#1845 - JWplayer on mobile gives "undefined" error when trying to play

By PDStig
Added 2nd Apr 2015, 9:45 AM
2 views

Identifier	#1845
Issue type	Minor issue (breaks specific functionality)
Title	JWplayer on mobile gives "undefined" error when trying to play
Status	Completed
Handling member	PDStig
Addon	galleries
Description	When trying to play media from a gallery on mobile using jwplayer, the player reads "undefined" when trying to play.
Steps to reproduce
Additional information	Only tested on Android and on audio files. Jwplayer works fine on regular computer. Seems like a flash related issue. I tested it using a flash plugin on mobile and it works fine. The non-flash fallback seems to be the problem.
Funded?	No

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By Guest posted 3rd Apr 2015, 12:03 PM

Automated response: HTML5 videos won't play on mobile

Due to a bug in JWPlayer, videos will not play on Android or iOS.

By Guest posted 3rd Apr 2015, 12:03 PM

A hotfix (a TAR of files to upload) have been uploaded to this issue. These files are made to the latest intra-version state (i.e. may roll in earlier fixes too if made to the same files) - so only upload files newer than what you have already. Always take backups of files you are replacing or keep a copy of the manual installer for your version, and only apply fixes you need. These hotfixes are not necessarily reliable or well supported. Not sure how to extract TAR files to your Windows computer? Try 7-zip (http://www.7-zip.org/).

By Guest posted 3rd Apr 2015, 1:47 PM

This is to confirm the hotfix worked. Thanks!

#1845 - JWplayer on mobile gives "undefined" error when trying to play

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