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IDProjectCategoryView StatusLast Update
1797Composrchatpublic2015-02-09 14:38
ReporterPDStig Assigned ToChris Graham  
PrioritynormalSeverityminor 
Status resolvedResolutionfixed 
Summary1797: Logged in users are not getting automatically-updated messages
DescriptionAt least in the chat room (haven't been able to test the IM), logged in users, whether regular or admin, are not automatically getting new messages in the chat room when someone sends one or someone enters/leaves the room. They have to refresh the page or send a message themselves in order to get the newest messages.

This issue does not apply to guests. The chat seems to work fine for guests.
Additional InformationAll I can remember happening prior to discovering this issue is that I changed the default chat sounds. However all of them work, so I wouldn't think that's an issue.

In addition, I attempted cache removal through Composr as well as my web browser and that did not do the trick.
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PDStig

2015-02-08 16:35

administrator   ~2534

Actually now that I think about it, this issue may also apply to IM and may also exist prior to changing the sounds; I've attempted to use the IM before and other users do not seem to get the messages (even though I have site-wide checking enabled).

PDStig

2015-02-08 17:05

administrator   ~2535

Last edited: 2015-02-08 17:05

Update: I did an actual test with another user. This bug does not apply to IMs, nor does it apply to guest users on chat rooms. However logged in users in the chat room will get the sound notification of a new message, but will not see the new message unless they refresh the page or send a message of their own.

Chris Graham

2015-02-09 13:49

administrator   ~2539

Reproduced on your site, can't on stock v9. Investigating.

Chris Graham

2015-02-09 14:15

administrator   ~2540

It's a conflict with site-wide IMs. It's more than just welcome posts, it's all posts not coming through. Site-wide IMs are only for members, hence no issue for guests.

Chris Graham

2015-02-09 14:17

administrator   ~2541

Please try uploading the attached template to themes/default/templates/.

PDStig

2015-02-09 14:31

administrator   ~2542

Should I upload it to my custom theme as well?

Chris Graham

2015-02-09 14:33

administrator   ~2543

Nope just fix default template. Only would need to change in theme if overridden already in theme

PDStig

2015-02-09 14:34

administrator   ~2544

Last edited: 2015-02-09 14:35

Alright thanks Chris. It's already overwritten so won't change it.

EDIT: I mean the change already placed in custom theme

PDStig

2015-02-09 14:38

administrator   ~2545

Alright this is to confirm issue was resolved. Thanks again ^^

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