket creation, unlike manually creating forum topics. Conflict detection when multiple staff are working on the same ticket. Real-time alerts and display updates upon ticket replies.

Question	How can Composr be used as a support desk tool?
Answer	Composr offers three main systems for providing online support: 1. Support Ticket System: This system allows users to submit tickets and staff to respond, track, and resolve them. It features email notifications, ticket categorization and prioritization, staff assignment, and attachment support. 2. Discussion Forums: Conversr, Composr's built-in forum software, can be utilized for support by creating dedicated forums or subforums. Features like post templates and multi-moderations enhance support capabilities. 3. Feedback System: This system allows for comments on various content types, facilitating support directly related to that content.

Question	How can I access the raw data behind the statistics graphs?
Answer	Every graph in Composr offers a spreadsheet export option. This allows you to download the data in a spreadsheet format, enabling detailed manual review or further analysis using third-party tools.

Top 10 Entries

Question	Can I use the calendar as a personal diary and keep my entries private?
Answer	Yes. When adding an event to the calendar, you can choose to make it public or private. Private events are generally used when someone wants to use the calendar system as a diary.

Question	How can I set up reminders for events?
Answer	When adding or editing an event, you can enable reminders for yourself and specific user groups. You can also choose how much notice you want for each reminder. Members can subscribe for reminders on an individual event screen. They can also personalize their reminder settings, including removing reminders or having multiple reminders at different times. Members can also subscribe for notifications to specific event types to be notified whenever events under those types are scheduled.

Question	How can I schedule Commandr commands to run automatically?
Answer	To schedule commands, create an event with the "System command" event type. This option needs to be enabled in the configuration first. In the event details, you can specify either a URL for Composr to call or a snippet of Commandr code to execute. Be sure to disable the WYSIWYG editor for this type of event. You'll also need to have the system scheduler configured for the commands to run automatically.

Question	Can I add external feeds to the calendar?
Answer	Yes, you can add RSS or Atom feeds to your calendar. This lets you view time-based information from external sources alongside your calendar events.

Question	What do I do if a recurring event needs to be changed or skipped?
Answer	Composr has a "fixing an event" feature to handle changes to recurring events. This is useful if an event needs to be cancelled or rescheduled. You edit the event as if it were a new, standalone event and choose the "Edit with fixing past recurrences" option. This separates the past occurrences from the modified event, ensuring future recurrences reflect the changes.

Question	What is the "recurrence pattern" and how does it work?
Answer	The recurrence pattern is a powerful tool that defines how often an event repeats. While it might seem complex at first, it provides a lot of flexibility. Think of it as a binary code where each digit represents a time period (like a day or week). A "1" indicates the event occurs, and a "0" means it doesn't. This lets you create complex schedules like "every weekday" (daily with pattern `1111100` if it starts on a Monday) or "every other Tuesday" (weekly on Tuesday with the pattern `10`).

Question	What are the different views available in the calendar?
Answer	The calendar has five views: Year view: Displays an overview of the entire year. Month view: Shows events within a specific month. Week view: Displays events for a selected week. Day view: Shows events scheduled for a specific day. Event view: Displays the details of a single event. You can easily navigate between these views to get different levels of detail and focus on specific periods or events.

Question	How do I add events to the calendar?
Answer	You can add events in several ways: Through the Admin Zone or Content Management Zone: Go to Admin Zone > Content > Calendar. Directly on the calendar: Click on a date box on the calendar view. Using the "Add Event" button on any calendar view. Deleting events can be done at the bottom of the event's edit form. You have options for recurring events, such as editing/deleting the specific occurrence, editing/deleting future ones, or all of them.

Question	How do I categorize events?
Answer	You categorize events using "Event types". Composr provides default types like "Anniversary", "Appointment", "Birthday", "General", "Public Holiday", "Task", "Vacation", and the special "System command" for executing Commandr commands. You can also add your own custom event types to suit your specific needs, such as "Appraisal Session" for a business website.

Question	What is an "event" in the Composr calendar system?
Answer	An event is any entry in the calendar. Importantly, an event isn't limited to a single point or range in time. Events can recur based on a schedule you define. This makes them very flexible – they can represent anything from one-time appointments to recurring birthdays or even weekly team practices.

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