View Issue Details
| ID | Project | Category | View Status | Date Submitted | Last Update |
|---|---|---|---|---|---|
| 5605 | Composr | tickets | public | 2024-02-10 22:37 | 2024-02-25 23:45 |
| Reporter | Adam Edington | Assigned To | PDStig | ||
| Priority | normal | Severity | minor | ||
| Status | resolved | Resolution | fixed | ||
| Product Version | 10.0.45 | ||||
| Fixed in Version | 10.0.46 | ||||
| Summary | 5605: If forum subtypes active for both member and ticket type, member tickets do not show | ||||
| Description | Created 2 tickets via SU, (1 open, 1 closed), and nothing shows. Thought SU may be the issue. Created 3rd ticket signed in properly as that member and it still says the member has no tickets. Also, underneath the tickets themselves, it says the member has no other tickets although the tickets do exist. Additionally, the member didn't receive any notifications (if they were supposed to). | ||||
| Steps To Reproduce | Enabled all 3 config options, member subforum, ticket type subforum and auto-assign tickets. | ||||
| Additional Information | I did change the ticket types to ones which makes more sense for my site, could be relevant. | ||||
| Tags | No tags attached. | ||||
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| Sponsorship open | |||||
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I don't think the ticket types would have anything to do with this; if a member is able to create a ticket under that type, then they would be able to see them as well. Your settings under steps to reproduce are more likely to be the culprits. I have not yet confirmed this bug but will look into it later. |
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Yeah all 3 options isn't a great idea. Members aren't in subforums of Ticket types so it's probably best to pick one or the other (unless of course they should be). |
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What are you doing Adam? You trying to break Composr, hmm? Haha. In all fairness, I can see it being useful having both on for large sites with a large volume of requests coming in. So still a bug I'll look into. |
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I am always trying to break Composr given my track record :P |
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Lol, well, that's a good thing. The more things you break, the more things can be fixed. :P |
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This bug is blocked by 5625 . 5625 must be resolved first. |
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Found the issue. Composr is saving the ticket subtype and member subtype within the same forum. The structure should instead be as follows: Support ticket Forum - Member subtype - Ticket type - Another member - Ticket type - Another ticket type |
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Automated response: If forum subtypes active for both member and ticket type, member tickets do not show If forum subtypes active for both member and ticket type, member tickets do not show. This is because Composr was creating both the ticket type forum and the member forum under the support tickets forum. It should be Tickets forum -> Member -> Ticket Type. This patch fixes the issue. |
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Fixed in git commit 971fdb56bf (https://gitlab.com/composr-foundation/composr/commit/971fdb56bf - link will become active once code pushed to GitLab) A hotfix (a TAR of files to upload) has been uploaded to this issue. These files are made to the latest intra-version state (i.e. may roll in earlier fixes too if made to the same files) - so only upload files newer than what you have already. If there are files in a hot-fix that you don't have then they probably relate to addons that you don't have installed and should be skipped. Always take backups of files you are replacing or keep a copy of the manual installer for your version, and only apply fixes you need. These hotfixes are not necessarily reliable or well supported. Not sure how to extract TAR files to your Windows computer? Try 7-zip (http://www.7-zip.org/). |
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Does not appear to affect v11. |
| Date Modified | Username | Field | Change |
|---|---|---|---|
| 2024-02-10 22:37 | Adam Edington | New Issue | |
| 2024-02-10 22:39 | Adam Edington | Additional Information Updated | |
| 2024-02-10 22:42 | Adam Edington | Description Updated | |
| 2024-02-10 22:42 | Adam Edington | Steps to Reproduce Updated | |
| 2024-02-10 22:50 | Adam Edington | Description Updated | |
| 2024-02-11 04:29 | PDStig | Note Added: 0008332 | |
| 2024-02-15 04:35 | Adam Edington | Note Added: 0008336 | |
| 2024-02-15 04:44 | PDStig | Note Added: 0008337 | |
| 2024-02-15 05:15 | Adam Edington | Note Added: 0008338 | |
| 2024-02-15 17:55 | PDStig | Note Added: 0008339 | |
| 2024-02-25 19:12 | PDStig | Note Added: 0008357 | |
| 2024-02-25 19:13 | PDStig | Relationship added | related to 5625 |
| 2024-02-25 23:23 | PDStig | Note Added: 0008362 | |
| 2024-02-25 23:40 | PDStig | Summary | Tickets created by a member are not shown on tickets screen regardless of open/closed status => If forum subtypes active for both member and ticket type, member tickets do not show |
| 2024-02-25 23:45 | PDStig | Status | Not Assigned => Resolved |
| 2024-02-25 23:45 | PDStig | Resolution | open => fixed |
| 2024-02-25 23:45 | PDStig | Note Added: 0008365 |
