Contributors: A-Z Index

A

Name	Photograph	Title / Role	Contributions / Notes
Allen Ellis		Founder	Original designer for ocPortal Also conceived and coded the Theme Wizard and Point Store Son of one of the early inventors of Internet protocols (Usenet, aka Internet newsgroups) Token non-brit	View

C

Name	Photograph	Title / Role	Contributions / Notes
Chris Graham		Founder	Original developer of ocPortal, former lead developer of Composr CMS Masters degree in Computer Science from The University Of Sheffield Undertaken work for over 15 FTSE-100 companies, as well as many small and mid-sized organisations. Includes a number of banks and major brands.	View
Chris Warburton		developer for ocProducts	Made some key contributions to ocPortal	View

H

Name	Photograph	Title / Role	Contributions / Notes
Haydn Maidment		project manager for ocProducts	None available	View

J

Name	Photograph	Title / Role	Contributions / Notes
Jim Davidson		contributor	written many tutorials via Arvixe	View

P

Name	Photograph	Title / Role	Contributions / Notes
Patrick Schmalstig		Lead Developer	Joined Chris Graham behind the scenes in the development of Composr CMS in 2016. Took on the lead developer role in 2023 when Chris Graham stepped back to attend to his new lifestyle changes. Spearheaded the development of Composr CMS v11 and the new website, Composr.app. Formed the company PDStig, LLC to take on professional support and development for Composr CMS users especially after the discontinuation of ocProducts, Ltd.	View
Philip Withnall		Early Developer	Coded the chatroom, blogging support, the analytics system, and OcCLE (now Commandr) Masters Degree in Computer Science degree from The University Of Cambridge Other work has included helping out with Firefox, and ongoing work on GNOME	View

R

Name	Photograph	Title / Role	Contributions / Notes
Robert Goacher		Founder	Ran some of the early websites where ocPortal came from Technically the original developer of ocPortal, in that he wrote the first few lines of code Heavily involved in the feature design process Hosted some of our early meet-ups	View

S

Name	Photograph	Title / Role	Contributions / Notes
Steve Jarvis		project manager for ocProducts	Wrote many tutorials via Arvixe	View

Newest 10 Entries

Question	What is Wiki+?
Answer	Wiki+ is a feature in Composr that allows you to create a collaborative, tree-structured database of information. It functions similarly to a traditional wiki but offers enhanced features such as post contributions, a hierarchical structure, and moderation capabilities.

Question	Are there other Composr features helpful for support?
Answer	Yes, features like: Staff-only replies in the Support Ticket system enable private communication among support staff. Notifications for new tickets, replies, or feedback ensure timely responses. Blocks like main_contact_us provide a simplified front-end for ticket creation. Forum moderation tools help manage support discussions effectively.

Question	Can I integrate a dedicated issue management system with Composr?
Answer	While Composr doesn't have a built-in issue tracker, a non-bundled addon (cms_homesite_tracker) provides an integrated, modified version of Mantis. Additionally, the Support Ticket system can function as a basic private issue tracker using features like Post Templates.

Question	How can I restrict access to the support system to specific users?
Answer	Utilize Composr's page access permissions to control who can access the Support Ticket page. This ensures only authorized users can submit support requests. You can also control permissions based on ticket type when adding or editing a ticket type. Make sure if you go this route that the Support Ticket page permissions are very liberal (e.g. allow anyone to access, or just restrict to guests if you will never allow guests to make tickets). Otherwise, some people cannot make tickets even if they have permission on the type.

Question	What are Post Templates and how are they beneficial for support?
Answer	Post Templates are predefined text blocks that can be used as templates for new forum posts. They are particularly useful in support scenarios by: Providing quick responses to common questions. Ensuring consistency in staff responses. Saving time and effort for staff. Post Templates can be configured to be the default post in specific forums or restricted to certain user groups. Go to Admin Zone > Structure > Forums > Post Templates.

Question	How does Composr handle email integration for support?
Answer	Composr can integrate with email for ticket management, assuming certain requirements are met: PHP IMAP extension installed. Functional PHP mail command (local SMTP server or configured Windows SMTP settings). Active system scheduler (Cron). With email integration, users can submit tickets via email, and staff can reply through the system. Composr cleans up email text for ticket clarity and allows forwarding emails to the integrated address for efficient handling.

Question	How can I categorize and prioritize support requests?
Answer	Support Ticket System: Utilize support ticket types, managed in the Admin Zone > Setup > Support tickets. Staff can set individual notifications for different types. Discussion Forums: Create dedicated subforums for different support categories or priority levels. Feedback System: The content to which the feedback is attached implicitly categorizes it. For prioritization, subforums can be used.

Question	What are the advantages of using the Support Ticket system over the Discussion Forums?
Answer	While both systems can be used for support, the Support Ticket system provides advantages like: Separating replies into individual tickets. Ticket assignment to specific staff members. Tracking who has read a ticket. Private replies between staff members. Filtering tickets by type. Automatic ticket creation, unlike manually creating forum topics. Conflict detection when multiple staff are working on the same ticket. Real-time alerts and display updates upon ticket replies.

