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Composr CMS: Content management meets social media

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Question	What are Comcode pages?
Answer	Comcode pages are standalone content pages within the Composr system that you can create and edit using either a WYSIWYG editor, a simple markup language called Comcode, or a combination of both. Think of them as documents within your website, offering flexibility beyond the structured content provided by modules like forums or news. You can use them to build landing pages, about us sections, contact pages, and more.

Question	Can I create custom Comcode tags?
Answer	Yes, you can create custom Comcode tags through the Admin Zone > Setup > Custom Comcode. This allows you to add unique functionality or wrap specific HTML code (especially if you use a certain block of HTML frequently on your site) for easier use. Custom Comcode tags can be tailored to your needs and even include your own parameters. You can also specify if the Comcode is dangerous so only those with elevated privileges can use it.

Question	What are the security considerations when using Comcode?
Answer	Composr has a multi-tiered security system for Comcode. HTML code is filtered based on user permissions to prevent XSS attacks. Content is parsed with different credentials depending on who is editing or adding it, ensuring users can't elevate their privileges by modifying existing content.

Question	What is oEmbed and how does it work with Comcode?
Answer	oEmbed is a system that allows you to embed content from other websites simply by pasting its URL. When you paste a supported link in Comcode, oEmbed will automatically embed the content for you in a nicely-formatted box. For example, pasting a YouTube video link will embed the video directly into your content so it can be played on your website.

Question	How do I add attachments to my content?
Answer	Composr has an integrated attachment system. You can upload files, like images or documents, via the attachments section (or the image button if using the WYSIWYG editor with simplified attachments UI), and they will be automatically added to your Comcode using the attachment tag. You can then move this tag within your content to position the attachment as needed.

Question	How do I use Comcode tags?
Answer	Comcode tags are similar to HTML tags, but use square brackets [] instead of angle brackets <>. Each tag has an opening and closing tag, with content in between. Example: `[b]This text would be bold.[/b]` Tags can also have parameters: Example: `[img src="image.jpg" alt="Image description"]` A shorthand exists for the param parameter (the primary parameter of Comcode tags): Example: `[page="_SEARCH:howdy_do"]Howdy do[/page]`

Question	What are the advantages of using Comcode?
Answer	Comcode offers several advantages: Intuitive content authoring: It's written like plain text, making it easy to learn and use. Dynamic functionality: You can embed dynamic content like blocks, comments, and forms using Comcode. Special effects: You can easily add prebuilt graphical features like tabs, carousels, and more. Basic styling and layout: Comcode allows for basic website styling and page layout. HTML integration: For advanced styling and layout, you can embed HTML code within Comcode with the semihtml tag.

Question	What is Comcode?
Answer	Comcode is Composr's markup language, similar to BBCode used in forums. It allows you to create formatted text, embed dynamic content like blocks and attachments, and even mix in HTML for advanced styling. It's user-friendly and designed to work alongside standard web technologies.

Question	Can I leave notes for myself or other staff members?
Answer	Yes, the Admin Zone includes a dedicated "Notes" block for you and your staff to leave messages and reminders. This space serves as a shared communication hub for your team.

Question	How can I stay informed about the latest Composr version?
Answer	The Admin Zone dashboard displays information about your current Composr version and alerts you if it's not the most recent one. A link will be provided to guide you through the upgrade process if necessary.

Top 10 Entries

Question	Can I integrate a dedicated issue management system with Composr?
Answer	While Composr doesn't have a built-in issue tracker, a non-bundled addon (cms_homesite_tracker) provides an integrated, modified version of Mantis. Additionally, the Support Ticket system can function as a basic private issue tracker using features like Post Templates.

Question	How can I restrict access to the support system to specific users?
Answer	Utilize Composr's page access permissions to control who can access the Support Ticket page. This ensures only authorized users can submit support requests. You can also control permissions based on ticket type when adding or editing a ticket type. Make sure if you go this route that the Support Ticket page permissions are very liberal (e.g. allow anyone to access, or just restrict to guests if you will never allow guests to make tickets). Otherwise, some people cannot make tickets even if they have permission on the type.

Question	What are Post Templates and how are they beneficial for support?
Answer	Post Templates are predefined text blocks that can be used as templates for new forum posts. They are particularly useful in support scenarios by: Providing quick responses to common questions. Ensuring consistency in staff responses. Saving time and effort for staff. Post Templates can be configured to be the default post in specific forums or restricted to certain user groups. Go to Admin Zone > Structure > Forums > Post Templates.

Question	How does Composr handle email integration for support?
Answer	Composr can integrate with email for ticket management, assuming certain requirements are met: PHP IMAP extension installed. Functional PHP mail command (local SMTP server or configured Windows SMTP settings). Active system scheduler (Cron). With email integration, users can submit tickets via email, and staff can reply through the system. Composr cleans up email text for ticket clarity and allows forwarding emails to the integrated address for efficient handling.

Question	How can I categorize and prioritize support requests?
Answer	Support Ticket System: Utilize support ticket types, managed in the Admin Zone > Setup > Support tickets. Staff can set individual notifications for different types. Discussion Forums: Create dedicated subforums for different support categories or priority levels. Feedback System: The content to which the feedback is attached implicitly categorizes it. For prioritization, subforums can be used.

Question	What are the advantages of using the Support Ticket system over the Discussion Forums?
Answer	While both systems can be used for support, the Support Ticket system provides advantages like: Separating replies into individual tickets. Ticket assignment to specific staff members. Tracking who has read a ticket. Private replies between staff members. Filtering tickets by type. Automatic ticket creation, unlike manually creating forum topics. Conflict detection when multiple staff are working on the same ticket. Real-time alerts and display updates upon ticket replies.

Question	How can Composr be used as a support desk tool?
Answer	Composr offers three main systems for providing online support: 1. Support Ticket System: This system allows users to submit tickets and staff to respond, track, and resolve them. It features email notifications, ticket categorization and prioritization, staff assignment, and attachment support. 2. Discussion Forums: Conversr, Composr's built-in forum software, can be utilized for support by creating dedicated forums or subforums. Features like post templates and multi-moderations enhance support capabilities. 3. Feedback System: This system allows for comments on various content types, facilitating support directly related to that content.

Question	How can I access the raw data behind the statistics graphs?
Answer	Every graph in Composr offers a spreadsheet export option. This allows you to download the data in a spreadsheet format, enabling detailed manual review or further analysis using third-party tools.

Question	How are time zones handled in Composr statistics?
Answer	All times in Composr statistics are displayed according to the configured website time zone, regardless of visitor or user account time zones. While this is a limitation due to pre-computation, some graphs displaying hourly stats and country filtering offer insights into local times for manual analysis.

Question	What are the limitations of pre-computed statistics in Composr?
Answer	Pre-computed statistics introduce certain limitations: Filtering constraints: Limits filtering options to those incorporated in the data structure. Historical data limitation: To maintain site stability, statistics older than 31 days aren't pre-processed. This may lead to data gaps if the system scheduler malfunctions or statistical data is manually deleted.

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