Contributors: A-Z Index

A

Name	Photograph	Title / Role	Contributions / Notes
Allen Ellis		Founder	Original designer for ocPortal Also conceived and coded the Theme Wizard and Point Store Son of one of the early inventors of Internet protocols (Usenet, aka Internet newsgroups) Token non-brit	View

C

Name	Photograph	Title / Role	Contributions / Notes
Chris Graham		Founder	Original developer of ocPortal, former lead developer of Composr CMS Masters degree in Computer Science from The University Of Sheffield Undertaken work for over 15 FTSE-100 companies, as well as many small and mid-sized organisations. Includes a number of banks and major brands.	View
Chris Warburton		developer for ocProducts	Made some key contributions to ocPortal	View

H

Name	Photograph	Title / Role	Contributions / Notes
Haydn Maidment		project manager for ocProducts	None available	View

J

Name	Photograph	Title / Role	Contributions / Notes
Jim Davidson		contributor	written many tutorials via Arvixe	View

P

Name	Photograph	Title / Role	Contributions / Notes
Patrick Schmalstig		Lead Developer	Joined Chris Graham behind the scenes in the development of Composr CMS in 2016. Took on the lead developer role in 2023 when Chris Graham stepped back to attend to his new lifestyle changes. Spearheaded the development of Composr CMS v11 and the new website, Composr.app. Formed the company PDStig, LLC to take on professional support and development for Composr CMS users especially after the discontinuation of ocProducts, Ltd.	View
Philip Withnall		Early Developer	Coded the chatroom, blogging support, the analytics system, and OcCLE (now Commandr) Masters Degree in Computer Science degree from The University Of Cambridge Other work has included helping out with Firefox, and ongoing work on GNOME	View

R

Name	Photograph	Title / Role	Contributions / Notes
Robert Goacher		Founder	Ran some of the early websites where ocPortal came from Technically the original developer of ocPortal, in that he wrote the first few lines of code Heavily involved in the feature design process Hosted some of our early meet-ups	View

S

Name	Photograph	Title / Role	Contributions / Notes
Steve Jarvis		project manager for ocProducts	Wrote many tutorials via Arvixe	View

Newest 10 Entries

Question	What is Wiki+?
Answer	Wiki+ is a feature in Composr that allows you to create a collaborative, tree-structured database of information. It functions similarly to a traditional wiki but offers enhanced features such as post contributions, a hierarchical structure, and moderation capabilities.

Question	Are there other Composr features helpful for support?
Answer	Yes, features like: Staff-only replies in the Support Ticket system enable private communication among support staff. Notifications for new tickets, replies, or feedback ensure timely responses. Blocks like main_contact_us provide a simplified front-end for ticket creation. Forum moderation tools help manage support discussions effectively.

Question	Can I integrate a dedicated issue management system with Composr?
Answer	While Composr doesn't have a built-in issue tracker, a non-bundled addon (cms_homesite_tracker) provides an integrated, modified version of Mantis. Additionally, the Support Ticket system can function as a basic private issue tracker using features like Post Templates.

Question	How can I restrict access to the support system to specific users?
Answer	Utilize Composr's page access permissions to control who can access the Support Ticket page. This ensures only authorized users can submit support requests. You can also control permissions based on ticket type when adding or editing a ticket type. Make sure if you go this route that the Support Ticket page permissions are very liberal (e.g. allow anyone to access, or just restrict to guests if you will never allow guests to make tickets). Otherwise, some people cannot make tickets even if they have permission on the type.

Question	What are Post Templates and how are they beneficial for support?
Answer	Post Templates are predefined text blocks that can be used as templates for new forum posts. They are particularly useful in support scenarios by: Providing quick responses to common questions. Ensuring consistency in staff responses. Saving time and effort for staff. Post Templates can be configured to be the default post in specific forums or restricted to certain user groups. Go to Admin Zone > Structure > Forums > Post Templates.

Question	How does Composr handle email integration for support?
Answer	Composr can integrate with email for ticket management, assuming certain requirements are met: PHP IMAP extension installed. Functional PHP mail command (local SMTP server or configured Windows SMTP settings). Active system scheduler (Cron). With email integration, users can submit tickets via email, and staff can reply through the system. Composr cleans up email text for ticket clarity and allows forwarding emails to the integrated address for efficient handling.

