#1797 - Logged in users are not getting automatically-updated messages

By PDStig
Added 8th Feb 2015, 11:33 AM
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Identifier	#1797
Issue type	Minor issue (breaks specific functionality)
Title	Logged in users are not getting automatically-updated messages
Status	Completed
Handling member	Chris Graham
Addon	chat
Description	At least in the chat room (haven't been able to test the IM), logged in users, whether regular or admin, are not automatically getting new messages in the chat room when someone sends one or someone enters/leaves the room. They have to refresh the page or send a message themselves in order to get the newest messages. This issue does not apply to guests. The chat seems to work fine for guests.
Steps to reproduce
Additional information	All I can remember happening prior to discovering this issue is that I changed the default chat sounds. However all of them work, so I wouldn't think that's an issue. In addition, I attempted cache removal through Composr as well as my web browser and that did not do the trick.
Funded?	No

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By Guest posted 8th Feb 2015, 11:35 AM

Actually now that I think about it, this issue may also apply to IM and may also exist prior to changing the sounds; I've attempted to use the IM before and other users do not seem to get the messages (even though I have site-wide checking enabled).

By Guest posted 8th Feb 2015, 12:05 PM

Update: I did an actual test with another user. This bug does not apply to IMs, nor does it apply to guest users on chat rooms. However logged in users in the chat room will get the sound notification of a new message, but will not see the new message unless they refresh the page or send a message of their own.

By Guest posted 9th Feb 2015, 8:49 AM

Reproduced on your site, can't on stock v9. Investigating.

By Guest posted 9th Feb 2015, 9:15 AM

It's a conflict with site-wide IMs. It's more than just welcome posts, it's all posts not coming through. Site-wide IMs are only for members, hence no issue for guests.

By Guest posted 9th Feb 2015, 9:17 AM

Please try uploading the attached template to themes/default/templates/.

By Guest posted 9th Feb 2015, 9:18 AM

Attachment

By Guest posted 9th Feb 2015, 9:31 AM

Should I upload it to my custom theme as well?

By Guest posted 9th Feb 2015, 9:33 AM

Nope just fix default template. Only would need to change in theme if overridden already in theme

By Guest posted 9th Feb 2015, 9:34 AM

Alright thanks Chris. It's already overwritten so won't change it.

EDIT: I mean the change already placed in custom theme

By Guest posted 9th Feb 2015, 9:38 AM

Alright this is to confirm issue was resolved. Thanks again ^^

#1797 - Logged in users are not getting automatically-updated messages

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