How can I categorize and prioritize support requests?
Answer
Support Ticket System: Utilize support ticket types, managed in the Admin Zone > Setup > Support tickets. Staff can set individual notifications for different types.
Discussion Forums: Create dedicated subforums for different support categories or priority levels.
Feedback System: The content to which the feedback is attached implicitly categorizes it. For prioritization, subforums can be used.
Composr offers three main systems for providing online support:
1. Support Ticket System: This system allows users to submit tickets and staff to respond, track, and resolve them. It features email notifications, ticket categorization and prioritization, staff assignment, and attachment support.
2. Discussion Forums: Conversr, Composr's built-in forum software, can be utilized for support by creating dedicated forums or subforums. Features like post templates and multi-moderations enhance support capabilities.
3. Feedback System: This system allows for comments on various content types, facilitating support directly related to that content.
How can I access the raw data behind the statistics graphs?
Answer
Every graph in Composr offers a spreadsheet export option. This allows you to download the data in a spreadsheet format, enabling detailed manual review or further analysis using third-party tools.
All times in Composr statistics are displayed according to the configured website time zone, regardless of visitor or user account time zones. While this is a limitation due to pre-computation, some graphs displaying hourly stats and country filtering offer insights into local times for manual analysis.
What are the limitations of pre-computed statistics in Composr?
Answer
Pre-computed statistics introduce certain limitations:
Filtering constraints: Limits filtering options to those incorporated in the data structure.
Historical data limitation: To maintain site stability, statistics older than 31 days aren't pre-processed. This may lead to data gaps if the system scheduler malfunctions or statistical data is manually deleted.
KPIs (Key Performance Indicators) are specific measurements selected for marketing analysis. In Composr, time-series graphs can be added as KPIs. They offer several benefits:
Quick reference: Available on the Admin Zone dashboard staff checklist.
Target setting: Allows setting targets against KPIs, visualized on graphs and in overview summaries.
Notifications: Staff members receive regular notifications regarding target achievement status.
Tracking codes help you identify the sources driving user sessions to your website or associate specific split testing variations with users. Composr offers integrated referral tracking through various means:
URL parameter: The _t URL parameter can contain any custom tracking code, automatically registered by the stats addon.
Recommend addon: This addon automatically includes tracking codes for the referral source, referring member, and the referred page.
Member joining: When a referred member joins, the referring member receives points and a friend request.
Referrals addon: Allows manual tracking code input upon joining and facilitates a referrer reward system.
Stats addon: Generates graphs of tracking codes, including conversion rate measurements.
User lookup tool: Allows checking if a user accessed the site via a tracking code.
Tempcode integration: Inject tracking codes into Tempcode using symbols like {$SET_TRACKING_CODE,some code} or {$SPLIT_TEST,some code,some other code}.
What resources are available to help me navigate these legal and social challenges?
Answer
Composr offers various resources, including tutorials on accessibility, staff management, and general website dos and don'ts. You can also consult external resources like the COPPA website and Wikipedia for more in-depth information on specific laws and regulations. Remember that seeking legal counsel may be necessary for complex situations.
What are some social considerations for running a website with community features?
Answer
Managing a community involves addressing social issues like child protection, free speech, discrimination, and abuse. Establish clear policies on these matters, including content moderation guidelines and procedures for handling feedback. Consider the diverse personalities and potential vulnerabilities of your users.
What are my legal responsibilities regarding illegal content posted by users?
Answer
While "safe harbor" laws offer some protection, you are still obligated to take down illegal content upon becoming aware of it. Implement measures like content checks, clear rules prohibiting illegal uploads, and liability disclaimers. The level of responsibility varies depending on the severity of the content, from copyright infringement to more serious criminal content.
What steps should I take to make my website accessible?
Answer
Website accessibility is essential for inclusivity and may be legally required under anti-discrimination laws. Composr is designed to meet high accessibility standards, but you need to maintain this when creating content or modifying templates. Following WCAG guidelines is crucial, and you can find more information in the accessibility tutorial.
How can I ensure my website complies with email marketing laws?
Answer
Email marketing laws like CAN-SPAM protect recipients' rights to unsubscribe. Your website must include a clear 'List-Unsubscribe' header in every email, offer an easy unsubscribe process, and respect unsubscribe requests promptly. Composr provides built-in mechanisms, including an unsubscribe endpoint and support for the List-Unsubscribe header, to facilitate compliance.
What are my responsibilities regarding user privacy?
Answer
You must have a comprehensive privacy policy that details the personal data you collect, its usage, and if it's shared with third parties. Laws like GDPR have strict requirements, including logging data access, data purging, and security measures. California law mandates specific elements in your policy, like handling "Do Not Track" requests and a clear process for communicating changes.
Composr has an automatic Privacy Policy generator block to help you get started. This is used by default.
A well-defined rules page is crucial for setting expectations for user behavior and outlining consequences for violations. It should cover a range of offenses with appropriate punishments, reference relevant laws, and assign legal responsibility to users. Composr provides default rules pages that can be customized, and this page is displayed to users upon joining the site.
What are the key legal considerations for running a website?
Answer
Several legal aspects need careful attention when operating a website, especially for large or corporate sites. These include establishing clear rules and terms of service, adhering to privacy laws like GDPR and California's regulations, managing personal data responsibly, complying with email marketing regulations like CAN-SPAM, ensuring website accessibility, addressing eCommerce regulations, and understanding liability for content and user actions.
How do data-tpl and data-view behaviors work in Composr's JavaScript?
Answer
Composr uses data-tpl and data-view behaviors for associating HTML templates and JavaScript views, respectively. This facilitates clean separation of presentation and logic:
data-tpl: Used with the $cms.behaviors.initializeTemplates function and PARAMS_JSON tempcode directive to bind JavaScript logic to HTML templates.
data-view: Used with the $cms.behaviors.initializeViews function to associate JavaScript view classes (inheriting from $cms.View) with specific HTML elements.
