#5605 - If forum subtypes active for both member and ticket type, member tickets do not show
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By Adam Edington
- Added
- 2 views
| Identifier | #5605 |
|---|---|
| Issue type | Minor issue (breaks specific functionality) |
| Title | If forum subtypes active for both member and ticket type, member tickets do not show |
| Status | Completed |
| Handling member | PDStig |
| Version | 10.0.45 |
| Addon | tickets |
| Description | Created 2 tickets via SU, (1 open, 1 closed), and nothing shows. Thought SU may be the issue. Created 3rd ticket signed in properly as that member and it still says the member has no tickets. Also, underneath the tickets themselves, it says the member has no other tickets although the tickets do exist. Additionally, the member didn't receive any notifications (if they were supposed to). |
| Steps to reproduce | Enabled all 3 config options, member subforum, ticket type subforum and auto-assign tickets. |
| Additional information | I did change the ticket types to ones which makes more sense for my site, could be relevant. |
| Related to | |
| Funded? | No |
| Commits |
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Comments
I have not yet confirmed this bug but will look into it later.
In all fairness, I can see it being useful having both on for large sites with a large volume of requests coming in. So still a bug I'll look into.
Support ticket Forum
- Member subtype
- Ticket type
- Another member
- Ticket type
- Another ticket type
If forum subtypes active for both member and ticket type, member tickets do not show.
This is because Composr was creating both the ticket type forum and the member forum under the support tickets forum. It should be Tickets forum -> Member -> Ticket Type. This patch fixes the issue.