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Your Data, Your Privacy, Your Control - Composr CMS: Your Data, Your Privacy, Your Control

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Newest 10 Entries

Question	How does the search engine handle different languages?
Answer	Composr's fast custom index supports multiple languages. Content is indexed based on its translated version, ensuring that you get relevant results even when searching in a different language.

Question	What are quoted phrases and how do they work?
Answer	Quoted phrases allow you to search for an exact sequence of words. For example, searching for "red apple" will only return results containing that exact phrase. Keep in mind that enabling quoted phrases can increase disk space usage.

Question	How do stop words affect search results?
Answer	Stop words are common words (like "the", "a", "is") that are ignored by the search engine because they add noise and don't contribute to the meaning of the search query. You can customize the list of stop words for the fast custom index. See the search tutorial for more information.

Question	How can I improve my search results?
Answer	Here are some tips for improving search results: Use specific keywords: The more specific your keywords, the better your results. Use boolean operators: Use "+", "-", and quotation marks to refine your search. Optimize content titles and meta keywords: These fields are given priority during search, so make sure they accurately reflect your content. Consider enabling the fast custom index: Especially beneficial for large websites or frequent filtered searches.

Question	What is the fast custom index and why should I use it?
Answer	The fast custom index is Composr's own search engine, designed to be faster and more efficient than MySQL full-text search, especially for large websites and filtered searches. Benefits of the fast custom index: Faster filtered searches: Significantly improves search speed when you add filters like category or author. Configurable stop words: Control which common words are ignored during search. Better stemming: More accurately recognizes variations of words (e.g., "like" and "liking"). Multilingual support: Indexes content based on different language translations. Downsides of the fast custom index: Slight lag in indexing new content: New content takes a short time to be indexed. Less accurate ranking: Ranking is based on the most obscure keyword, not a blend of all keywords. Cannot perform blank searches: You must enter at least one keyword.

Question	Can I filter my search results?
Answer	Yes, you can filter your search results by: Content type: Choose to search specific content types like news, forum posts, or Comcode pages. Author/Submitter: Search for content submitted by a specific member. Date: Limit your search to content submitted within a specific time frame. Category (for certain content types): Narrow down your search to specific categories within a content type.

Question	What is the difference between natural and boolean searching?
Answer	Natural search is a more relaxed approach where you type in your search terms and Composr tries to find the most relevant results, even if they don't contain all the words. It's like a Google search. Boolean search requires more precision and uses operators like "+", "-", and quotation marks to define exactly what you're looking for. For example, searching for "+car -maintenance" will only return results that contain the word "car" but not "maintenance".

Question	How do I search my Composr website?
Answer	There are a few ways to search your Composr website: Using the search bar in the header: This is the simplest way to search. Just type your search term in the box and click the search button. Using the 'Search' module: This module offers more detailed search options. You can access it via the 'site:search' page-link (usually under About > Search in the default menu). From the Forum: Click the 'Search' button on the forum or use the contextual search box on the forum member bar. This will search within your current forum or topic.

Question	How do I mark correct answers in a quiz?
Answer	For questions with predefined answers, you can mark correct answers by adding [*] after the answer. If no answer is marked correct, the question will require manual marking. You can also use the [UNMARKED] tag after a question to exclude it from scoring.

Question	What is the input syntax for quiz questions?
Answer	Quiz questions are inputted in blocks, separated by blank lines. The first line is the question, followed by potential answers on subsequent lines. Different question types are indicated by tags after the question, such as [MULTIPLECHOICE], [MULTIMULTIPLE], [LONG], [SHORT], and [SHORT_STRICT].

Top 10 Entries

Question	What are orphaned pages and how should I handle them?
Answer	Orphaned pages are pages that exist within the Wiki+ database but are not linked to the main tree structure. These pages are not accessible through the tree navigation but can still be reached through direct links or cross-linking. Orphaned pages are not necessarily problematic. They can be intentional if you prefer to link pages using the wiki-style syntax instead of a rigid tree hierarchy. You have the flexibility to choose the linking method that best suits your content organization.

Question	How can I create and organize pages in Wiki+?
Answer	Pages in Wiki+ can be created in several ways: Referencing them in the child-list of an existing page. Using the special Comcode syntax [[pagename]] to create inline links, which automatically generates new pages when accessed. Utilizing the "Edit tree" button visible on Wiki+ pages to add child pages directly. The tree structure can be easily manipulated through the same interface, allowing you to arrange pages in a hierarchy that suits your needs.

Question	How does Wiki+ differ from a regular wiki?
Answer	While Wiki+ shares similarities with traditional wikis, it provides two key distinctions: Optional Post Contributions: Wiki+ allows users to contribute short snippets of information (posts) directly on pages, enriching the content without formally editing the page itself. This feature is optional and can be enabled or disabled as needed. Optional Tree Structure: Unlike standard wikis that rely solely on cross-linking, Composr's Wiki+ offers the flexibility of organizing pages within a hierarchical tree structure. This structure can be used in conjunction with or as an alternative to cross-linking.

Question	What is Wiki+?
Answer	Wiki+ is a feature in Composr that allows you to create a collaborative, tree-structured database of information. It functions similarly to a traditional wiki but offers enhanced features such as post contributions, a hierarchical structure, and moderation capabilities.

Question	Are there other Composr features helpful for support?
Answer	Yes, features like: Staff-only replies in the Support Ticket system enable private communication among support staff. Notifications for new tickets, replies, or feedback ensure timely responses. Blocks like main_contact_us provide a simplified front-end for ticket creation. Forum moderation tools help manage support discussions effectively.

Question	Can I integrate a dedicated issue management system with Composr?
Answer	While Composr doesn't have a built-in issue tracker, a non-bundled addon (cms_homesite_tracker) provides an integrated, modified version of Mantis. Additionally, the Support Ticket system can function as a basic private issue tracker using features like Post Templates.

Question	How can I restrict access to the support system to specific users?
Answer	Utilize Composr's page access permissions to control who can access the Support Ticket page. This ensures only authorized users can submit support requests. You can also control permissions based on ticket type when adding or editing a ticket type. Make sure if you go this route that the Support Ticket page permissions are very liberal (e.g. allow anyone to access, or just restrict to guests if you will never allow guests to make tickets). Otherwise, some people cannot make tickets even if they have permission on the type.

Question	What are Post Templates and how are they beneficial for support?
Answer	Post Templates are predefined text blocks that can be used as templates for new forum posts. They are particularly useful in support scenarios by: Providing quick responses to common questions. Ensuring consistency in staff responses. Saving time and effort for staff. Post Templates can be configured to be the default post in specific forums or restricted to certain user groups. Go to Admin Zone > Structure > Forums > Post Templates.

Question	How does Composr handle email integration for support?
Answer	Composr can integrate with email for ticket management, assuming certain requirements are met: PHP IMAP extension installed. Functional PHP mail command (local SMTP server or configured Windows SMTP settings). Active system scheduler (Cron). With email integration, users can submit tickets via email, and staff can reply through the system. Composr cleans up email text for ticket clarity and allows forwarding emails to the integrated address for efficient handling.

Question	How can I categorize and prioritize support requests?
Answer	Support Ticket System: Utilize support ticket types, managed in the Admin Zone > Setup > Support tickets. Staff can set individual notifications for different types. Discussion Forums: Create dedicated subforums for different support categories or priority levels. Feedback System: The content to which the feedback is attached implicitly categorizes it. For prioritization, subforums can be used.

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