View Issue Details
| ID | Project | Category | View Status | Date Submitted | Last Update |
|---|---|---|---|---|---|
| 2395 | Composr | tickets | public | 2016-04-10 06:53 | 2016-04-10 18:49 |
| Reporter | PDStig | Assigned To | Chris Graham | ||
| Priority | normal | Severity | minor | ||
| Status | resolved | Resolution | fixed | ||
| Summary | 2395: Infinite loop case detected in support ticket email integration | ||||
| Description | I found an infinite loop case that should be checked out. Let's assume that I have support ticket email integration enabled at [email protected] . Let's also assume I do not have an email set in my profile as administrator. Here's what can happen: *In certain situations, such as newsletter emailing, since I don't have a set email address in my profile, the site may email [email protected] if site configuration causes it to (I think setting staff email to it does). *Since I do not have an email address set on my account, and since [email protected] is the support ticket email, what happens is an email gets sent to [email protected] . Composr doesn't recognize the from address of [email protected] associated with any account, and therefore emails [email protected] to inform about that. However, this then causes a chain reaction of emailing [email protected] every time cron executes to check for new emails for support tickets. | ||||
| Tags | No tags attached. | ||||
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| Sponsorship open | |||||
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The support email must be separate from the website address / staff address settings. I'll document that. |
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Actually I'll do that, but I'll also put a block on it considering any email sent from it's own address. |
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Yeah was about to say I'd prefer if I could keep my support email the same and have the staff email the same as the support email. That way, if people try to reply to a notification, the reply-to would be the support email and thus a ticket is created. |
| Date Modified | Username | Field | Change |
|---|---|---|---|
| 2016-04-10 06:53 | PDStig | New Issue | |
| 2016-04-10 18:32 | Chris Graham | Note Added: 0003555 | |
| 2016-04-10 18:32 | Chris Graham | Status | Not Assigned => Closed |
| 2016-04-10 18:32 | Chris Graham | Assigned To | => Chris Graham |
| 2016-04-10 18:32 | Chris Graham | Resolution | open => not fixable |
| 2016-04-10 18:35 | Chris Graham | Note Added: 0003556 | |
| 2016-04-10 18:35 | Chris Graham | Status | Closed => Resolved |
| 2016-04-10 18:35 | Chris Graham | Resolution | not fixable => fixed |
| 2016-04-10 18:49 | PDStig | Note Added: 0003558 |