Question	How can I categorize and prioritize support requests?
Answer	Support Ticket System: Utilize support ticket types, managed in the Admin Zone > Setup > Support tickets. Staff can set individual notifications for different types. Discussion Forums: Create dedicated subforums for different support categories or priority levels. Feedback System: The content to which the feedback is attached implicitly categorizes it. For prioritization, subforums can be used.

Question	What are the advantages of using the Support Ticket system over the Discussion Forums?
Answer	While both systems can be used for support, the Support Ticket system provides advantages like: Separating replies into individual tickets. Ticket assignment to specific staff members. Tracking who has read a ticket. Private replies between staff members. Filtering tickets by type. Automatic ticket creation, unlike manually creating forum topics. Conflict detection when multiple staff are working on the same ticket. Real-time alerts and display updates upon ticket replies.

Question	How can Composr be used as a support desk tool?
Answer	Composr offers three main systems for providing online support: 1. Support Ticket System: This system allows users to submit tickets and staff to respond, track, and resolve them. It features email notifications, ticket categorization and prioritization, staff assignment, and attachment support. 2. Discussion Forums: Conversr, Composr's built-in forum software, can be utilized for support by creating dedicated forums or subforums. Features like post templates and multi-moderations enhance support capabilities. 3. Feedback System: This system allows for comments on various content types, facilitating support directly related to that content.

Question	How can I access the raw data behind the statistics graphs?
Answer	Every graph in Composr offers a spreadsheet export option. This allows you to download the data in a spreadsheet format, enabling detailed manual review or further analysis using third-party tools.

Top 10 Entries

Question	What is the Composr Repository?
Answer	The Composr repository is a user-friendly representation of Composr's data, which is typically stored in a database and on the filesystem. It presents the data in an easily accessible format using the JSON standard and can be accessed as a folder on your computer via WebDAV.

Question	What is Commandr?
Answer	Commandr is a command-line interface designed for experienced system administrators who prefer using a command line over a GUI. It supplements the Composr Admin Zone, allowing you to execute commands in the form of: PHP code (prefix `:`) SQL database queries (prefix `@`) (queries must be executed one at a time; semi-colon separation is not supported) Shell commands (prefix `#`) Commandr-code scripts (store in the Composr filesystem's bin directory, and just type the name of the script) Commandr-code commands (no prefixes) You can access Commandr via the Admin Zone > Tools > Commandr or using the Commandr button in the footer.

Question	Are there alternative chat solutions that integrate with Composr?
Answer	Yes, you can integrate third-party chat solutions with Composr. For example, CometChat is a commercial chat system that provides a Composr integration. You can also leverage video chat services like Talky, Jitsi, or appear.in by embedding links within your chat templates. For sales-chat needs, consider integrating a dedicated live chat platform like Comm100.

Question	Are there any limitations to the Composr Chat system?
Answer	While the Composr Chat system provides robust chat and IM features, it does have some limitations. Currently, it does not support video chat, sales-focused chat features, desktop app integration, or optimal performance for very high volumes of concurrent users. Additionally, it is only near real-time as Composr queries for new messages using AJAX at a set interval.

Question	Are there any safety guidelines for younger users?
Answer	It's crucial to emphasize safety, especially for younger users. Encourage them to follow these guidelines: never arrange to meet anyone from a chatroom in person, be cautious about sharing personal information, and report any suspicious behavior to moderators.

Question	Can I download chat logs?
Answer	Yes, you can download logs of any chat conversation. Simply navigate to the chatroom, click on the "Download chat logs" link, specify the desired date/time range, and the system will generate a downloadable log file for you.

Question	How can I moderate the chatrooms?
Answer	Composr offers a range of moderation features. Moderators can edit or delete messages, ban disruptive users, and delete entire chatrooms if necessary. Inline moderation links are available within chatrooms for quick actions, while the Admin Zone provides comprehensive moderation tools for managing chat content and user behavior.

Question	What is Chatcode and how can I use it?
Answer	Chatcode is a system of simple commands that you can embed within your chat messages to perform advanced actions. These actions include sending private messages to specific users within a chatroom, interacting with automated bots, sending chatroom invitations, and even creating new chatrooms.

Question	How does the chat system work?
Answer	The chat system utilizes AJAX technology, enabling dynamic updates without requiring page reloads. It includes a "Chat Lobby" where users can view available chatrooms and manage their friend lists for instant messaging. Users can join chatrooms to participate in group conversations or engage in private conversations with friends.

Question	What is the Composr Chat system?
Answer	Composr Chat is a feature built into the Composr CMS that provides both chatrooms and instant messaging capabilities. It offers real-time, text-based communication for users on your website.

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