How can potential conflicts between staff members be avoided (regarding content moderation)?
Answer
Composr incorporates "conflict detection" features to prevent staff from accidentally overwriting each other's work. When multiple staff members attempt to edit the same resource simultaneously, a warning message appears, prompting communication and coordination.
Open communication and transparency are crucial. Encourage staff to share their ongoing tasks and plans with each other to prevent overlaps and potential conflicts. Utilizing shared tools like the staff checklist and private forums can further facilitate coordination.
What should be considered when assigning roles and responsibilities to staff?
Answer
When assigning roles, it's recommended to start new staff with limited responsibilities and gradually increase their authority based on performance and dedication. This fosters a sense of progression and prevents discouragement among existing staff.
Always consider the individual's skills and interests when assigning tasks. For example, someone with strong writing skills might be well-suited for managing content creation, while a technically-minded person could excel at site maintenance.
How can staff be effectively managed in a Composr community?
Answer
Successful staff management requires a mindful approach that prioritizes fostering a positive and productive environment. Key recommendations include:
Respect staff limitations: Avoid overwhelming staff with excessive workload or overly ambitious site expansions.
Active involvement: Maintain active involvement in overseeing staff activities and ensuring their effective functioning.
Open communication: Engage in regular communication, providing feedback, addressing concerns, and recognizing achievements.
Foster teamwork: Encourage collaboration and information sharing among staff members.
Lead by example: Ensure staff adhere to community rules and demonstrate expected behavior.
Empowerment and trust: Grant sufficient freedom and control to enable staff to excel in their roles.
By fostering a supportive and empowering environment, community managers can enable staff to contribute their best efforts and drive the community's success.
How should staff members be chosen for a Composr-based online community?
Answer
Choosing staff for online communities differs from traditional hiring processes due to factors like unpaid positions, varying time commitments, and remote interactions. Focus should be placed on identifying individuals with:
Genuine interest: Look for members passionate about the community and its goals.
Available time: Ensure potential staff can dedicate sufficient time to fulfill their responsibilities.
Relevant skills: Prioritize skills and experience aligned with the specific role requirements.
Maturity and discipline: Seek individuals who demonstrate responsible behavior and commitment.
Recruitment methods like directly approaching active community members or allowing the Composr points system (or the karma non-bundled addon) to identify dedicated contributors can be more effective than traditional advertising.
How can content issues be reported and addressed by staff?
Answer
Composr's content reporting system, powered by the Tickets addon, allows users to report problematic content to staff. Key features include:
Report links: "Report this" links embedded throughout the site enable users to flag content for review.
Custom reporting interface: Forums offer a dedicated interface for reporting individual posts.
Anonymous reporting: Logged-in users can choose to report content anonymously.
Ticket-based management: Reports are automatically created as support tickets, facilitating staff collaboration and record-keeping.
Comprehensive report details: Tickets include content title, type, ID, submitter information, an embedded rendering of the reported content, and the reporter's explanation.
This system ensures efficient handling of content issues, allowing staff to address concerns effectively while maintaining a transparent record of actions taken.
How can staff members collaborate effectively in Composr?
Answer
Composr offers various tools to facilitate staff collaboration:
Private forums: Dedicated forums with restricted access enable staff to discuss site operations and coordinate activities. Composr installs a staff forum by default in Conversr.
Conflict detection: When multiple staff members attempt to edit the same resource simultaneously, Composr displays warnings at the top to prevent accidental overwrites.
Staff checklist & dashboard: The Admin Zone dashboard provides a shared checklist for task management, along with space for notes and links.
Staff notifications and tickets system: Staff receive notifications about various site events, including support tickets from the "Contact Us" page, allowing for efficient issue handling.
Content notes: Staff can embed notes within Comcode or use dedicated "staff notes" fields for various content types to share information and context.
Validation and workflows: Content can be intentionally left unvalidated even by staff, enabling secondary checks before publishing. A dedicated workflows addon allows for complex approval processes with multiple stages involving different staff groups.
System-defined staff: This includes administrators and super moderators who have specific privileges within the forum/member system (Conversr).
Privilege-based staff: Anyone granted the necessary permissions for a particular situation is considered staff for that context.
Composr prioritizes flexibility by utilizing privileges over fixed roles, allowing for customized staff responsibilities. However, certain features like "staff reply" in tickets inherently rely on a pre-existing understanding of "staff."
The forum base URL should be a URL prefix to your forums without a script name. For example, http://forums.example.com is correct, while http://forums.example.com/index.php is incorrect. You can fix this using the config_editor.php script and then clear the Comcode page cache.
Most Composr resources with commenting enabled create comment topics in the configured comment forum. If the forum uses BBCode, Comcode features not supported by BBCode may not display correctly. Moderate comments from the forum as you would any other topic.
It's not easy to switch forums after installing Composr. The member and usergroup IDs referenced by Composr would lose their association. Check the "Importing data into Composr" tutorial for more information on this.
Conversr is Composr's built-in forum system. It offers seamless integration, allowing you to use Comcode for forum posts, a unified Admin Zone, shared themes and templates, and innovative features like Private Topics and in-post whispers. Using a third-party forum can be clunky and may lead to maintenance headaches.
Composr supports several forum drivers, including Invision Board, phpBB, myBB, vBulletin, Burning Board, and Simple Machine Forum. If your forum is not listed, professional developers can add support. Composr also provides converters for migrating from these forums to its own forum system, Conversr.
What are the PHP requirements for running Composr?
Answer
Composr requires PHP 7.2 or higher, but versions not officially supported by PHP developers are discouraged. The maximum tested version is PHP 8.3.
Required PHP extensions:
GD2 (gd) with PNG and JPEG support
MySQL extension (mysqli or pdo_mysql)
XML extension (xml)
Multibyte String (mbstring)
cURL extension (curl)
JSON support (usually available by default)
Sodium (libsodium)
ZIP extension (zip) if ZIP file support is needed
Additional recommendations:
posix extension for permission checks
zlib extension for faster upgrades, compressed backups, and page compression
ctype extension for slightly faster performance
IMAP extension (imap) for managing newsletter bounces
OpenSSL extension (openssl) for encrypted CPFs, DKIM, and SSL certificate expiry checks
Pspell (pspell) or Enchant (enchant) extensions for spell checking
Ensure the following PHP settings are configured:
File upload size limit of at least 5MB (or higher as needed)
Maximum execution time of at least 30 seconds
Memory limit of at least 128MB
The installer will warn you if any critical functions have been disabled via disable_functions or other PHP modifications. Avoid web hosts that heavily restrict standard PHP functionality.
To uninstall Composr, access the uninstall.php file in your web browser, enter your administrator password, and follow the prompts to remove the database data. Afterward, you can safely delete the Composr installation directory.
What are the recommended web hosting options for Composr?
Answer
Choosing a web host is crucial. Avoid the cheapest options and look for hosts with recent positive reviews and minimal credible complaints. Ensure they meet Composr's requirements, including adequate disk space, no restrictive file size limits, and support for required PHP extensions.
Composr is compatible with various hosting control panels like Plesk and cPanel, and works on Windows, Linux, or Mac OS servers.
Yes, you can install Composr on a Windows desktop using software packages like WampServer, XAMPP, EasyPHP, or ampps for simplified setup. Alternatively, you can manually install Apache, PHP, and MySQL, following the instructions provided in the respective documentation. Remember to configure file permissions appropriately and ensure the webserver isn't accessible from outside your network.
