Composr offers three main systems for providing online support:
1. Support Ticket System: This system allows users to submit tickets and staff to respond, track, and resolve them. It features email notifications, ticket categorization and prioritization, staff assignment, and attachment support.
2. Discussion Forums: Conversr, Composr's built-in forum software, can be utilized for support by creating dedicated forums or subforums. Features like post templates and multi-moderations enhance support capabilities.
3. Feedback System: This system allows for comments on various content types, facilitating support directly related to that content.
How can I access the raw data behind the statistics graphs?
Answer
Every graph in Composr offers a spreadsheet export option. This allows you to download the data in a spreadsheet format, enabling detailed manual review or further analysis using third-party tools.
All times in Composr statistics are displayed according to the configured website time zone, regardless of visitor or user account time zones. While this is a limitation due to pre-computation, some graphs displaying hourly stats and country filtering offer insights into local times for manual analysis.
What are the limitations of pre-computed statistics in Composr?
Answer
Pre-computed statistics introduce certain limitations:
Filtering constraints: Limits filtering options to those incorporated in the data structure.
Historical data limitation: To maintain site stability, statistics older than 31 days aren't pre-processed. This may lead to data gaps if the system scheduler malfunctions or statistical data is manually deleted.
KPIs (Key Performance Indicators) are specific measurements selected for marketing analysis. In Composr, time-series graphs can be added as KPIs. They offer several benefits:
Quick reference: Available on the Admin Zone dashboard staff checklist.
Target setting: Allows setting targets against KPIs, visualized on graphs and in overview summaries.
Notifications: Staff members receive regular notifications regarding target achievement status.
Tracking codes help you identify the sources driving user sessions to your website or associate specific split testing variations with users. Composr offers integrated referral tracking through various means:
URL parameter: The _t URL parameter can contain any custom tracking code, automatically registered by the stats addon.
Recommend addon: This addon automatically includes tracking codes for the referral source, referring member, and the referred page.
Member joining: When a referred member joins, the referring member receives points and a friend request.
Referrals addon: Allows manual tracking code input upon joining and facilitates a referrer reward system.
Stats addon: Generates graphs of tracking codes, including conversion rate measurements.
User lookup tool: Allows checking if a user accessed the site via a tracking code.
Tempcode integration: Inject tracking codes into Tempcode using symbols like {$SET_TRACKING_CODE,some code} or {$SPLIT_TEST,some code,some other code}.
What are the different ways to track events in Composr?
Answer
Composr offers various methods for tracking events:
Inbuilt events: Automatically recorded for actions like form submissions, purchases, newsletter signups, etc.
Tempcode symbol: Use the {$LOG_STATS_EVENT,event} symbol within your templates to track events when the template is displayed.
JavaScript function: Employ the $cms.statsEventTrack JavaScript function to track events from within your JavaScript code.
HTML data attribute: Add data-click-stats-event-track="{ category: 'some event', nativeTracking: true }" to HTML elements. This method acts as a wrapper for the JavaScript function.
URL wrapping: Wrap URLs in links using the {$STATS_TRACK_URL,URL,event} symbol. This approach records events via a redirection script and doesn't rely on JavaScript.
The JavaScript and HTML data attribute methods can also be integrated with Google Analytics events.
How does the search engine handle different languages?
Answer
Composr's fast custom index supports multiple languages. Content is indexed based on its translated version, ensuring that you get relevant results even when searching in a different language.
Quoted phrases allow you to search for an exact sequence of words. For example, searching for "red apple" will only return results containing that exact phrase. Keep in mind that enabling quoted phrases can increase disk space usage.
Stop words are common words (like "the", "a", "is") that are ignored by the search engine because they add noise and don't contribute to the meaning of the search query. You can customize the list of stop words for the fast custom index. See the search tutorial for more information.
What is the fast custom index and why should I use it?
Answer
The fast custom index is Composr's own search engine, designed to be faster and more efficient than MySQL full-text search, especially for large websites and filtered searches.
Benefits of the fast custom index:
Faster filtered searches: Significantly improves search speed when you add filters like category or author.
Configurable stop words: Control which common words are ignored during search.
Better stemming: More accurately recognizes variations of words (e.g., "like" and "liking").
Multilingual support: Indexes content based on different language translations.
Downsides of the fast custom index:
Slight lag in indexing new content: New content takes a short time to be indexed.
Less accurate ranking: Ranking is based on the most obscure keyword, not a blend of all keywords.
Cannot perform blank searches: You must enter at least one keyword.
What is the difference between natural and boolean searching?
Answer
Natural search is a more relaxed approach where you type in your search terms and Composr tries to find the most relevant results, even if they don't contain all the words. It's like a Google search.
Boolean search requires more precision and uses operators like "+", "-", and quotation marks to define exactly what you're looking for. For example, searching for "+car -maintenance" will only return results that contain the word "car" but not "maintenance".
There are a few ways to search your Composr website:
Using the search bar in the header: This is the simplest way to search. Just type your search term in the box and click the search button.
Using the 'Search' module: This module offers more detailed search options. You can access it via the 'site:search' page-link (usually under About > Search in the default menu).
From the Forum: Click the 'Search' button on the forum or use the contextual search box on the forum member bar. This will search within your current forum or topic.
For questions with predefined answers, you can mark correct answers by adding [*] after the answer. If no answer is marked correct, the question will require manual marking. You can also use the [UNMARKED] tag after a question to exclude it from scoring.
Quiz questions are inputted in blocks, separated by blank lines. The first line is the question, followed by potential answers on subsequent lines. Different question types are indicated by tags after the question, such as [MULTIPLECHOICE], [MULTIMULTIPLE], [LONG], [SHORT], and [SHORT_STRICT].
