How can I categorize and prioritize support requests?
Answer
Support Ticket System: Utilize support ticket types, managed in the Admin Zone > Setup > Support tickets. Staff can set individual notifications for different types.
Discussion Forums: Create dedicated subforums for different support categories or priority levels.
Feedback System: The content to which the feedback is attached implicitly categorizes it. For prioritization, subforums can be used.
Composr offers three main systems for providing online support:
1. Support Ticket System: This system allows users to submit tickets and staff to respond, track, and resolve them. It features email notifications, ticket categorization and prioritization, staff assignment, and attachment support.
2. Discussion Forums: Conversr, Composr's built-in forum software, can be utilized for support by creating dedicated forums or subforums. Features like post templates and multi-moderations enhance support capabilities.
3. Feedback System: This system allows for comments on various content types, facilitating support directly related to that content.
How can I access the raw data behind the statistics graphs?
Answer
Every graph in Composr offers a spreadsheet export option. This allows you to download the data in a spreadsheet format, enabling detailed manual review or further analysis using third-party tools.
All times in Composr statistics are displayed according to the configured website time zone, regardless of visitor or user account time zones. While this is a limitation due to pre-computation, some graphs displaying hourly stats and country filtering offer insights into local times for manual analysis.
What are the limitations of pre-computed statistics in Composr?
Answer
Pre-computed statistics introduce certain limitations:
Filtering constraints: Limits filtering options to those incorporated in the data structure.
Historical data limitation: To maintain site stability, statistics older than 31 days aren't pre-processed. This may lead to data gaps if the system scheduler malfunctions or statistical data is manually deleted.
KPIs (Key Performance Indicators) are specific measurements selected for marketing analysis. In Composr, time-series graphs can be added as KPIs. They offer several benefits:
Quick reference: Available on the Admin Zone dashboard staff checklist.
Target setting: Allows setting targets against KPIs, visualized on graphs and in overview summaries.
Notifications: Staff members receive regular notifications regarding target achievement status.
Tracking codes help you identify the sources driving user sessions to your website or associate specific split testing variations with users. Composr offers integrated referral tracking through various means:
URL parameter: The _t URL parameter can contain any custom tracking code, automatically registered by the stats addon.
Recommend addon: This addon automatically includes tracking codes for the referral source, referring member, and the referred page.
Member joining: When a referred member joins, the referring member receives points and a friend request.
Referrals addon: Allows manual tracking code input upon joining and facilitates a referrer reward system.
Stats addon: Generates graphs of tracking codes, including conversion rate measurements.
User lookup tool: Allows checking if a user accessed the site via a tracking code.
Tempcode integration: Inject tracking codes into Tempcode using symbols like {$SET_TRACKING_CODE,some code} or {$SPLIT_TEST,some code,some other code}.
How does Composr implement the Model-View-Controller (MVC) pattern?
Answer
Model/API: The sources directory primarily houses scripts forming the Model/API, handling data logic and business rules.
View: Templates in themes/default/templates represent the View, responsible for presenting data to the user. Comcode pages can also be considered part of the View.
Controller: Entry scripts like index.php and site/dload.php act as front controllers, directing requests. Modules and blocks, residing in */pages/modules and sources/[mini]blocks, respectively, serve as controllers, managing user interactions and determining which View to render.
Can I translate my content into multiple languages?
Answer
Yes, Composr supports multi-language content. You can enable this feature by:
Installing multiple language packs: Make sure you have at least two language packs installed.
Enabling the Conversr multi-language option: Go to Admin Zone > Setup > Configuration > Site options > Internationalisation.
Running a Commandr command: Execute the necessary command to set up the database structure for multi-language content (unless you already enabled Support content translations when installing).
Once enabled, you can translate your content into different languages and allow visitors to choose their preferred language.
My language uses gendered descriptors. How can I handle this in Composr?
Answer
Composr offers solutions for languages with gendered descriptors:
Template editing: You can modify templates to use different language strings based on user gender. This involves adding Tempcode logic to dynamically select the appropriate string.
Custom Profile Fields: Create a Custom Profile Field for "Gender" and use it to conditionally display gendered language strings in templates.
These methods allow for flexible handling of gendered language variations.
Language strings are phrases or pieces of text used throughout Composr. They're identified by unique codenames, like WELCOME_MESSAGE. These strings are stored in .ini language files and used to display text in the user interface.
By translating language strings, you change the text displayed on your website without modifying the underlying code.
How do I translate the content on my Composr website?
Answer
Once you've installed a new language pack, you can translate existing content by:
Editing the content directly: Go to the specific content item (page, news post, etc.) and edit it in the new language.
Using the language editor: Access the language editor from Admin Zone > Style > Translate/rephrase Composr to modify language strings used on specific pages.
Note that some elements like forum names are not designed to be translated directly. Instead, you should create separate forums for each language.
What should I do after successfully importing data into Composr?
Answer
After importing, if all files like avatars, photos, and attachments have been copied to Composr's directories, you can remove the imported product's directory. However, it's advisable to keep the directory, database, and import session for a few weeks in case any data was not correctly imported and needs further attention. Importing is a complex process, so keeping backups and sources for a while is a good practice.
