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Newest 10 Entries
| Question | What is the action log, and how can I use it? |
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| Answer | The action log keeps track of administrative and content-related actions on your website. It allows you to see who did what and when, providing valuable insights into site activity and accountability. You can filter the log to focus on specific actions, users, or timeframes. It's also helpful for revisiting previous tasks by providing links to the relevant content or settings. Go to the Admin Zone > Audit > Action logs. A quick action log block is also available on the dashboard. |
| Question | What is the staff checklist in the Admin Zone? |
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| Answer | The staff checklist is an automatically generated list of tasks that need attention on your website. It includes routine updates like assigning new awards or adding news, as well as less frequent but important tasks like backups, software updates, newsletters, content validation, and periodic content reviews. You can customize the frequency of these tasks in the 'Configuration' section under 'Administrative options'. You can also add your own custom tasks. Anyone with Admin Zone access can see the checklist. So you can collaborate with your highest level staff on it. |
| Question | I'm lost! How can I find a specific feature or setting? |
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| Answer | The Admin Zone has a powerful search feature that you can access under the Help icon. It searches through various categories, including configuration options, privileges, templates, language strings, administrative modules, and more. You can even refine your search by adding "@sectionname" to the end of your search term to limit results to a specific section. |
| Question | How do I access the Admin Zone? |
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| Answer | You can access the Admin Zone by clicking the "Admin Zone" link located at the bottom of every page on your website, assuming you are using the default theme. If you are logged in as a staff member, your user menu will also have a link to the Admin Zone or the Content Management Zone. You might be asked to log in again / confirm your session for security reasons. |
| Question | What is the Admin Zone? |
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| Answer | The Admin Zone is a special section of your Composr website that allows authorized staff members to perform various administrative tasks. It serves as the central hub for managing content, configuring settings, monitoring activity, and maintaining the overall health of your website. |
| Question | What should I avoid doing in Composr to maintain accessibility? |
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| Answer | Avoid using Comcode tags or other HTML elements that create dynamic effects in the user's browser, such as ticker and jumping. These can have a negative impact on navigation and scrolling. Provide alternate information for multimedia you upload so those with auditory impairments can still understand the content. Avoid creating multiple content items with the same title, as this can lead to accessibility issues and general user confusion. |
| Question | How does Composr handle forms for accessibility? |
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| Answer | The web standards checker ensures that form labels are properly positioned and explicitly associated with their controls. It also checks that form elements have a logical tab order and are keyboard operable. |
| Question | How does Composr ensure accessible data tables? |
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| Answer | The web standards checker enforces proper markup for data tables, including identifying row and column headers, and associating data cells with header cells. It ensures that tables are not used for layout (flex boxes and HTML grids are preferred for mobile responsiveness) unless they make sense when linearized. Composr provides summaries for tables to aid non-visual user agents in understanding their structure and content. |
| Question | How does Composr handle color contrast for accessibility? |
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| Answer | Composr is designed with high graphic standards that aim to avoid poor color contrast in the default theme and Theme Wizard. But it is not perfect, especially for dark mode themes. Webmasters are still responsible for ensuring sufficient contrast in their own content and in custom themes. |
| Question | How do I provide text equivalents for images and multimedia in Composr? |
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| Answer | Composr's web standards checker ensures that alternative text (using the "alt" attribute) is provided for images. It will warn if any images do not contain alt text. For multimedia, webmasters are responsible for providing captions and auditory descriptions either in the multimedia itself, on the description of the media, or uploaded as a caption file. |
Top 10 Entries
| Question | Can I integrate a dedicated issue management system with Composr? |
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| Answer | While Composr doesn't have a built-in issue tracker, a non-bundled addon (cms_homesite_tracker) provides an integrated, modified version of Mantis. Additionally, the Support Ticket system can function as a basic private issue tracker using features like Post Templates. |
| Question | How can I restrict access to the support system to specific users? |
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| Answer | Utilize Composr's page access permissions to control who can access the Support Ticket page. This ensures only authorized users can submit support requests. You can also control permissions based on ticket type when adding or editing a ticket type. Make sure if you go this route that the Support Ticket page permissions are very liberal (e.g. allow anyone to access, or just restrict to guests if you will never allow guests to make tickets). Otherwise, some people cannot make tickets even if they have permission on the type. |
| Question | What are Post Templates and how are they beneficial for support? |
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| Answer | Post Templates are predefined text blocks that can be used as templates for new forum posts. They are particularly useful in support scenarios by:
Post Templates can be configured to be the default post in specific forums or restricted to certain user groups. Go to Admin Zone > Structure > Forums > Post Templates. |
| Question | How does Composr handle email integration for support? |
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| Answer | Composr can integrate with email for ticket management, assuming certain requirements are met:
With email integration, users can submit tickets via email, and staff can reply through the system. Composr cleans up email text for ticket clarity and allows forwarding emails to the integrated address for efficient handling. |
| Question | How can I categorize and prioritize support requests? |
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| Answer | Support Ticket System: Utilize support ticket types, managed in the Admin Zone > Setup > Support tickets. Staff can set individual notifications for different types. Discussion Forums: Create dedicated subforums for different support categories or priority levels. Feedback System: The content to which the feedback is attached implicitly categorizes it. For prioritization, subforums can be used. |
| Question | What are the advantages of using the Support Ticket system over the Discussion Forums? |
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| Answer | While both systems can be used for support, the Support Ticket system provides advantages like:
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| Question | How can Composr be used as a support desk tool? |
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| Answer | Composr offers three main systems for providing online support: 1. Support Ticket System: This system allows users to submit tickets and staff to respond, track, and resolve them. It features email notifications, ticket categorization and prioritization, staff assignment, and attachment support. 2. Discussion Forums: Conversr, Composr's built-in forum software, can be utilized for support by creating dedicated forums or subforums. Features like post templates and multi-moderations enhance support capabilities. 3. Feedback System: This system allows for comments on various content types, facilitating support directly related to that content. |
| Question | How can I access the raw data behind the statistics graphs? |
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| Answer | Every graph in Composr offers a spreadsheet export option. This allows you to download the data in a spreadsheet format, enabling detailed manual review or further analysis using third-party tools. |
| Question | How are time zones handled in Composr statistics? |
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| Answer | All times in Composr statistics are displayed according to the configured website time zone, regardless of visitor or user account time zones. While this is a limitation due to pre-computation, some graphs displaying hourly stats and country filtering offer insights into local times for manual analysis. |
| Question | What are the limitations of pre-computed statistics in Composr? |
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| Answer | Pre-computed statistics introduce certain limitations:
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