This is just a placeholder site for Composr CMS 11 beta. It will become the new homesite once version 11 reaches stable. For the current v10 homesite, click here. Please also use the v10 tracker to report v11 issues.
Why are my searches slow, and how can I improve search speed?
Answer
Slow searches can occur when dealing with large amounts of content. Here are some workarounds and solutions:
MySQL timeout setting: For MySQL 5.7+, set a query timeout to prevent searches from locking up your database. Composr automatically sets this, but you can configure it manually if needed.
Use InnoDB tables: Switching to InnoDB tables in MySQL can prevent slow queries from affecting other users on your website. Note that InnoDB is not officially supported by Composr yet.
Enable the fast custom index: As mentioned earlier, the fast custom index is optimized for handling large datasets and filtered searches, potentially leading to significant speed improvements.
How does the search engine handle different languages?
Answer
Composr's fast custom index supports multiple languages. Content is indexed based on its translated version, ensuring that you get relevant results even when searching in a different language.
Quoted phrases allow you to search for an exact sequence of words. For example, searching for "red apple" will only return results containing that exact phrase. Keep in mind that enabling quoted phrases can increase disk space usage.
Stop words are common words (like "the", "a", "is") that are ignored by the search engine because they add noise and don't contribute to the meaning of the search query. You can customize the list of stop words for the fast custom index. See the search tutorial for more information.
What is the fast custom index and why should I use it?
Answer
The fast custom index is Composr's own search engine, designed to be faster and more efficient than MySQL full-text search, especially for large websites and filtered searches.
Benefits of the fast custom index:
Faster filtered searches: Significantly improves search speed when you add filters like category or author.
Configurable stop words: Control which common words are ignored during search.
Better stemming: More accurately recognizes variations of words (e.g., "like" and "liking").
Multilingual support: Indexes content based on different language translations.
Downsides of the fast custom index:
Slight lag in indexing new content: New content takes a short time to be indexed.
Less accurate ranking: Ranking is based on the most obscure keyword, not a blend of all keywords.
Cannot perform blank searches: You must enter at least one keyword.
Can I integrate a dedicated issue management system with Composr?
Answer
While Composr doesn't have a built-in issue tracker, a non-bundled addon (cms_homesite_tracker) provides an integrated, modified version of Mantis. Additionally, the Support Ticket system can function as a basic private issue tracker using features like Post Templates.
How can I restrict access to the support system to specific users?
Answer
Utilize Composr's page access permissions to control who can access the Support Ticket page. This ensures only authorized users can submit support requests.
You can also control permissions based on ticket type when adding or editing a ticket type. Make sure if you go this route that the Support Ticket page permissions are very liberal (e.g. allow anyone to access, or just restrict to guests if you will never allow guests to make tickets). Otherwise, some people cannot make tickets even if they have permission on the type.
How does Composr handle email integration for support?
Answer
Composr can integrate with email for ticket management, assuming certain requirements are met:
PHP IMAP extension installed.
Functional PHP mail command (local SMTP server or configured Windows SMTP settings).
Active system scheduler (Cron).
With email integration, users can submit tickets via email, and staff can reply through the system. Composr cleans up email text for ticket clarity and allows forwarding emails to the integrated address for efficient handling.
How can I categorize and prioritize support requests?
Answer
Support Ticket System: Utilize support ticket types, managed in the Admin Zone > Setup > Support tickets. Staff can set individual notifications for different types.
Discussion Forums: Create dedicated subforums for different support categories or priority levels.
Feedback System: The content to which the feedback is attached implicitly categorizes it. For prioritization, subforums can be used.
Composr offers three main systems for providing online support:
1. Support Ticket System: This system allows users to submit tickets and staff to respond, track, and resolve them. It features email notifications, ticket categorization and prioritization, staff assignment, and attachment support.
2. Discussion Forums: Conversr, Composr's built-in forum software, can be utilized for support by creating dedicated forums or subforums. Features like post templates and multi-moderations enhance support capabilities.
3. Feedback System: This system allows for comments on various content types, facilitating support directly related to that content.
How can I access the raw data behind the statistics graphs?
Answer
Every graph in Composr offers a spreadsheet export option. This allows you to download the data in a spreadsheet format, enabling detailed manual review or further analysis using third-party tools.
All times in Composr statistics are displayed according to the configured website time zone, regardless of visitor or user account time zones. While this is a limitation due to pre-computation, some graphs displaying hourly stats and country filtering offer insights into local times for manual analysis.
What are the limitations of pre-computed statistics in Composr?
Answer
Pre-computed statistics introduce certain limitations:
Filtering constraints: Limits filtering options to those incorporated in the data structure.
Historical data limitation: To maintain site stability, statistics older than 31 days aren't pre-processed. This may lead to data gaps if the system scheduler malfunctions or statistical data is manually deleted.
