Composr offers three main systems for providing online support:
1. Support Ticket System: This system allows users to submit tickets and staff to respond, track, and resolve them. It features email notifications, ticket categorization and prioritization, staff assignment, and attachment support.
2. Discussion Forums: Conversr, Composr's built-in forum software, can be utilized for support by creating dedicated forums or subforums. Features like post templates and multi-moderations enhance support capabilities.
3. Feedback System: This system allows for comments on various content types, facilitating support directly related to that content.
How can I access the raw data behind the statistics graphs?
Answer
Every graph in Composr offers a spreadsheet export option. This allows you to download the data in a spreadsheet format, enabling detailed manual review or further analysis using third-party tools.
All times in Composr statistics are displayed according to the configured website time zone, regardless of visitor or user account time zones. While this is a limitation due to pre-computation, some graphs displaying hourly stats and country filtering offer insights into local times for manual analysis.
What are the limitations of pre-computed statistics in Composr?
Answer
Pre-computed statistics introduce certain limitations:
Filtering constraints: Limits filtering options to those incorporated in the data structure.
Historical data limitation: To maintain site stability, statistics older than 31 days aren't pre-processed. This may lead to data gaps if the system scheduler malfunctions or statistical data is manually deleted.
KPIs (Key Performance Indicators) are specific measurements selected for marketing analysis. In Composr, time-series graphs can be added as KPIs. They offer several benefits:
Quick reference: Available on the Admin Zone dashboard staff checklist.
Target setting: Allows setting targets against KPIs, visualized on graphs and in overview summaries.
Notifications: Staff members receive regular notifications regarding target achievement status.
Tracking codes help you identify the sources driving user sessions to your website or associate specific split testing variations with users. Composr offers integrated referral tracking through various means:
URL parameter: The _t URL parameter can contain any custom tracking code, automatically registered by the stats addon.
Recommend addon: This addon automatically includes tracking codes for the referral source, referring member, and the referred page.
Member joining: When a referred member joins, the referring member receives points and a friend request.
Referrals addon: Allows manual tracking code input upon joining and facilitates a referrer reward system.
Stats addon: Generates graphs of tracking codes, including conversion rate measurements.
User lookup tool: Allows checking if a user accessed the site via a tracking code.
Tempcode integration: Inject tracking codes into Tempcode using symbols like {$SET_TRACKING_CODE,some code} or {$SPLIT_TEST,some code,some other code}.
What are the different ways to track events in Composr?
Answer
Composr offers various methods for tracking events:
Inbuilt events: Automatically recorded for actions like form submissions, purchases, newsletter signups, etc.
Tempcode symbol: Use the {$LOG_STATS_EVENT,event} symbol within your templates to track events when the template is displayed.
JavaScript function: Employ the $cms.statsEventTrack JavaScript function to track events from within your JavaScript code.
HTML data attribute: Add data-click-stats-event-track="{ category: 'some event', nativeTracking: true }" to HTML elements. This method acts as a wrapper for the JavaScript function.
URL wrapping: Wrap URLs in links using the {$STATS_TRACK_URL,URL,event} symbol. This approach records events via a redirection script and doesn't rely on JavaScript.
The JavaScript and HTML data attribute methods can also be integrated with Google Analytics events.
Can I share content like news and banners across the M.S.N.?
Answer
Yes, you can share news by placing it on the central site and using RSS blocks on satellite sites to display it. Banners can be shared by adding them to the central site and configuring satellite sites to use the central site's banner.php script.
What are Composr Clubs and how are they useful for subcommunities?
Answer
Clubs are special usergroups in Conversr (Composr's forum system) designed for creating subcommunities. They come with their own dedicated forums and are managed by members, taking pressure off site staff.
Key features:
No special permissions by default, simplifying permission management.
Members can join and leave like regular usergroups.
Virtual roots let you make a sub-category within a Composr module (e.g., downloads) appear as the top-level category. This is useful for creating separate "databases" of content for different subcommunities.
To create a virtual root:
Enable "Virtual root links" in the Admin Zone > Setup > Configuration > Feature options > Advanced.
Navigate to the desired category while logged in as staff.
Click the rightmost link in the breadcrumbs (it will be an anchor for virtual root creation).
Use the resulting URL in your menus to link to the "virtualized" category.
An M.S.N. allows you to run multiple Composr websites (installations) that share a common forum and member database. It's ideal for website networks with shared communities but segmented content, staff, or branding. In essence, members who join one site automatically have accounts on all sites within the network.