Question	How can Composr be used as a support desk tool?
Answer	Composr offers three main systems for providing online support: 1. Support Ticket System: This system allows users to submit tickets and staff to respond, track, and resolve them. It features email notifications, ticket categorization and prioritization, staff assignment, and attachment support. 2. Discussion Forums: Conversr, Composr's built-in forum software, can be utilized for support by creating dedicated forums or subforums. Features like post templates and multi-moderations enhance support capabilities. 3. Feedback System: This system allows for comments on various content types, facilitating support directly related to that content.

Question	How can I access the raw data behind the statistics graphs?
Answer	Every graph in Composr offers a spreadsheet export option. This allows you to download the data in a spreadsheet format, enabling detailed manual review or further analysis using third-party tools.

Top 10 Entries

Question	How can I communicate privately with other members?
Answer	Conversr offers two ways to have private conversations: Private Topics: Start a private topic from a member's profile, by clicking "Whisper" on their post and selecting "Quote post to a new Private Topic with this member," or from your account by selecting "Start a Private Topic" and entering the desired username. Participate in the topic just like a regular forum topic. You will receive notifications for new posts in your private topics. Topics can be moved to the "Trash" category or other categories of your choosing for organization. Inline Personal Posts (Whispers): Send a private message within a public topic by clicking "Whisper" on a post and selecting "In-topic personal post to this member." Whispers are visible only to the sender and recipient, and the whispered post is highlighted. Receive notifications for new whispers.

Question	What are some key considerations when choosing field types for my catalogue?
Answer	When selecting field types, consider: Data type: Choose the appropriate field type for the data you want to collect (text, numbers, dates, etc.). Comcode support: If you need rich text formatting or translation support, opt for fields that support Comcode. Validation: Some field types offer built-in validation to ensure data accuracy. Privacy implications: Be mindful of the sensitivity of the information and whether it requires specific privacy considerations.

Question	How can I ensure the privacy of personal information stored in my catalogues?
Answer	Composr's privacy system can help manage personal data within catalogues. To leverage it: Use specific field types: Utilize dedicated field types for sensitive data like member IDs, usernames, emails, IP addresses, and passwords for efficient handling by the privacy system. Enable "May contain personal information": Mark fields that may contain personal information, enabling the privacy system to identify and handle such data during purging or downloading.

Question	What are some specialized types of catalogues available in Composr?
Answer	Composr supports specialized catalogues, including: eCommerce catalogues: Integrate with the Composr shopping cart for online stores. Classified ads: Offer features like archival categories and usergroup-specific advert durations.

Question	How are breadcrumbs handled in catalogue views?
Answer	Catalogue breadcrumbs can be customized using XML code (Admin Zone > Structure > Configure breadcrumb overrides). By default, they include the list of catalogues. However, Composr provides default breadcrumb XML that removes this, focusing on the current category hierarchy. Tree catalogues omit the index link, while non-tree catalogues include it.

Question	What is a tree catalogue and how do I create one quickly?
Answer	A tree catalogue has a hierarchical category structure (which can contain sub-categories), similar to the download system. Composr offers a special feature for creating tree catalogues by simply typing the desired categories in a specific format (which is explained and available when adding a new catalogue), which automatically generates the tree structure. Alternatively, a non-tree catalogue is simpler and only has top-level categories.

Question	Can I customize the look and feel of my catalogue?
Answer	Yes, Composr allows advanced users to customize catalogue appearance through Tempcode programming. This involves using template IF directives to apply specific styles based on the catalogue's name and manipulating template parameters for complex layouts. Alternatively, you can create new template files using the catalogue name in the file to specify complete templates for specific catalogues. Check out the tutorials for more information.

Question	What are the different display types for catalogue entries?
Answer	Composr provides four main display types for catalogue entries: Title lists: Simple lists of entry titles linking to the full entry page. Field-maps: Highly flexible, displaying as many fields as you desire within the category view. Tabular listings: Organizes entries into columns, suitable for short data fields. Grids of images: Displays entries as a grid of images, ideal for visual catalogues. It is possible to create your own templates including ones that are specific to a catalogue. Check out the catalogues tutorial for more information.

Question	Why might I need a programmer for my catalogue?
Answer	While Composr catalogues offer great flexibility, they can become complex if you need sophisticated data relationships, efficient searching, high data reliability, or advanced customization. In these cases, a programmer's expertise in database design, normalization, and templating can be invaluable.

Question	What are catalogues in Composr?
Answer	Catalogues are custom databases you can create within your Composr website. They allow you to define your own records with custom fields and organize them into categories. Think of them as powerful tools for managing various types of content, like a database of books, a directory of businesses, or even a classified ads system.

Statistics

Forum statistics:	45 topics, 14 posts, 2 members Our newest member is test